1. Legal and Ethical Considerations
Chapter 21
Legal and Ethical Considerations

2. Chapter Objectives
List the seven categories of laws affecting the hospitality Industry
Describe two ways government laws are enforced
List the four areas in which liability issues arise
List four common law rights of guest
List seven questions that can help you make ethical decisions
Describe good work ethic
List four guidelines that will help you have a good work ethic

3. Discussion
With your table group discuss the rules of a favorite sport or game.
Answer the following questions:
What is the purpose of these rules?
List five of the rules. Are they procedural or Safety rules?
Be ready to present to the class in 5 minutes

4. Laws and Regulations What is a Law?
What are some laws you are familiar with?
What is the purpose of these laws?
What might happen if there were no laws?
What is the difference between a law and a regulation?
What is the difference between a regulation and an ordinance?

5. Laws and Regulations Law: society's rules for proper behavior
Regulation: specific rule that is developed based on a law
Ordinance: regulation made by a local government

6. Activity With your table group research one of the categories of laws.
Create a presentation that covers the following
Explain your category of Laws
List the Laws under that category
Give situations were the laws might apply
You will present on Wednesday.

7. 7 Categories of Laws Affecting Hospitality
Hiring and employment laws
Worker safety laws
Food safety laws
Building and zoning laws
Environmental protection
Smoking ordinances
Liquor laws

8. 2 Main Ways That Agencies Enforce Laws Pertaining to Hospitality Businesses
Licenses
Inspections

9. Liability Issues for Hospitality Businesses
Guest injuries
Property damage or theft
Guest privacy

10. 4 Common Law Rights of Guests
Decent and humane treatment
No abusive or insulting treatment by employees
Total use of a room
To be protected from personal injury

11. Ethical Behavior
Defined as doing the right thing; even when under pressure to do the wrong thing.
Unethical behavior is doing the wrong thing.

12. 8 Ethical Qualities Honesty Integrity Trustworthiness Loyalty Fairness
Concern and respect for others
Commitment to excellence
accountability

13. 7 Questions to Help You Make a Decision
Is it legal?
Does it hurt anyone?
Is it fair?
Am I being honest?
Can I live with myself?
Would I publicize my decision?
What if everyone did it?

14. What is a good work ethic?
A good work ethic is an attitude that combines hard work, good performance, and dependable results.
Ask yourself these questions:
Do you value your work?
Do you refuse to look for the easy way out?
Do you take pride in your work?
Would you work even later than scheduled if necessary?

15. 4 Guidelines to Help You Have a Good Work Ethic
Act in a professional manner
Keep your personal life private
Do not steal
Do not waste resources