1. Bosnia and Herzegovina Civil Service Agency

2. INTRODUCTION INTRODUCTION PRE-REFORM SITUATION  Socialistic era  The war  Post-war environment REFORM INITIATION  Changes in Civil Service – Conditio sine qua non  “Alliance” in power  Drafting and adopting process Civil Service Agency Civil Service Agency

3. THE LAW THE LAW GENERAL OVERVIEW  General principles  CS Positions  Rights, Duties and Conflict of Interest  Recruitment, Evaluation and Promotion  Remuneration, Allowances and Working Conditions  Termination of Service  Disciplinary Responsibilities  Management of Civil Service Civil Service Agency Civil Service Agency

4. EU SUPPORT UNIT MAIN TASKS  Creation of the CSA Rulebook/Systematization Act  Development of the Personnel Central Registry  Setting bases for recruitment process (organizing recruitment of the CSA staff)  Development of the basic training documents/plans  Setting bases for dispute resolution actions Civil Service Agency Civil Service Agency

5. THE AGENCY DEPARTMENT FOR RECRUITMENT DEVELOPMENT OF VARIOUS DOCUMENTS  Public Exam Curriculum  Decisions related to Public Exam  Instructions on Internal and External Transfers, etc. RECRUITMENT PROCESSES Request for recruitment – Publishing of Vacancy – Receiving Applications – Organizing Committees – Submitting Proposals to Institution/Head of CSA Request for recruitment – Publishing of Vacancy – Receiving Applications – Organizing Committees – Submitting Proposals to Institution/Head of CSA Civil Service Agency Civil Service Agency

6. THE AGENCY DEPARTMENT FOR RIGHT PROTECTION DRAFTING BY-LAWS  Decision on Categories Within CS Posts  Rulebook on the Assessing Performance Procedures REVIEW PROCESS 75% civil servants included by now 75% civil servants included by now DISCIPLINARY PROCEEDINGS Low number of processes Low number of processes Civil Service Agency Civil Service Agency

7. THE AGENCY DEPARTMENT FOR EDUCATION  Almost 100 courses, seminars, trainings for more than 1000 participants  Analyses – Assessment – Finding opportunities – Organization Organization Internal Capacities Internal Capacities External Domestic Resources External Domestic Resources International Grants International Grants Civil Service Agency Civil Service Agency

8. THE AGENCY INFORMATION DEPARTMENT  IT MAINTENANCE  CENTRAL REGISTRY  WEB SITE  OTHER INFO ACTIVITIES Civil Service Agency Civil Service Agency

9. FIRST RESULTS/IMPRESIONS FIRST RESULTS/IMPRESIONS  Professional, accountable and merit-based  Internal/External cooperation well developed  Role of the main coordinator in HRM  Findings of an expert revision (work of the Agency for CS is evaluated as “very good and significant”) Civil Service Agency Civil Service Agency

10. REFORM OBSTACLES  The legacy of former systems  Constitutional organization  Corruption  Involvement of political parties  Lack of accountability and efficiency  Lack of know-how/interest  Poor motivation Civil Service Agency Civil Service Agency

11. FURTHER STEPS FURTHER STEPS  Reform Continuation  Establishment of Rule of Law  Proactive Citizenry/NGO/Media  Further Development of CSA  Development of HRM in Institutions  Internal/External Communication and Cooperation  Appropriate Motivation Civil Service Agency Civil Service Agency