1. TCM - Tactical Capacity Management Maastricht UAC European Organisation for the Safety of Air Navigation

2. Fundamental changes in an evolving environment Year on year increases in traffic Growing Flow Controller (FMP) workload 2003 FMP start to use occupancy counts as RCA becomes more reliable Greater choice of sector configurations European Organisation for the Safety of Air Navigation

3. Focusing on the global perspective Better CDM between ANSP – AO – MIL - CFMU network partners Cost of AO and ANSP operations taken into account Pre-tactical cell to coordinate MUAC daily strategic plan Deployment of staff in relation to traffic demand - sector configuration management - more flexible staff rostering Some tactical decision making moved Controller/Supervisor to TCM/FMP European Organisation for the Safety of Air Navigation

4. Closing the communication gap Closer contact with Aircraft operators and adjacent units (operational matters and familiarisation) Inter-sector coordination on tactical level - previously isolated sector groups get closer coordination Enhanced pre-tactical coordination with Sector Sup/Controller, AO, ANSP all in the loop European Organisation for the Safety of Air Navigation

5. Enhancement of tactical capability Two-tier TCM/FMP team on duty releases TCM to concentrate on tactical solutions such as: - Enhanced Level capping, cherry picking and re-routeing involvement by better coordination with Aircraft Operators, Adj / Subjacent Units and CFMU FMD CASA, AOLO / TNC - Providing a stronger link between staff rostering vs. traffic demand, enabling enhancement of Sector Opening times best suited to the traffic demand situation. European Organisation for the Safety of Air Navigation

6. Enhancement of tactical capability cont. - AO, CFMU and ANSP network coordination. Participation in daily teleconferences and sharing of pre-tactical and tactical information; more involvement in coordinated network solutions. - Special events tactical coordination (e.g. Ski traffic). Better emphasis in participation for special events. Closer involvement with all stakeholders in building special scenarios and staff related rostering. European Organisation for the Safety of Air Navigation

7. Preparing for a busier and faster pace future Enhancement of the pre-tactical role by providing a dedicated pre-tact Cell Enhancement of the tactical role by empowering TCM with decision making responsibilities Enhanced tactical coordination The Bridge central suite. Supervisor, Assistant Sup, TCM, FMP and Flight Data to sit side by side for better overall coordination European Organisation for the Safety of Air Navigation

8. Preparing for a busier and faster pace future cont. Controller deployment using a break planning tool (BPT) and new flexible roster rules which allow for flexibility to match staffing to traffic demand To provide a more cost efficient and delay minimising service Maintaining safety European Organisation for the Safety of Air Navigation

9. For further information on TCM at MUAC contact Geoff Wilson Email: Donald.Wilson@eurocontrol.int Phone: +31433661420 European Organisation for the Safety of Air Navigation