1. Welcome to BT

2. BT, an introduction BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide „Our job is to facilitate effective communication irrespective of geography, distance, time or complexity.” Introduction 2 Providing high quality telecommunications services since 1846 Revenues of more than £18bn in 2012/13 89,000* employees globally £544m investment in global research and development in 2012/13 Relationships with 25 universities globally, including Cambridge, MIT and Tsinghua BT was the official communications services partner for the London 2012 Olympic and Paralympic Games. We carried every call, byte of data, image and sports report for the Games. A long track record of acting responsibly and supporting the communities to whom we deliver services. We remain highly ranked in the Dow Jones Sustainability World Index achieving in 2012 a 92% rating, our best ever score. * Equivalent full-time employees including both full and part time employees

3. Our history 3

4. 1896 1896 The General Post Office (GPO) took the NTC trunk telephone service from private sector companies and become the monopoly supplier by 1912. It was running as Post Office Telecommunications until 1980 when renamed as British Telecom but remained part of the Post Office. 1981 1981 The British Telecommunications Act transferred the responsibility for telecommunications services from the Post Office and created two separate corporations. 1982-84 1982-84 The Government announced (1982) its intention to privatise British Telecom which realized on 6 August 1984 and 50 per cent of the shares were sold to the public this year. 1991 1991 British Telecom unveiled a new trading name (BT), new corporate identitiy and new organisational structure 4

5. Our history 2003 2003 BT unveiled its current corporate identitiy and brand values. 2005 2005 BT had strengthen its position as leading provider of communications solutions worldwide by a number of important acquisitions (Infonet, Albacom, Radianz). 2005-2006 2005-2006 September 2005 BT signed legally-binding Undertakings with Ofcom to help create a better regulatory framework for the UK telecoms industry. Openreach opened for business in January 2006 and reports directly into the BT CEO. It is responsible for managing the UK access network on behalf of the telecommunications industry. 5

6. Our strategy 6 * Equivalent full-time employees including both full and part time employees

7. Network ServicesIT What is our vision? The global leader in networked IT services © British Telecommunications plc Our vision 7 What makes us different? Around 19,800* people globally, with one of the largest professional services capabilities in our industry Bringing together a broad portfolio of services With a track record of delivering for customers globally in more than 170 countries Underpinned with a unique breadth of scope, reach and capability Recognised as market leading for customer service and innovation According to ISG Research, BT has the highest standalone managed network services (MNS) market share globally and is the only provider with double-digit share for standalone MNS services in each of the three regions (Americas, Asia Pacific & EMEA). Information Services Group, 2012 BT Global Services 2012 European Unified Communications Service Provider of the Year BT Global Services is a global leader in managed networked IT services, operating globally and delivering locally to help our customers thrive in a changing world * Equivalent full-time employees including both full and part time employees

8. BTGS revenue by sector 2012/13 Who are our customers? Experience and track record of delivery with a wide range of customers globally © British Telecommunications plc Our customers 8 A global leader in managed networked IT services We serve: 94% of the FTSE100 companies 74% of the Fortune 500 companies 100% of Interbrand’s top 50 annual ranking of the world’s most valuable brands The world’s top stock exchanges, leading broker-dealers and biggest banks. National and local government organisations and other public sector bodies in the UK and in 16 countries around the world. Experience, and a track record Around 7,000 corporate and public sector customers across more than 170 countries Widely recognised as market leader by industry watchers “An organization with a working strategy and an increasingly appealing portfolio” Current Analysis 2012

9. Our customer references Examples of some of our customers from 2012/13 Our customers 9

10. What industries are they in? Building our business around industry challenges, with industry-specific solutions Our customers 10 Our customers Global Pharma Global Manufacturing Global Banking and Financial Markets Global Government Global Health Global Telecom Markets Global Logistics Global Consumer Packaged Goods Global Mining, Oil and Gas These are manufactured, consumable goods that have a quick shelf turnover This is focused on the global wholesale market in traditional and IP traffic This addresses the whole of the financial services sector This addresses the needs of the extractive sector These customers focus on the distribution of physical goods This is focused on the UK Government as well as selected global opportunities This is focused on UK healthcare providers as well as selected global opportunities These customers produce the world’s physical goods These customers produce the world’s medicines Global Systems Integrators These are global systems integrators and business process outsourcing customers

11. What solutions do we provide? Bringing together a broad portfolio of services into an integrated solution Our solutions © British Telecommunications plc 11 BT Advise Knowledge that delivers Our professional services team deliver value by aligning our services to our customers’ business objectives and optimising implementation. BT OneBT ContactBT AssureBT ComputeBT Connect 11

12. Customer Our solutions 12 BT Assure: Security that matters Security Intelligence Assure Continuity Assure Identity Managed Security Services BT Compute: Services that adapt Private Compute On Demand Compute Telehousing BT Connect: Networks that think IP Connect Ethernet Connect Internet Connect Enterprise Connect Private Line Connect SHDS Connect Optical Connect Connect Applications Diamond IP Access Services Enterprise broadband BT One: Communications that unify One Voice One Collaborate One Enterprise One Cloud BT Contact: Relationships that grow Auto Contact Multi-channel Contact Cloud Contact Networked Expertise Inbound Contact “BT Global Services has a strong portfolio of services that touches on all the key communications needs of enterprises” Current Analysis, 2011 What solutions do we provide? Bringing together a broad portfolio of services into an integrated solution

