1. LEASING IN CEE 2 February 2012 Four Seasons Hotel – Prague THE FUTURE OF “IT” IN FINANCE: GOVERNANCE THROUGH BPM Diego Brotto COO, Forward Software Head of International Business, Liscor Group

2. CONTENTS LEASING INDUSTRY: TODAY NEEDS “IT” SOLUTIONS: HISTORY “IT” SOLUTIONS: TODAY WHAT IS BPM? BPM LIFECYCLE DESIGN AND MODELING EXECUTION MONITORING AND OPTIMIZATION PURSUIT OF GOALS “IT” SOLUTIONS: FUTURE LISCOR GROUP OFFERING

3. LEASING INDUSTRY: TODAY NEEDS GOVERNANCE THROUGH … RISK MANAGEMENT CREDIT WORTHINESS EVALUATION COLLECTION BUDGET COST CUTTING INVESTMENTS PROCEDURES SERVICE LEVEL COMPLIANCE FULLFILMENT OPERATIONAL RISK MITIGATION BUSINESS DEVELOPMENT DATA CONSISTENCY INTEGRITY CORPORATE REPORTING LOCAL REGULATION

4. “IT” SOLUTIONS: HISTORY FULLY INTEGRATED SYSTEMS (1980s  …) MODULES ACCOUNTING OPERATIONS (THIRD PARTY, CONTRACTS) LITIGATION  DATA CONSISTENCY OPERATIONAL RISK MITIGATION “MULTI” APPROACH -CONTRY, -COMPANY, -CURRENCY, -LANGUAGE -CHANNEL, -PLATFORM  BUSINESS DEVELOPMENT CORPORATE GOVERNANCE

5. “IT” SOLUTIONS: HISTORY FULLY INTEGRATED SYSTEMS (1980s  …) END TO END SOLUTIONS FRONT AND MIDDLE OFFICE BACK OFFICE  DATA CONSISTENCY OPERATIONAL RISK MITIGATION WEB BASED SOLUTIONS (2003  …) HIGHLY AVAILABILITY “SALES NETWORK” ORIENTED  COST CUTTING (INFRASTRUCTURE) OPERATIONAL RISK MITIGATION BUSINESS DEVELOPMENT

6. “IT” SOLUTIONS: TODAY B USINESS P ROCESS M ANAGEMENT BPM BASED SOLUTIONS (2010  …) OVERCOME “FUNCTION-BASED” SOLUTIONS LIMITS PROCESS INTEGRATION BUSINESS ACTIVITY MONITORING “ELECTRONIC DESKTOPS” TO “SALES NETWORK”  PROCEDURES OPERATIONAL RISK LEVERAGE BUDGET RISK MANAGEMENT BUSINESS DEVELOPMENT

7. WHAT IS BPM BUSINESS PROCESS MANAGEMENT AND MODEL ECONOMIC SYSTEMS  HOLISTIC SYSTEMS “PROCESS OPTIMIZATION” PROCESS HOW EVOLUTIONARY PROTOTYPING DEVELOPMENT CYCLE BPM LIFE-CYCLE VISION DESIGN AND MODELING EXECUTION MONITORING OPTIMIZATION OR RE-ENGINEERING

8. BPM LIFECYCLE: DESIGN AND MODELING BUSINESS MEETS “IT” … DESIGN FOCUS PROCESS IDENTIFICATION ACTIVITIES IDENTIFICATION “TO BE” DESIGN DEFINITION ACTORS AND ROLES ESCALATION RULES SERVICE LEVEL CONDITIONS MODELING FOCUS BUSINESS RULE ENGINE WHAT-IF ANALYSIS … BUILDING THE BRIDGE BUSINESS NEEDS TO IT OBJECTIVES

9. BPM LIFECYCLE: DESIGN AND MODELING BPM DESIGNER: BUSINESS  PROCESS  "IT”

10. BPM LIFECYCLE: EXECUTION ORCHESTRATOR EXECUTION OF SERVICES (AUTONOMOUSLY OR TRIGGERED) INTERACTION WITH USERS DYNAMIC DEFINITION OF ACTIVITIES ELECTRONIC DESKTOP QUEUED AND PENDING ACTIVITIES MESSAGES ATTACHEMENTS BUSINESS RULE ENGINE EXECUTION DYNAMIC BEHAVIOUR OF SYSTEM VARIABLE DEFINITION (PRODUCT, CONDITION, AGREEMENT)

