1. 08/08/2015 Statistics Canada Statistique Canada Paradata Collection Research for Social Surveys at Statistics Canada François Laflamme International Total Survey Error Workshop (ITSEW) Quebec, June 2011

2. 08/08/2015 Statistics Canada Statistique Canada 2 Outline  Data collection organization  Data collection challenges  Paradata  Sources  Database  Paradata Research  Objectives  Scope  Past research  Current and future plans

3. Data Collection Organization  3 regions and 8 locations across Canada  HO collects quarterly and annual business survey data  All other business moved in the regions  Interviewers (~ 1,500) collect the following data  Face-to-face: CAPI/PAPI (~ monthly 100,000 attempts) ●Concurrent surveys  CATI call centres (5) (~ monthly 900,000 calls) ●Household, agriculture and business surveys ●Concurrent surveys  Unionization and operational constraints 3 Statistics Canada Statistique Canada 08/08/2015

4. 4 Data Collection Challenges  Handling sophistication and increase of data requirements  Maintaining acceptable response rates  Ensuring highest quality of data collected  Optimizing capacity  Balancing work within and between Regional Offices  Retention of workforce  Reducing / maintaining collection costs  Developing and deploying surveys consistently, cost- effectively and timely  Keeping abreast of evolving survey collection methodologies and technologies (e.g. multi-mode surveys)  Taking into account operational constraints Statistics Canada Statistique Canada 08/08/2015

5. Statistics Canada Statistique Canada 5 Paradata Sources  Paradata is Data Collection Process Information  Paradata sources  Call and contact information  Audit trail (interview key strokes)  Interviewer administrative and payroll information  Interviewer notes and observations - Not used extensively  Can be enhanced with  Sample design and sample unit information  Capacity and planning assumptions ●Budget and target figures  Paradata from previous cycle or supplement surveys

6. 08/08/2015 Statistics Canada Statistique Canada 6 Paradata Database  Paradata Database includes:  Call/attempts information for both ●Computer-Assisted Telephone Interview (CATI) surveys ●Computer-Assisted Personal Interview (CAPI) surveys  Interviewer payroll information  Processed and standardized information  Raw files always available  Historical information since 2003  Updated on daily basis  Prior to 2006, used for reporting purposes - not for research  Audit trail kept separately

7. 7 08/08/2015 Statistics Canada Statistique Canada 7 Paradata Research  Paradata can be used for :  Operational research (including survey management) ●Essentially before and during data collection  Methodological research ●Historically, the focus is after data collection (e.g. non-response and measurement errors)  Often ‘grey’ zone between the two types of research  Need to make the link between operational and methodological research

8. 8 08/08/2015 Statistics Canada Statistique Canada 8 Paradata Research Objectives  Better understand data collection process  Identify potential operational efficiencies  Evaluate new data collection initiatives  Provide timely feedback and information  Data collection survey management (Active Management)  Maintain and improve data quality  Improve the way surveys are conducted and managed

9. 08/08/2015 Statistics Canada Statistique Canada 9 Paradata Research Scope  Initial focus on  On CATI social surveys ●RDD, cross-sectional, longitudinal surveys  Call and contact information  Extended to  CATI agriculture surveys  CAPI surveys  Payroll information  Audit trail  And more recently to  Business surveys

10. 08/08/2015 Statistics Canada Statistique Canada 10 Past Research  Initial analysis  Effort spent: calls and system time  Reaching respondents: contact rate, sequence of calls, best time to call, contact versus interview, etc.  Active management  Customized reports  Dashboard of key survey performance indicators  Impact of cap on calls  On response rates, survey estimates and costs  Production and cost analysis  Relationship between production and cost  Productivity indicators and survey cost analysis

11. 08/08/2015 Statistics Canada Statistique Canada 11 Past Research 2..3  Pace of interview (PoINT)  CAPI surveys - Initial investigations  Basic analysis: attempts, time spent, contact rates  Paradata quality and consistency  Productivity and cost relationship  Interaction between CAPI surveys  Responsive Collection Design for CATI surveys  Active management  Identify a series of new indicators to assess data collection quality and performance (e.g. representativity, productivity and cost, responding potential of in-progress case measure)  Implementation - two pilots surveys  Analysis

12. 08/08/2015 Statistics Canada Statistique Canada 12 Past Research 3..3  Many ad hoc research projects  Interviewer productivity by level of experience  Interaction between concurrent surveys  System time versus non-system time, etc.  Research increased knowledge about data collection process and practices  Demonstrate potential benefits - Based on facts (empirical data)  Investigate, test and implement new collection strategies and tools - Think outside the box  Make the balance between theory and practice ●Focus on operationally viable projects  Communicate and share information ●Documentation, papers, presentations, seminars, etc.

13. 08/08/2015 Statistics Canada Statistique Canada 13 Distribution of Calls and Time by Collection Phase  More calls and system time spent after a first contact for both respondents and non-respondents

14. 08/08/2015 Statistics Canada Statistique Canada 14 Relationship between Production and Cost Throughout Survey Cycle  Strong relationship  Most distributions have the same shape  System time is a good predictor for payroll hours  Ratios of cost to production can be used to derive productivity indicators

15. 08/08/2015 Statistics Canada Statistique Canada 15 Survey Productivity Indicators Based on time  Completed Interview System Time / Total System Time Ratios  Productivity ratios decrease during collection period for CATI  Longitudinal CATI survey (SLID) shows larger decreases  Productivity for CAPI survey is higher and more stable  This ratio is affected by interview length and response rate

16. 08/08/2015 Statistics Canada Statistique Canada 16 08/08/2015 Statistics Canada Statistique Canada 16 Current and Future Research Plans  Focus on “Strategies to improve the way data collection is conducted and managed”. Hence the research need to  Be sound and operationally viable  Lead to more cost-effective collection and sample design strategies  Lead to data quality improvements

17. 08/08/2015 Statistics Canada Statistique Canada 17  Responsive Collection Design (RCD) - ongoing  Full RCD for SLID 2011 (including embedded experiment for 1 st call)  Improve current RCD strategy (e.g. propensity models, phase-in of RCD, new conditions for decision making, cost-efficiency objective)  RCD for CAPI surveys  Documentation  CATI cost-efficient framework (5 dimensions)  Metrics used for costing and budgeting  Optimal resources allocation within and between surveys (2)  Collection process and practices  Operational constraints  Investigate approaches and assumptions to plan data collection for multi-mode surveys Current and Future Research Plans 2..3

18. 08/08/2015 Statistics Canada Statistique Canada 18  Paradata course  Describe the paradata (e.g. type, contents, quality, etc.)  Applications of paradata to plan, manage, monitor, assess and improve the survey process  Share experiences  Long and short versions  Other paradata research projects  Sample coordination for CAPI surveys  Consolidate and extend the use of audit Trail  RCD - Theoretical framework  Simulation and optimization projects  Ad hoc research Current and Future Research Plans 3..3

19. 19 08/08/2015 Statistics Canada Statistique Canada 19 Potential Issues for Discussion  Are there important gaps in paradata research? If so  Which type of research need to be done?  What are the research priorities?  Any specific research with respect to TSE?  Sharing information (communication)  Paradata working group, conferences/events (paradata sessions in many international events), international network… Is it enough/too much? Is it efficient?  Potential collaboration between organizations - can it be improved?  What is the most efficient organizational structure for this type of research? Statistics Canada Statistique Canada 08/08/2015

20. Statistics Canada Statistique Canada 20 For more information, please contact Pour plus d’information, veuillez contacter François Laflamme francois.laflamme@statcan.gc.ca