13. Overall leader BT is the only company with double-digit market share in each region. TPI, 2011 Satellite services provider in 112 countries Over 2.8m UK Wi-Fi locations 1,277 core fibre Ethernet nodes 5,745 UK telephone exchange buildings Telehousing facilities in 9 countries 9 security operation centres in 5 countries IP/MPLS services available in 197 countries 7 global development centres in 4 countries How do we make our network ‘work’ globally? With our network expertise at the core of what we do Working together 13 BT’s global data WAN capabilities are threatening in the international market, because the service provider operates one of the largest international MPLS networks supporting the ‘BT Connect’ portfolio, which encompasses IP VPN and Ethernet VPN and multiple value-added ICT services Current Analysis - BT IP Connect Global, Hybrid VPN, Ethernet Connect Assessment, Joel Stradling, April 2012 19 global service centres in 12 countries

14. Investment in global research and development Innovating with customers, partners and universities © British Telecommunications plc Our solutions 14 “We work with a lot of suppliers and your showcases are the best in the world. We have been to Adastral a number of times over the past two years and are always amazed by the breath of innovation that you have created”. Steve Wotton, Head of IT, Tesco One of the largest technology investors in R&D in the UK A total worldwide portfolio of more than 4,300 patents and applications BT has invested more than £3.8bn in R&D over the last five years More than 17,000 scientists and technologists Global development centres in the UK, India, Malaysia R&D and innovation centres in the UK, US, Israel, UAE, India and China Dedicated innovation-scanning teams covering the US, Asia, Europe and the Middle East UniversitiesGovernment

15. The official communications services partner for the London 2012 Olympic and Paralympic Games Investing for the future 15 Note: due to BT Group Partner Agreement conditions with LOCOG, this slide can only be used with individual customers 80,000 connections across 94 locations 5,500km of internal cabling Up to 60Gb of information carried each second 1,800 wireless access points 16,500 telephone lines 14,000 mobile SIM cards 10,000 cable TV outlets 642,000 man-hours Over 800 people on the ground at Games’ Time

16. Prosperity Program - Expanding in high- growth regions © British Telecommunications plc Achieving double digit revenue growth across the three regions Our solutions 16 BT in Turkey, Middle East & Africa BT in Asia Pacific Asia PacificLatin America Turkey, Middle East & Africa Delivered on our 3 year plan to double the size of our business 7 technology showcases – 2 additional planned in APAC in 2013 Launched a Global IP Exchange hub in Singapore Established an Asia Pacific Health Practice Opened a new global shared services centre in Malaysia 75 new logos since the launch of the investment programme Expanded infrastructure and network reach across Brazil, Mexico and Colombia More than 40,000 customer connections Launched BT Ethernet Connect, BT Assure, BT Compute, BT Contact, BT One and BT Conferencing 42 new customers signed within the first year of the programme 9 products and services launched into the region 3 new network nodes launched in the Middle East New expanded offices opened in Durban and Johannesburg in South Africa and new office planned for Istanbul BT in Latin America

17. BT in Hungary 17 BT in Hungary operates one of the top 10 shared service centres in two locations, Budapest and Debrecen. „Our mission is to contribute to BT’s business transformation strategy through consolidating, standardizing and optimising business processes, improve performance and productivity in order to provide a better service to our customers.” First office in Budapest in 1999 Debrecen office opened in December, 2007 Incentive agreement with government for generating employment Good relationship with universities locally Family friendly workplace award in 2012 Membership in organisations: HEBC, HOA Headcount development December 1999: 3 employees December 2002: 12 employees December 2005: 75 employees December 2007: 280 employees December 2011: 560 employees December 2012 : 690 employees Today:1300+ employees Key Figures Serving more than 3000 customers globally Employees speaking 19 languages Average age is 27.5 Internal business partners save up to 60% operational cost after transition

18. EMEA Regional Operations Centre „ROC”

19. Facts and Figures 19 1300+ employees Average age: 27,5 19 languages >85% graduate 4+12 functions Supporting 12 BUs across 15 countires Average languages spoken: 2,5 94% plans to stay long term Average churn: 16% 3000+ Customers supported 100+ role model awards p.a.

20. BT Global Centres of Excellence Centres of Excellence India, Gurgaon Hungary, Budapest & Debrecen Brazil, Sao Paulo 20 What we can offer: 24-hr cover, 365 days a year Teams in all major regions Local language support Low operational cost World-class quality service

21. Regional Operations Centre, Hungary ROC, Hungary 21 Budapest / IP West Office  Central location  Less than 30 mins by taxi from Liszt Ferenc Airport (BUD)  New BT office opened in October 2007 and continuously growing since then Debrecen / Dexium Office  Hungary’s second city - 2 hours by train/car from Budapest  Direct flight from Luton airport, London  University with ~30.000 students  Very supportive local government and university  BT Office opened in December 2007

22. Thank you!