1. Volunteer, Work & Learn Language Brochure Training 2011/2012 In DetailGlobal Land Product 05/10/2011

2. Learning the basic language will help you travel around so why not suggest it Broaden your travel experience Immerse yourself in new cultures Practice makes perfect and do it while travelling Discover a whole new world Make new friends and stay with local families Languages can boost your CV

3. Spanish, Portuguese, French, Italian, German, Thai, Hindi, Chinese & Japanese 30+ courses 9 languages 1 supplier – Globo Study 1 place to book Bookable through B2B site 15% commission Standard course option Intensive course option Durations from 1 to 48 weeks Minimum age is 18 years old 15% commission Choose from home stay or apartment

4. Lead in price relates to min programme duration – see Price Box for additional weeks Some of the best bits! The programmes unique selling points All the nitty gritty to do with eligibility, durations, board basis and more Various language course durations, standards/level s, combinations and basis of accomm An brief overview of the programme and what to expect An overview of the language school, facilities and location A break down of course inclusions Accommodation package options and what to expect

5. -Our new globally preferred language supplier -A a 1-stop-shop for first rate language holidays at over 200 schools/5 continents -Bookable through Globo Study’s B2B site -Founded in 1990, market-leader and already used by CEU division -Courses range from beginner to intensive -Choose from homestay or apartment accommodation -Partner schools are carefully monitored for quality, service, teaching excellence and accommodation and the following criteria is always met: Motivating & activating tuition Highly qualified teachers Dynamic teaching staff Limit number of students per class Good nationality mix Different accommodation options Welcoming & friendly staff Broad & interesting programmes Modern facilities Central locations 15% commission to STA Travel Beginner or intensive courses

6. Globo Study: Where Can I Learn A Language? (Note: some destinations differ by market) Learn Spanish in: Santiago- Chile Buenos Aires- Argentina Quito & Montanita- Ecuador Cuzco & Lima- Peru Mexico City, Playa Del Carmen- Mexico San Jose & Tamarindo- Costa Rica Manuel Antonio- Costa Rica Havana- Cuba Antigua- Guatemala Bocal Del Toro- Panama Barcelona & Valencia- Spain Seville, Madrid & Malaga Beach- Spain Learn Portuguese in: Salvador- Brazil Lisbon- Portugal Learn French in: Paris, Nice & Montpellier- France Learn Italian in: Florence- Italy Rome- Italy Learn Mandarin in: Shanghai & Beijing- China Learn Hindi in: Goa- India Learn Thai in: Bangkok- Thailand Learn Japanese in: Tokyo- Japan

7. Globo Study: How to book Book through B2B 1.Go to http://language- travel.globostud y.ch/ 2. Go to ‘Agent login’ New Login details for all markets except CEU (CEU already established)

8. 3. Log in

9. 4. Select ‘book online’

10. 5. Select the options you require Language, Country, Destination (city), Package offer (type of accommodation), Course and click on ‘Continue’

11. 6. Select the number of people and click on ‘continue’

12. 7. Select language level of customer

13. 8. Start dates will then appear. Select an available start date and number of weeks required and click on ‘continue’

14. 9. Your chosen option will appear and you can add on optional extras – ie upgrade to half board (you do not need to select anything if you don’t require it.)

15. 10. Course dates are shown – click on ‘continue’ if these are correct

16. 11. Booking overview appears, click on ‘continue’

17. 12. Add passenger flight details or select ‘No flight required’

18. 13. Add passenger transfer details or select ‘No transfer required’

19. 14. Add passenger details and click on ‘continue’

20. 15. Booking overview. Click on ‘Finish booking’ to confirm booking

21. Consultant Contact: Globo Study Team info@globostudy.ch Product & Marketing: Michael Eck michael.eck@globostudy.ch Globo-study Sprachreisen, Birmensdorferstrasse 55, 8004 Zürich Tel. 044 455 34 00 Fax 044 455 34 05 www.globostudy.ch Need to touch base?