11. BPM LIFECYCLE: MONITORING AND OPTIMIZATION MONITORING THROUGH DEFINITION OF KPIs PROCESS TIME ANALYSIS BY ACTIVITY/STAGE, USER/GROUP, … AVERAGE SERVICE TIME (PRODUCT, CHANNEL, BRANCH, …) USER ACTIVITY AUDITING … (EVERY INFORMATION CAN BE TRACKED BY SIMPLE CONFIGURING OF DYNAMIC INQUIRIES) OPTIMIZATION TUNE BOTTLENECKS TUNE USERS/GROUPS OVERLOAD ENHANCE SYSTEM USABILITY B A M (DASHBOARD) PROCESS ANALYST

12. PURSUIT OF GOALS INCREASE GOVERNANCE OF EXISTING PORTFOLIO ASSET MANAGEMENT CREDIT MANAGEMENT (WORKOUT) ENSURE THAT ALL ORGANISATIONAL UNITS WORK TOWARDS … THE SAME UNIQUE OBJECTIVE THE SAME RULES AND GUIDELINES STANDARDISE SERVICE LEVELS WHILE MITIGATING COSTS ALIGN ALL ASPECTS OF ORGANIZATIONS WITH NEEDS OF CLIENTS PROMOTE EFFECTIVENESS AND EFFICIENCY THROUGH PROCESS TUNING COST SAVING THROUGH SAFE AND ECONOMICAL INVESTMENTS SPEED UP THE PROCESS TO BUILD NEW SOLUTIONS TO BUSINESS NEEDS EASY INTERANCTION BETWEEN BUSINESS FEEDBACKS AND DEVELOPMENT MEASURE INTERNAL EFFICIENCY AND PERFORM CORRECTIONS

13. PURSUIT OF GOALS APPLICABILITY: MOST IMPORTANT AREAS ACQUISITION  MANAGE BUSINESS RULES: PRODUCT-AGREEMENT-CONDITION ACTIVATION  MANAGE FASTER AND SAFER CREDIT WORTHINESS EVALUATION WORKOUT  MANAGE COMPLEX COLLECTOR NETWORKS

14. “IT” SOLUTIONS: FUTURE BPM EVOLUTIONS AUTOMATED PROCESS EXECUTION BPM DRIVES PROCESS ACTIVITIES SELF LEARNING SYSTEMS SELF-PROCESS ENHANCEMENT THROUGH BAM ANALYSIS SELF-OPTIMISATION OF USER ALLOCATION  DECREASE LABOUR FACTOR DECREASE HUMAN INTERACTION INCREASE EFFICIENCY

15. WHO IS LISCOR GROUP COMPANY PRIVATE OWNED COMPANY INDEPENDENT SOFTWARE VENDOR, WORKING SINCE 1980s SPECIFICALLY FOR CREDIT SECTOR LONG LASTING EXPERIENCE WITH DOMESTIC AND INTERNATIONAL COMPANIES OFFERING HIGH KNOWLEDGE CONSULTANTS WITH COMPREHENSIVE EXPERIENCE IN MULTI-COUNTRY PROJECTS CUTTING-EDGE TECHNOLOGIES AND FUNCTIONALITIES SPECIFICALLY SUITED FOR THE LEASING INDUSTRY MEANINGFUL CREDENCIALS

16. CONTACTS VISIT WWW.LISCOR.COMWWW.LISCOR.COM - WWW.FORWARDSOFTWARE.ROWWW.FORWARDSOFTWARE.RO LISCOR HQ Corso C. Colombo, 10 20144 Milano · ITALY tel. +39 02 581 521 fax +39 02 581 524 99 FORWARD SOFTWARE 10, Piata Montreal Street Bucharest 011469 · Romania Tel: +40 372783639 LISCOR IBERICA Calle Almagro 28 28010 Madrid · ESPAÑA Tel : +34 91 310 27 30 PE ”4A2C” Mezhova street 12 04123 Kyiv · UKRAINE Phone +38 (044) 451-6416