1. Hep-C ALERT Hep-C ALERT Performance Summary FY 2006 Hep-C ALERT, Inc 660 NE 125 Street, North Miami, FL 33161 877-HELP4HEP866-4HEPHIV Phone: 305-893-7992Fax: 305-893-7998 www.hep-c-alert.orginfo@hep-c-alert.org

2. Staffing 1.0Executive Director/Project Administrator.75Office Coordinator/Counselor 1.0Project Coordinator/Health Educator.50Project Assistant 1.0Linkage Coordinator/Case Manager 1.0Linkage Coordinator/Vaccine Nurse (LPN) (added 9/2006).50Hotline Counselor 3.0Staff Counselors (one added 6/2006) 1.0Intake Counselor (added 11/2006) 9.75EQUIVALENT FULL TIME STAFF * Personnel costs represent 75% of agency budget

3. Staffing Allocation Source  Position  Unrestricted Grants, Donations, Earned Income Jackson Health System Community Health Services Florida Department of Health – HIV Dade Community Foundation Florida Department of Health – Hepatitis Exec Director30%5%15%50% Office Coordinator100% Proj Coordinator50% Project Assistant100% Linkage Coord/CM25% 50% Linkage Coord/LPN100% Hotline Counselor100% Staff Counselor (1)100% Staff Counselor (2)100% Staff Counselor (3)100% Intake Counselor100% Staff funding allocation as of 12/31/06

4. Counseling, Testing, and Linkage (CTL) Encounters 2454Encounters at ALERT’s office 1997 Encounters elsewhere, (incl: Daytona, Puerto Rico, Port of Miami, Port Everglades, etc.) 4451TOTAL CTL ENCOUNTERS

5. Testing Performed 3168 Hepatitis (1244 performed in office; 1924 performed elsewhere) 5% positive chronic HCV 2% positive acute or chronic HBV 2333HIV1% positive 1637Chlamydia19% positive 1637Gonorrhea3% positive 573Syphilis1% positive 7711TOTAL TESTS PERFORMED 92% post-test notification/counseling rate 550 positive clients received case management/linkage services

6. Yearly Comparison of Office-Based CTL Services

7. Linkage Coordination 4039Referrals made 3303Referrals completed (82%) 529Pending completion (13%)

8. Hepatitis Vaccination 451 Susceptible at-risk adults identified before project start date 291Susceptible at-risk adults identified in Q4 742ADULTS CURRENTLY ELIGIBLE FOR VACCINE 210Adults initiated hepatitis A and/or B vaccine in Q4 28%COVERAGE Hepatitis vaccination services started 10/1/06. Goal for first year of project is 60% coverage and 20% completion. Year 2 – 30% completion. Year 3 – 40% completion.

9. Major Support, Education, and Awareness Activities 35Bridges to Treatment Injection Training Sessions 24Patient Support Groups 2Patient Treatment Update Seminars 1Annual Florida HepFest 4Counselor/Case Manager Trainings 4 General Audience Trainings (incl: Faith-Based Leadership Summit, allied health profession students, tattoo artists, civic groups) 12 Health Fairs with Testing (incl: City of N. Miami Employee Benefits Fair, Walgreens, Barry University ) 3SWITCH Poetry Slams

10. Cause Advocacy MemberNational Hepatitis C Advocacy Council 1. Conducted intensive 2-day United Way Outcomes Training for NHCAC members 2. Trained several member organizations on basic HCV testing event management Board MemberNational Viral Hepatitis Roundtable 1. Produced and distributed materials announcing the National Viral Hepatitis Elimination Plan 2. Attended local and national meetings representing NVHR MemberFlorida Viral Hepatitis Council 1. Committee Chair – Developed and tested an integrated Counseling Intake Form for use in STD, HIV, Family Planning and CBO sites 2. Committee Co-Chair – implementation of hepatitis vaccination in non- traditional settings

11. Hep-C ALERT Hep-C ALERT Client Satisfaction FY 2006 Of 2454 CTL sessions, 921 surveys were completed representing a 38% response rate The anonymous survey is self-administered by clients after their CTL session and before leaving the office 33% of the surveys included a client comment

12. How did you hear about us?

13. Is this your first time coming to our agency?

14. Race/Ethnicity

15. How would you rate the counselor’s understanding and respect of your culture and/or your lifestyle?

16. How effective was the counseling session in addressing your needs and/or concerns?

17. How long did you have to wait to be seen by a counselor?

18. How highly would you recommend this agency to others?

19. Client Comments Great phone customer service with knowledge of info. Counselor very accessible, no voicemail, no attitude, no ‘hang ups’. Testing environment is great, comfortable, homey and clean. Test counselor was friendly and knowledgeable. Agencies such as yours should be as prevalent as Starbucks. Glad that there are agencies like this to help people that are not aware of the dangers of STD's and Hep C. Thank you for being available to a community that doesn't always know it needs you. The counselor was very friendly and open. I am going to recommend her and this company to my corporation! It was amazing service. Click for complete client comment listClick