1. Behaviour Types Assertion Aggression Passive © COLEG

2. Aggressive Behaviour Competitive Desire to win Attempt to gain power over other people No respect for other people’s feelings or rights Can lead to physical or verbal abuse of the other person

3. Passive Behaviour See yourself as victim of unfairness, injustice or fate Opt out of decision making - let others determine your fate Feel sorry for yourself Feel that you are always at other people’s beck and call and that you have no control over your life

4. Assertive Behaviour Based on genuine respect for the other person Accept our own and other people’s weaknesses and failures Don’t feel we have to win to feel good about ourselves Accept responsibility for our choices and behaviour so no need to blame other people Acknowledge our needs and ask openly and directly even though we risk rejection

5. The Three Behaviours AggressivePassiveAssertive ShoutingWhiningCalm and controlled Loud voiceClenched, wringing hands Relaxed posture Pointing fingers Shuffling feet Direct eye Contact Folded arms, still posture Downcast eyes, stoop Upright

6. Key words AggressivePassiveAssertive You’d better MaybeI …if you don’t …I guess soI think Watch outI wonderI feel Come onWould you mind very much I want Should Sorry…sorry… Let’s