1. Week 7 ASR plus a little CHANGE & INNOVATION
9771D – Admin Systems Requirements OR BSBADM504A – Plan or Review Admin System
PROTOCOL REMINDERS ..
Once the session formally commences
Indicate via MY STATUS if you have a question ..
Indicate via MY STATUS if you step away from your computer ..
If asked a question and you do not have the answer .. Just say PASS [we will not think any less of you!]
Don’t forget to use the ‘chat pod’ if all else fails to get our attention!
Week 7
ASR plus a little CHANGE & INNOVATION

2. THIS WEEK – 2 x powerpoint presentations
Continue External exam discussion/revision in relation to ASR Range Statement

3. CRITERIA FOR PERFORMANCE LEVEL GRADING
To receive a PASS, COMPETENT OR JOB READY, learners must:
Develop a business case for an administration system based on actual or simulated detailed requirements, including specification of requirements for new system, budget, implementation plan covering policies and procedures, training, contingencies and monitoring
Develop a project plan using appropriate project management tools
Select new system or modify current system against specification
Develop consultation and communication plan with users and stakeholders to ensure system meets needs and is implemented efficiently
Manage and monitor implementation of system including:
Writing procedures for system users
Training for system users
Monitoring system for continuous improvements

4. CRITERIA FOR PERFORMANCE LEVEL GRADING
To receive a CREDIT, learners must satisfy all the criteria for a PASS GRADE plus demonstrate competence in:
Researching changing needs and report on modifications identified
Developing a CONTINGENCY PLAN
Presenting a workplace report using advanced presentation and language skills
To receive a DISTINCTION, learners must first satisfy all the criteria for a CREDIT GRADE, plus demonstrate competence according to the following criteria:
Outstanding problem solving ability for contingencies
Best practice presentation of report reflecting research, planning and evaluation
AND
Apply research findings for relevant legislation and regulations to organisational needs.

5. Teacher Student Study Guide
Swaggies Scenario
Business Case

6. Let’s relate all this to the supplied Swaggies Case Study
Administration system may include:
Paper-based system
Electronic system
Legislation, codes and national standard relevant to the workplace which may include:
Award and enterprise agreements and relevant industrial instruments
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health & Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Relevant industry codes of practice

7. Case Study & Range Statement contd
System requirements .. may include:
Components of the system
Type of system
Size of system
Work practices
Organisation/staff requirements
Number and type of users
Purpose and nature of the organisation
Purpose and nature of system
Skills of existing staff
Staff training needs

8. Case Study & Range Statement contd
System users may include:
The organisation’s personnel
Casual personnel
External clients .. Any others?
Suppliers/developers may include:
Internal staff/clients
Administration systems consultants
Information technology technicians
Efficiency consultants
Computer/software suppliers
Equipment suppliers
Information technology trainers
Office equipment suppliers

9. Case Study & Range Statement contd
Implementation strategies may include:
Testing
Trialing
Temporary reduction of work load
Boosting staff confidence
Team goal setting
Changing team/organisational culture
Re-defining staff roles
Re-distributing office tasks
Change management strategies
Providing staff training/information sessions
External consultants
Modifying system
Informing relevant persons
Ensuring system functions correctly

10. Case Study & Range Statement contd
Communication strategies may include:
Internal newsletter
Meetings
Training days
Professional development time
Office memorandum
Facsimile messages
messages
Photocopied instructions

11. Case Study & Range Statement contd
Training for Staff may include:
Professional development
On the job trainers
Videos
On-line tutorials
Training handbooks
Coach, mentor and/or buddy systems
Skills assessment

12. Case Study & Range Statement contd
CONTINGENCIES may include:
Temporary reduction of work output
Loss of staff confidence
Need for additional training
Need to modify system

13. Case Study & Range Statement contd
MONITORING of system may include:
Feedback from internal/external clients
Observation by trained technician(s)
Extra administrative support and back-up
Utilising monitoring tools and processes

14. Case Study & Range Statement contd
Security may include:
Safeguards against computer viruses
Passwords
Confidentiality agreements
Changing needs may include
Growth or decline in the size of system
Change in the nature and purpose of the system/organisation
Technological advances in administration systems
Change in user requirements

15. Case Study & Range Statement contd
Further modifications may relate to:
Specialised software
Additional equipment, training
Redefinition of administrative roles and duties
Negotiation of timeframes for system implementation
Monitoring Staff Training needs may include:
Ongoing assessment of staff skills
Ongoing feedback opportunities
Providing professional development opportunities

16. NEXT WEEK More Revision – Another Case Study?
Discuss extra study sessions/ study strategies.