1. QUALITY OF MEDICAL AID Elena A. Abumuslimova Ph.D., Assistant Professor Department of Public Health and Health Care, Northern-West State Medical University named after I.I. Mechnikov, Sant-Petersberg

2. The Quality of medical aid is: -a degree of conformity (adequate) of medical technologies to exact criteria and standards; -a group of the characteristics that determine conformity of expected medical aid to modern level of medical science and technology, available to requirements of the patient.

3. Medical technology – is the set of treatment, prophylaxis and diagnostic measures, needed for concrete goals achievement. Standards – are requirements, demands that are made of above measures.

4. The criterion of quality of health care according WHO Degree of risk reduction: Occurrence of possible disease; Progress of existing disease; Development of complications, as a result of both diseases and treatment.

5. Quality of medical aid is a maintenance of interaction of the doctor and the patient, based on qualification of the professional, his ability to reduce risk of progressing of disease available at the patient and occurrence of new pathological process.

6. The directions for Quality of medical aid (QMA) improving (according WHO): To promote the professional responsibility increasing of medical workers for QMA improving – the assessment/estimation of QMA by internal medical workers (themselves) To initiate the estimation of QMA by external medical workers The creation of strategy indicators of QMA The information spreading and best practices popularization – conferences, seminars, etc. The science researches for QMA improving

7. Main goals for QMA improving: The doctor qualification The recourses of medical service The remuneration of labor (salary)

8. QMA components or approaches for QMA estimation Structural – the assessment/valuing of recourses, material-technical base Procession – the quality of technologies – the assessment of quality of medical help giving process Resulting – the results assessment

9. The structure of health care Material and technical base (research- and-development plant) Finance supplying Staff

10. The conditions of medical help Accreditation Licensing Staff attestation Accreditation and licensing allow defining the recourses of medical establishments. The insurance medical organizations implement the accreditation and licensing based on standards.

11. The stages of accreditation and licensing Self-estimation Expertise estimation (the control of correct giving process of medical aid) Decision making by licensing-certifying commission

12. The procession of health care The main criteria of medical aid is medical mistake - wrong action (or inactivity) of the doctor, having in the basis imperfection of a modern science, objective conditions of work, ignorance or inability to use available knowledge in practice.

13. Medical mistakes ObjectiveSubjective Imperfection of a modern science and technical equipment Absence at the doctor of necessary knowledge and skills Complexity and atypical currents of disease Disability of doctors to put into practice their knowledge Absence at the doctor of necessary means and conditions for carrying out medical- diagnostic actions The subjective reasons of medical mistakes considerably prevail above objective

14. According to the stages of medical process there are such medical mistakes: gathering of the information, the diagnosis, treatment, maintenance of continuity. Mistakes of gathering of the information can become the reason of diagnostic mistakes and treatment. Diagnostic mistakes, in turn, can become the reason of occurrence of treatment and continuity mistakes.

15. Resulting approach It is a degree of goal approaching and finishing result of medical establishment activity

16. The resulting indices For in-patient hospitals: clinical-laboratories instrumental morphological- functional Structure of outcomes (recovering, aggravation, complication) Diagnosis discrepancies, etc. For out-patient establishments: Dynamic of primary invalidity Complete and partial recovering Rate of hospitalization Death rate Rate of dispancery observation excluding Rate of temporary disability Structure of outcomes

17. Satisfaction of patient It is the main index of estimation of quality of health care. Medical help of high quality - is a help that leads to improving of quality of life and life longevity.

18. Quality of life Quality of life – is an integral subjective characteristic of physical, mental, emotional and social functioning of human. The method – is interview. Topics – the organizational structure of medical help, interrelation between doctor and patient.

19. From a position of the consumer of medical services quality of medical aid is characterized by four properties: - Availability of medical aid; - Safety of medical aid; - Satisfaction of patients medical aid; - An optimality of medical aid (as conformity to professional medical standards and norms of ethics).

20. The methods of QMA estimation Comparing of medical activity with standards Expertise method

21. In the development countries the estimation of quality of medical aid is carried out on the basis of a triad: - standards on resources – - standards on processes (activity) – - standards on results.

22. The concept of development of public health services and medical science in the Russian Federation as one of priority directions of perfection of medical aid provides maintenance of its quality and safety by carrying out of a complex of works on standardization, licensing and certification.

23. Types of medical standarts resource standards organizational standards technological standards medical-economic standards standards of programs of medical aid complex standards

24. Resource standard It contains requirements to a skill level of the medical workers and material equipment of this treatment-and- prophylactic establishment, caused by the kinds of medical activity declared on licensing.

25. Organizational standard It contains requirements to the organization of a control system by the medical institution providing effective and safe use of personnel and material resources at rendering of medical aid of the declared kind of medical activity.

26. Technological standard It regulates carrying out of procedure of rendering of medical aid of the resolved kind of medical activity, that is performance of diagnostic researches, medical, rehabilitation, preventive and improving actions in volume of the allowed kinds of medical activity.

27. Medical-economic standard It determine the guaranteed volume and quality of medical-diagnostic inspections and medical actions, requirements to results of treatment of patients at corresponding diseases and expenses for their performance, naturally, in view of real opportunities of medical institution.

28. The structure of medical-economy standard (1) Clinical-laboratory indices, necessary for doctor observation implemention Patient’ s condition characteristics, based on - obligatory methods of clinical-laboratory investigation - obligatory consulting - obligatory special method of diagnosis - additional methods of investigation according to various disease course

29. The structure of medical-economy standard (2) The algorithm/scheme and method of therapy with medicines indication Expected effectiveness of therapy and its terms/duration. Therapy course exchanging in case of necessity/ Complications. Outcome. The indications for doctor observation stopping The duration of doctor observation (days) Treatment cost

30. Cost standard It is economical characteristic of case of medical help that evaluate normative cost and impressed in money units or indices, which is characterized the QMA mediately.

31. The method of expert estimation Expertise method of QMA assessment – execute on base of doctor activity results. The comparison of “in fact” actual/factual activity of doctor with experts opinion of what it should be

32. The base of expertise method Standards Methodical recommendations Modern data Subjective opinion based on work experience

33. The expertise method allows to determine The reasons of inappropriate QMA effectiveness Exposure of defects of medical help giving with negative results Resources optimal using The reasons of dissatisfaction of patient/consumer with QMA

34. The objects of expertise Therapy-diagnostic process The doctors activity in any set of clinical cases The medical characteristics – effectiveness, point of action, complication etc. The quality level and safety of treatment The quality of medical standards and other normative documents The qualification level of medical workers

35. Organizational structure of expertise departmental expertise committee on health care organization non-departmental expertise – insurance medical organizations, medical associations, accreditation-licensing commissions independent – centers without of administrative subordination

36. The features of expert of QMA High qualified The work experience in exact specialty Objective opinion Administrative cadre of medical establishment The specialists of health care service (could execute after specialization courses) Science researchers

37. The Center of independent expertise Planned and non-planned expertise The augured cases The consumer rights protection The information should be reported universally to management of health care organization

38. The conception of persistent QMA improvement (1) The organization of service of health care quality management Assistance in development of standardization, licensing, certification The federal and target programs realization on QMA improvement The forming of universal approaches and methods of QMA estimation

39. The conception of persistent QMA improvement ( 2 ) The development of integral parameters of QMA for various health care establishments and services The general informational data base and monitoring of results of QMA The forming of motivation and development of economical mechanisms of activity stimulation of various health care establishments and services The study of population satisfaction with QMA