1. CASS and CASSLink presentation – Tel Aviv
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IATA CASS
CASS and CASSLink presentation – Tel Aviv
July 20, 2011
Rod Best
Yaniv Sorany

2. Agenda CASS Introduction CASS Rules CASS Operational Procedures
CASSLink
CASS Products & Solutions
IATA Customer Portal
Q&A
In 1945, airline visionaries from 57 airlines in 31 countries met in Havana, Cuba, to relaunch international civil air transport and to oversee its evolution.
Goals:
-to provide safe, regular, economical air transport
-to provide means of collaboration between enterprises
-to co-operate with international organisations
Since then, IATA has grown into a global air transport system comprising some 250 members from 136 countries:
-setting international standards
-developing worldwide systems that have shaped the industry
Main priorities
1) Safety
2) Fuel and operational efficiency
3) Environmental best practices
4) Cost reduction and avoidance

3. CASS Introduction

4. What is the Cargo Accounts Settlement System - CASS?
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What is the Cargo Accounts Settlement System - CASS?
Industry settlement system
IATA neutral service
Serving the industry for over 30 years
Built on global standards

5. Pre-CASS: Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder
Complex…..duplicated…..costly…..difficult to manage
Airline A
Airline B
Airline C
F/Fwder
F/Fwder
F/Fwder
F/Fwder
F/Fwder 3

6. CASS
Airline A
Airline C
F/Fwder
IATA CASS OFFICE
Airline B 4

7. CASS Airlines Frt Fwder Manager Local IATA CASS OFFICE 1.AWB Data
2.Invoices
IATA CASS
OFFICE
Airlines
4.Settlement
3.Remittances
CASS
Manager
Local
(Mediator)
5.Discrepancies 8

8. Benefits to Forwarders
Simplification
1 invoice
1 payment
Standard Output Documentation
Economies of scale
Improved industry discipline
Improved dialog with airlines
On-line dispute resolution
e-output
Easier reconciliations 15

9. CASS Export
Countries
Austria
Belgium & Luxembourg
Bulgaria
Central Europe (CZ, PL, HU, SK)
Cyprus
France
Germany
Greece
Ireland
Italy
Malta
Mauritius
Morocco
Netherlands
Nordics (DK, FI, NO, SW)
Baltics (EE, LT, LV)
Portugal
Romania
Spain
Switzerland
Turkey
United Kingdom
Australia
Bangladesh
Cambodia
Chinese Taipei
Fiji
Hong Kong
Indonesia
Japan
Malaysia
New Caledonia
New Zealand
Pakistan
Papua New Guinea
China People’s Republic
Philippines
Singapore
South Korea
Thailand
Vietnam
Argentina
Brazil
Bolivia
Canada
Chile
Colombia
Costa Rica
Dominican Rep.
Ecuador
Mexico
El Salvador
Guatemala
Panama
Peru
Uruguay
USA (CNS)
Venezuela
This is a visually impressive slide:
Starts off by showing the lift truck (as a stand in for forwarders) and state that is how forwarders see themselves vis a vis airlines
Of course, when the airplane shows up, it shows the irony of how each partner sees the other
Egypt
Gulf (AE, BH, KW, OM, QA)
Israel
Jordan
Kenya
Mauritius
Morocco
Saudi Arabia
South Africa
Tanzania
Tunisia
Uganda
Yemen
Possible expansion in the future to: Ethiopia, India, Russia, Ukraine, Lebanon

10. CASSLink in 2010, The Export facts
CASSLink EXPORT today:
83 CASS Export Countries
3.823 Airline Representations (+ 10%)
330 General Sales Agents (+ 14%)
Agent IATA codes (HQ) branches
Enabled Userid's (+ 16%)
Loaded billing files (+ 2%)
3.434 Billing period processes (+ 19%)
Fiscal Invoices (+ 6%)
Created PDF, HOT, XLS
e-signatures

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Total Export UTP’s

12. Questions

13. CASS Rules

14. If you follow the rules it removes all doubt that things might go wrong….

15. Key CASS Rules Applicable Cargo Agency Conference Resolutions –
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Key CASS Rules
Applicable Cargo Agency Conference Resolutions –
Resolution 851 – Cargo Accounts Settlement System
Resolution 853 – CASS Import & Terminal Charges
Resolution 801r – Reporting and Remittance Procedure
Antitrust Exemption for CASS Israel

16. Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual
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Key CASS Manuals
CASS Technical Specifications Handbook
ISSSP Manual
CASSLink User Manual

17. Questions

18. CASS Operational Procedures

19. CASS Participants IATA Member Airlines Non-IATA Airlines
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CASS Participants
IATA Member Airlines
Non-IATA Airlines
General Sales & Services Agents
IATA Cargo Agents
CASS Participation Details Form.
Joining Fee – free of charge
CASS Associate (non-IATA Cargo Agents)
Sponsor CASS Airline
CASS Associate Agreement
CASS Participation Details Form
An Annual fee of CHF (joining fee will be waived in 2011)

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CASS Billing Period
Billing Period means a period for which processing take place and billing report make available.
There are twenty-four (24) Billing Periods each calendar year. i.e. two (2) per month.
The Billing Periods are: 1st to 15th and 16th to last day of month
In principle billing reports will be available within five (5) working days after closing of the billing period.

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CASS Remittance
Payment by Agent to CASS for billing of AWB’s, CCA’s and DCM’s.
The Remittance day is 30 days after closing of billing period e.g. for billing period 1-15 Aug, the remittance day is 15-Sep with good value as published in the CASS Reporting Calendar.
Payment in Electronic Fund Transfer only.
Payment in US Dollar only.

22. CASS Correction Period
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CASS Correction Period
A Correction Period is an additional processing used to correct billing error in the initial billing production.
1 Correction Period per Billing Period

23. CASS Reporting Calendar
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CASS Reporting Calendar

24. Billing Error Procedures (Pre Billing Query Deadline)
One Agent
One Airline
Agrees wrong billing charge
A simplistic flow chart of the PRE-remittance Dispute procedure
The correction will automatically be processed in the current period OR it will be handled by airline’s DCM/CCA.

25. Billing Dispute Procedures Pre Remittance
One Agent
disagrees on amount
One Airline
A simplistic flow chart of the PRE-remittance Dispute procedure
Billing Dispute Procedure

26. Billing Dispute Procedures Pre Remittance Dispute
Agent to notify the relevant airline up to three (3) days prior the published remittance date.
Agent to notify IATA up to three (3) days prior the published remittance date by to:
The airline will be entitled to act, exercise its right under the law in relation to the disputed cargo agent
A simplistic flow chart of the PRE-remittance Dispute procedure

27. Sample of CASS Billing Dispute
Agent to notify IATA up to three (3) days prior the published remittance date.
Send to:
Subject: CASS Dispute 15SEP11 (the remittance date)
Attach the billing dispute notification sent to each airline.
A simplistic flow chart of the PRE-remittance Dispute procedure

28. CASS Bank Instructions
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CASS Bank Instructions
Funds transfer to IATA CASS Hinge Account with Citibank Tel Aviv should be in the
form of MT103 (“Single customer Credit Transfer”).
In order to receive full value transfer, the remitting bank must specify the details of
charges as “OUR” in order to remit the Net amount.
The payment should be received to Citibank Tel Aviv via our USD correspondent
Citibank New-York as follows:
Field 56 (Intermediary Institution): CITIUS33
Field 57 (Account with Institution): CITIILIT
Field 59 (Beneficiary customer):
IATA CASS Hinge Account
Field 71 (Details of charges): OUR
Field 72 (Sender to receiver information): unique identification IATA Code (374XXXX)

29. Questions

30. CASSLink

31. What is CASSLink?
CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.

32. CASSLink - Set-up for Agent

33. CASS Operation Master File

34. Agent Master File Agent Code Name Address Web-site Contact Email, etc
VAT

35. Report Options
Hot File
PDF
XLS
recipients

36. CASSLink Agent User Set-up
Unique Username that identifies the Agent and the User
address
CASS Operations
Individual functions/services assigned
Agent locations linked

37. Questions

38. CASSLink: Getting started https://casslink.iata.org
The CASS Management will allocate a Username and Password to all IATA Agents and CASS Associates.
Secured web-based platform 24/7

39. CASSLink Home Page

40. CASSLink Output Services

41. CASSLink Output Services Output Agent
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CASSLink Output Services Output Agent
The Output option allow agents to view the project amount to be Invoiced and to download his Cargo Sales Invoice and Billing Statement after the report produced in CASSLink.
Agent Output reports may be in three (3) formats:
PDF
Excel Spreadsheet
HOT File (text file)

42. Agent Invoice

44. AWB Data Capture

45. AWB Data Capture - Options

46. CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight charge is shown)
VD - Voided AWB

47. CASSLink Output Services AWB History
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CASSLink Output Services AWB History
The AWB History option allow agents to search of any Air Waybill processed in CASSLink.
Simply enter the AWB number, select the airline and then click search to find the record.

