3.  Cover the basics of student mobility for those starting their careers in the sector  Increased understanding of the breadth of student mobility  Impact of student mobility on institutions and students  Knowledge of all aspects of the cycle for both incoming and outgoing students  Skills around promotion of outgoing opportunities  Ideas to increase incoming numbers  Activities from other people to pass off as your own when you get back to your institution!

4.  International Partnerships Manager  I run the partnerships team in the International Office, and we run all student mobility in the University  Our team: 5 FTE staff, but cover a range of other activities (sponsors, US Fed Aid, scholarships, partnership development).

5. Student Numbers Total Number of students32,000 Total number of International students 4,500 Incoming Study Abroad120 Outgoing Study Abroad100 Incoming Erasmus120 Outgoing Erasmus80 Other Programmes50 Post-1992, city-centre campus, established in 1960, became a University in 1992 A little bit about me…

6.  International Development Manager  Manage student mobility activity at Roehampton as well as managing certain functions for international overall  Our team: 4 FTE staff, but cover a range of other activities (full degree recruitment, new programme development, strategy, internal organisation).

7. Student Numbers Total Number of students9,000 Total number of International students 1,100 Incoming Study Abroad200 (including 150 direct enrol) Outgoing Study Abroad50 Incoming Erasmus70 Outgoing Erasmus60 Summer faculty led20 Gained university status in 2004, having come into existence in the 70s with the merger of four higher education colleges. Collegiate, parkland campus, 6 miles from West End A little bit about me…

8. Task: In pairs find out as much as you can from your colleague: name, university they work at, role, how long in this job, what they would like to take away today Time: 5 Minutes in total Feedback: On your new colleague to the group (10 minutes)

9. The concept of studying in a foreign country (for anywhere between 2 weeks and 2 years) Clear positive benefits to a student’s cross- cultural competences and employability 10,000 UK students undertook study abroad opportunities in 2010 (compared with 270,000 for the US,). Trend currently for growth in UK students undertaking Erasmus work opportunities and non-Erasmus study opportunities.

10. Shout out the different ways you know….

11. Mobility Direct Enrol Exchange Island Programmes Custom made programmes Independent Fee Payers Erasmus (European) Work abroad Summer opportunities Faculty lead programmes

12.  Study Abroad offices act in a unique way within universities and colleges, providing:  Bespoke admissions process  New partner development  Client relationship management with partners and providers  Student advice – UK and non-UK  Bespoke welfare, arrival, handholding!  Often on limited budgets, little visibility  Student mobility acts for income generation, internationalisation, reputation development, influence home full degree recruitment

13.  CIHE 2011 report – Global Graduates – discusses the need for students to develop “global competencies”  Increased competition for graduate-level jobs and an increased number of graduates  New focus for studies  Network, skills and language development  Word of mouth advertising  Enjoyment!

14. These are people who either have a direct impact on your role or who can be affected by how you carry out your role within your University. They can also impact on whether you meet your responsibilities. In your group list key stakeholders & reasons why they are important (10 minutes) and then feedback.

15. Senior Management Team/our university Income generation Internationalisation Profile and reputation Opportunities for home students to go on exchange Overseas Partners Our fast and efficient processes and services – makes their job easier Good pastoral care for students – they like us & tell their students Generates reciprocity Can lead to opportunity for diversification of partnership - fee paying students, research, staff exchange, etc, etc.

16. Faculty Facilitate partnership development Impact on student experience – word of mouth Integration into programme Programme development Student support services Visa advice Student welfare Accommodation Student Union

17. Students Manage the student journey New student recruitment! Good customer service – settling into a new culture, environment whilst instilling a sense of independence Ensure the experience lives up to their dreams/expectations They tell their friends! Ourselves! Work smarter within confines of the university system and budgets. Happy students =Happy staff = Keeps us in jobs!

18. How do stakeholders create barriers that hinder or stop the development of your programme? What are the solutions?

20. Two sides: One side incoming, one side outgoing Exercise: Map it out within 20 minutes From initial thoughts of going abroad to coming home What is your involvement in each step? Why, how, who, where Feedback – 15 minutes End Middle Start

21.  Stage 1: Recognising the need or opportunity to go abroad Parents, friends, siblings, lecturers, home university website, high school information, study abroad fair, ancestry  Stage 2: Information Search Internet including industry specific websites (e.g., studyabroad.com), host university websites, friends/siblings/classmates who have studied abroad, parents, home university (study abroad office, professors), 3 rd party providers

22.  Stage 3: Application & Decision process  Comparison of available opportunities  What are my friends doing?  Can I afford this?  What other options are open to me?  What will benefit my job prospects the most?  Will my credits transfer?  Where can I have fun!  Which opportunity will meet my needs (learning, living, financial, special, etc)

23.  Stage 4: Pre-departure Students need reassurance from home and host that they have made the correct decision, and preparation and guidance  Stage 5: Arrival and semester Finding routine, settling in to new environment  Stage 6: Departure/Alumni Re-entry orientation, credit transfer, feedback, programme advocate

24. Your stakeholders are going to be looking for you to increase the number of mobile students. This may be for those paying fees, or you may be getting pressure to increase the number of “home” students travelling. What means do you have to increase numbers of mobile students? In pairs, 5 mins (incoming and outgoing)

25.  Online presence – e.g. Go-abroad, Hobsons, Petersons, websites, SEO, social networking etc  International visits/study abroad fairs  Partner Universities  Marketing materials e.g.: brochures  Site visits  Scholarships

26.  Information before students apply – high school outreach, UG prospectus, open days.  Study abroad fairs  Outreach presentations within schools/faculties/departments/units/divisions  A good web presence!  Blackboard/e-learning/email  Specific prospectuses  Use of returning outgoers & current incomers

27. Systems and processes  How do you handle Applications including visas and registration  Paper or paperless?  Admissions decisions; Faculty or in house?  University system or stand alone database/spreadsheets?  Existing system or is there room to change? Do you want to change?  Advantages and disadvantages

28.  Pre arrival information – brochures, web, fact sheets, pre- departure briefings  Social Networking – E.g. facebook, twitter, linkedin  Buddies/mentoring – already existing ? Can you tap in?  Welcome & orientation programme – additional handholding required?  Social programme  Student Union  Student welfare – what are your duty of care requirements? Can you extract your students?

29. Why you need these & what you can achieve:  Facilitate internationalisation strategy  Best channel to facilitate mobility Wider University agenda:  Raise University profile  Generate income  Outward mobility options for your home students  Joint Research projects  Staff mobility – academic and administrative  Opportunities for tripartite links

30.  Receive approaches from them  “Cold calling” – targeting your needs  NAFSA and other conferences – networking and formal meetings to explore opportunities  Your Faculty contacts – pick their brains/address book!  Study Abroad Fairs/Talks/1:1 Meetings  Close personal network of colleagues around the world – many people move around universities

31.  Having a partnership check list  Review system of partnership  Not just about quality of the University, it’s about shared interests  Monitoring student feedback

32.  BUTEX  HEURO  NAFSA  UKCISA  AASAP  Overseas Colleagues  UK Colleagues  British Council  IIE /Open Doors report

33. The Study Abroad and exchange office within a university is an organisation within an organisation – e.g. we do:  marketing  partnership development and management  admissions  pre-arrival  student support  housing  finance  visa preparation and so on!  office and institutional agenda

36. Rob Carthy – robert.carthy@northumbria.ac.uk Valerie Horwood – valerie.horwood@roehampton.ac.uk