1. Type author names here © Oxford University Press, 2013. All rights reserved. Chapter 3: Types of Consultancy Dr. Joe O’Mahoney and Calvert Markham O’Mahoney and Markham: Management Consultancy, 2 nd edition Adapted from

2. O’Mahoney and Markham: Management Consultancy, 2 nd edition Chapter Objectives You will learn:  The differing business models of consultancy.  The types of services that firms offer.  The various sectors that consulting firms serve

3. O’Mahoney and Markham: Management Consultancy, 2 nd edition 3.1 Consultancies by business model

4. O’Mahoney and Markham: Management Consultancy, 2 nd edition Different consulting business models  Hybrid vs. pure consultancies  Niche vs. general consultancy  Small vs. large consulting  Body-shopping  Internal consulting  Contracting  Interim management

5. O’Mahoney and Markham: Management Consultancy, 2 nd edition 3.1 Consultancies by business model

6. O’Mahoney and Markham: Management Consultancy, 2 nd edition Different consulting business models  Hybrid vs. pure consultancies  Niche vs. general consultancy  Small vs. large consulting  Body-shopping  Internal consulting  Contracting  Interim management

7. O’Mahoney and Markham: Management Consultancy, 2 nd edition 3.2 Consultancies by service

8. O’Mahoney and Markham: Management Consultancy, 2 nd edition Problems of categorisation

9. O’Mahoney and Markham: Management Consultancy, 2 nd edition Problems of categorisation

10. O’Mahoney and Markham: Management Consultancy, 2 nd edition Strategy Consulting What is strategy consulting? What should strategy consultants do? What do strategy consultants do? Strategy deliverables

11. Johnson, Scholes & Whittington (2010) Elements of Strategic Management

13. 13 | Presentation Topic | Russian Railways Corporate University http://www.houd.info/Fads.pdf

14. What is the role of the consultant? What should consultants do? https://www.youtube.com/watch?v=vv3p6lMdC7c Based on Alan Weiss http://www.summitconsulting.com

15. O’Mahoney and Markham: Management Consultancy, 2 nd edition IT Consulting  Consultants and technology  IT consultancy work

16. O’Mahoney and Markham: Management Consultancy, 2 nd edition Who does what in IT consulting?

17. Project Management Triangle

18. O’Mahoney and Markham: Management Consultancy, 2 nd edition IT Project Roles  Business Owners / Product Managers  Business Analyst  Systems analyst  Systems architect  Coder

19. O’Mahoney and Markham: Management Consultancy, 2 nd edition Change management consultancy  BPR  TQM / Lean  Culture change  HRM  Operations consulting  Program / Project Management  Other specialisms

20. O’Mahoney and Markham: Management Consultancy, 2 nd edition 3.3 Consultancy by sector

21. O’Mahoney and Markham: Management Consultancy, 2 nd edition The sectors served by consultancy

22. O’Mahoney and Markham: Management Consultancy, 2 nd edition Consultancy sectors  Finance & banking  Telecoms & entertainment  Government  Health  Utilities, energy, mining and infrastructure  FMCG, retail & consumer business  Manufacturing  Social sector  Environmental

23. O’Mahoney and Markham: Management Consultancy, 2 nd edition The Public Sector

24. O’Mahoney and Markham: Management Consultancy, 2 nd edition Summary

25. O’Mahoney and Markham: Management Consultancy, 2 nd edition Summary This chapter has outlined the different segmentations of the consulting industry. The key points include:  Strategy consultancies are moving downstream and doing management work, whilst IT and outsourcing consultancies are trying to move upstream into the same area.  IT, finance and manufacturing companies are increasingly offering consultancy services to boost their revenues.  Procurement departments are increasingly used to batter down consultancy fees.  Banking and finance account for most of the income in private sector consulting, but public sector has grown enormously over the last ten years, especially in IT consulting.