1. Welcome to Detecon

2. Agenda General Welcome at Detecon Christiane Welcome Speech for the German Board Sandra Welcome Speech for the International Board Özlem Introduction of Participants all Learning Journey Concept and Experience Christiane Discussion all

3. Established: 1954 Diebold 977 DETECON 2002 Detecon International GmbH Shareholder : T-Systems International GmbH We are a company specialized in providing ICT management consulting services with the infrastructure of a global player. The Detecon Branch Offices

4. Selected References for Insurance

5. Learning Journeys Why we organise them Why are Learning Journeys so valuable Learning Journey Uzbekistan, September 2011 and May 2012

6. Concept Visits in foreign countries : Lithuania, China, India, Croatia, Uzbekistan (2), Moscow,…… Business insights by company visits Individual contacts Cultural insights Networking  Far more than a touristic program can deliver  Far more than a privat contact can deliver  Far more than a business visit can deliver

7. Cosmetikcs production in Shengzen- producing lip sticks from Italian balm Conference with Chinese managers Example: Learning Journey China

8. Example: Learning Journey India Meeting with European Indian Chamber of Commerce. Indian ladies in a slum, a famous TV cook and we Travel experience - leaving a train on the embankment

9. Example: Learning Journey Uzbekistan Earth quake Memorial from1966 in Tashkent Dinner at a private house Jurabek Laborato ries Ltm. Jurabek Laboratories.

10. Business learnings Culture learnings Power learnings Value learnings Major Learning : How much we have in common – despite of all diversity

11. Business Learnings: Sucessful businesses are often family businesses Busy people- far away from European social standards- but they dont mind High speed Business Societies in Asia Enormous speed for going private of companies  Old Europe is sleeping

12. Cultural learnings: more short term planning chaos is creative – creativity is chaos different handling of time and schedule ( compared to the strict German way) let it happen- you cannot control everything connections make the world go round – in business and in private life cultural variety (India) rituals: (business) dress as a form of appreciation, presents for the hosts values differ- how to handle different values eg. “low context” – vs “high context” (Germans: once fixed, we stick to it- no matter what happens, in high context cultures: we change it when we think it makes sense out of the new context) communication: how much you can tell even with limited english vocabulary cultural heritage of the world: silk road service in a hospital ad midnight- great experience

13. Value learnings: values differ- how to handle different values eg. “low context” – vs “high context” low context: once fixed, you stick to it- no matter what happens, high context cultures: you change it when you think it makes sense out of the new context learning from history and for the future: we are Europe centric- we should be more on the watch for Asian culture and values Joking and cordiality- this unifies us

14. Power Learnings power women: family tradition- the grandmothers are the power women. Cclan structures may help … there is hierarchy and power- but different to straight forward sense and perception iIn non German culture you use power behind the scenes- nobody should loose the face. Don’t criticize or discuss variances in front of a group ( management advice also in our culture, but…) Germans tend to see the only straight way….the hidden way is often not visible for us a wrong train ticket..could be solved without formalsm official programs and unofficial programs….what we have to do and what we want to do and do Germany: you don’t talk business, but you can talk politics- other countries: you talk business,….

15. Programm of Learning Journey May 2012