48. Sample AWB History screen

49. Questions

50. CASSLink Correction Services

51. CASSLink Correction Module
What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?
The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.
Airlines have the opportunity to address any correction request in three ways.
Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or
Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.
This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

52. When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”
Enter all details – Agent, Airline, AWB number and select “New”

53. Sample Online Correction page
Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document
Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.
Check the corrected amount
When the correction details have been entered correctly, select “SAVE”

54. Correction Request is saved by the Agent and waiting for Airline response

55. When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction
The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.
By clicking on this message, the User is taken to the “View Corrections” screen automatically.
The Airline contact will also be notified by if the Correction Request is Pending overnight

56. Airline goes to “View Corrections” to view all unapproved Corrections
Click on “Show” to see the correction request details
The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

57. Accept: The airline accepts the online correction and the system generates the correction record
Reject: The airline refuses the online correction, and gives a Reason for rejection
Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)
Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent
Note:
Only a User that has “Approve Corrections” access in their User profile can perform these functions

58. Correction Services – What to do

59. Automatic Approval of Corrections
From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date.
What constitutes “Action” by the Airline?
Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.

60. How Auto-Approval works
Example:
Billing Period processing – 24 Aug, output available on 25 Aug
Query Cut-Off Date – 31 Aug
Airline Response Deadline and Correction Period processing – 7 Sep
Agent
Remittance
Period
End
Agent Query
Cut-off
4 days
4 days
Billing Period
processing
Airline response &
Correction processing

61. View Corrections

62. Questions

63. CASSLink Stock Management “A Global Solution’’
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CASSLink Stock Management “A Global Solution’’

64. CASSLink Stock Management
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CASSLink Stock Management
Available to all Airlines and agents participating in CASS Export
Activation is straightforward and simple
The service is available 24 x 7
Airlines control the allocation of their Stock numbers
Airlines pay to use Stock Management, for Agents it is free

65. Advantages of using Stock Management
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Advantages of using Stock Management
No more last minute phone calls to Airlines requesting NAWB numbers
No more lost fax’s requesting or advising NAWB numbers over the telephone
No limitation on system access for Users
Set-up by Airlines based on customer usage/requirements

66. Stock Management Getting Started…what does the Agent need to do
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Stock Management Getting Started…what does the Agent need to do
Nominate contact (up to 3) for stock allocation
Contact you CASS airline for activation
Request AWB stock where the airline has entered a “Standard
Allocation” to the appointed agent

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Agent Requests Stock

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71. Email notification to Airline and Agents
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notification to Airline and Agents

72. Questions

73. CASS Products and Solutions
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CASS Products and Solutions

74. CASS Output Reports HOT and XLS
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CASS Output Reports HOT and XLS

75. CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file.
The HOT file is used by agents to reconcile the billing data in the accounting system.
The HOT file can be ed to a nominated address, or download form CASSLink.
The resulting HOT file output contains a string of data as below:

76. Sample HOT File

77. CASSLink – Excel File
In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to agents.
The XLS file contains Billing and Invoice summaries.
The resulting XLS file output contains a string of data as below:

78. Sample XLS File

79. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

80. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

81. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

82. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

83. CargoLink The Cargo Industry Business Directory
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CargoLink The Cargo Industry Business Directory
Are you Listed?

84. CargoLink The Cargo Industry Business Directory
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CargoLink The Cargo Industry Business Directory
Are you Listed?

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CargoLink
Are you Listed?

86. Questions

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IATA Customer Portal

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IATA Customer Portal
The IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation.
Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information.
For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives.
International Air Transport Association
Trade Tower Building, 8th Floor
25 Hamered Street, Tel Aviv
Customer Portal:

89. Customer Portal web-page
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Customer Portal web-page

90. *************** Note: This is an optional transition slide ***************
Thank You!