1. QFD Institut Deutschland e. V. Surface Mail Address: Eupener Str. 70, 52066 Aachen phone: +49 241 6009 1925 fax: +49 941 5992 03852 email:info@qfd-id.de WWW:www.qfd-id.de “Certification of QFD-Professionals and Course Programs in Germany” QFD-Certification in Germany

2. QFD- Certifi- cation 2/6 Certification is a new Strategic Initiative of the QFD-ID  The QFD-ID launches a comprehensive Training and Certification Programme for its Members specifically  Independent and qualified proof of competence for QFD- Professionals  Quality Assurance for QFD-Training in Germany

3. QFD- Certifi- cation 3/6 The Certification Concept of the QFD-ID  The QFD-ID does not provide QFD-Training, it certifies Training Concepts and Trainers  QFD-ID provides a common framework for QFD-Training; training concept and trainers will be assessed from a principal perspective not its individual interpretation and implementation in detail. Akao: „copy the spirit not the form“  Certification will not apply to every single Training; however, Training Concepts and Trainers will be certified and Certificates will be issued for a Training performed by certified trainers according to a certified concept.  Certified Trainers may decide about the details of each training, sequence and procedures may be adapted to customer requirements within the boundaries of the certified training concept.  CQFD-ID will issue Certificates for QFD-training if a certified trainer applies for certification prior to the training conforming to a certified training concept, i.e. concerning the training outcome.

4. QFD- Certifi- cation 4/6 The Certification Process

5. QFD- Certifi- cation 5/6 Four Levels: From QFD-Potential to QFD-Architect Initiator of QFD-Projects QFD-Moderator Certified Facilitator Initiator of QFD-Programs Certified Architect Co-Moderator Certified User Participant of QFD-Teams Certified Potential

6. QFD- Certifi- cation 6/6 Four Levels: From QFD-Potential to QFD-Architect 1st Level: Certified Potential  Member of QFD-Teams  Any member of QFD-ID with proof of QFD-Activities or  Participants of a QFD-ID-Conference or Workshop for one year 2nd Level: Certified User  Co-Moderator in a QFD-Teams  Successful Participation of a QFD-ID-certified User-Training or qualified Speakers of a QFD-ID Conference proposed by the conference program committee and supported by a certified trainer 3rd Level: Certified Facilitator  Initiator of QFD-Projects, QFD Team Coordinator, QFD-Workshop Facilitator  Successful Participation of a QFD-ID-certified Facilitator-Training or  Active Participation in a QFD-ID-Workshop (Best Practice) 4th Level: Certified Architect  Initiator of QFD-Programmes  Outstanding QFD-Experts with a record of QFD application and method development may be proposed by QFD-ID-members for assessment by the certification board  Participation in a specific training / evaluation programme that may be launched by the certification board; Eligibility and and Grant of the 4th level certificate will is under responsibility of the certification board only.