1. Dealing with a natural crisis Carole Theobald Head of Strategy, Localism and Communications

2. Flooding in Cornwall A natural crisis

3. Heavy rain overnight What happened

4. Major incident by 6.45am What happened

9. Flooding in 4 areas What happened

10. 147 homes 238 businesses flooded What happened

11. Schools, roads and rail link closed What happened

12. Fast and helpful advice Our aims Joint response with partners Key messages via media

13. Silver control, multi agency comms group, daily updates What we did

14. Info pack developed and distributed, daily updates What we did

15. Helpline Public meetings Advice centres Email address Charity fund What we did

16. Business advice line What we did

17. 25 media calls by 10am on day one Results

18. Web hits in 3 days Results 7,000

19. Twitter visits Results 2,000

20. Results Visits by Prince Charles and the Prime Minister

21. Praised by Prince Charles and David Cameron Results

22. CIPR Excellence Award for Crisis Communication Shortlisted for CIPR Pride Award for Crisis Communication Results