1. Business Intelligence Focus Groups June, 2009

2. Agenda Welcome Introductions Presentation on Business Intelligence Discussion Groups – Identifying Issues Agree Next Steps Conclusion and Wrap-up

3. Introductions Your Name Credit Union What do you currently report on each month How long do you take to prepare those reports Your Expectations for Today

4. Focus Group Objectives To identify the information needs of your credit union Discuss and agree priority information needs to enable informed decision making

5. ICT Strategy – Overview ICT OFFICE Select Projects PROJECT MANAGEMENT OFFICE Ensure Delivery ICT OFFICE Select Projects PROJECT MANAGEMENT OFFICE Ensure Delivery STANDARDS Doing Things the Same Resolution 49 STANDARDS Doing Things the Same Resolution 49 VALIDATION To Ensure all Products & Services “Fit for Purpose” VALIDATION To Ensure all Products & Services “Fit for Purpose” Business Intelligence The POWER of Information Business Intelligence The POWER of Information Secure Credit Union Network Key to Enable Future Products & Services

6. ICT Strategy – Business Intelligence Referred to as “Business Intelligence” Movement-Wide Information Store Holds Validated Information for all Products and Services Assist in Compliance Reporting “Proof of Concept System” Engage with Credit Unions –First Focus Group 10 th March 2009 –Additional Focus Groups Planned –Understand Credit Union Information Needs –Identify the most Meaningful and Informative Statistics

7. The Power of Information “Business Intelligence” –First Service on Secure Network –Meaningful Statistics –Bring Immediate “Value” to Boards & Managers Will Enable Effective –Business Planning –Business Forecasting –Trends Analysis –Benchmarking PROJECT CONNECT ROADSHOWS 2009

8. What are the key questions to be addressed? Key questions: –Why do you need good management information? –What constitutes good—and bad— information? –How do you make your information better?

9. Why do you need good management information? Three key aspects of the management of an organisation require robust information: –Performance management –Financial management –Risk management and control

10. Performance management "Traditional" financial reporting—profit & loss, balance sheet, etc. Profit & loss: –Profit / margin –Dividends Balance sheet –Trial Balance –Expenses

11. Financial management Focus is on: –liquidity and cash –not revenue and profit Pearls Ratios

12. Risk management and control How is management information relevant to governance? –Boards, especially non-executives, need to pay more attention to the detail of operations, and demand better information How can information support better internal controls? –Continuous control monitoring –Reporting by exception –Problem indicators

13. What characterises 'good' and 'bad' information? Bad information Too much detail Not easily absorbed Irrelevant or poorly designed graphs Focused on statistics Exists only at entity or summary level Good information Clear and concise Easily absorbed Shows true, meaningful trends Focused on decisions Allows for comparison –Facilitates "internal competitiveness"

14. How do you make your information better? Information must support the decision-making process –Review all the information provided If it doesn't support the decision making process, what is it for? –Review the decisions you need to make Do you have all of the information you need to make those decisions? Is it readily available or does it require effort?

15. Adhere to the basic principles: –Summarise –Present the whole picture –Categorise, classify, stratify –Compare different aspects of your business –Show trends, not just numbers –Make it timely –Ensure reliability, integrity.... How do you make your information better?

16. Summary "Business information" is not about implementing expensive "BI solutions" It's about: –Analysing your information requirements –Focusing on the information you really need to support the decision-making process –Applying the principles described here –Getting the information you need by whatever means is appropriate

17. Discussion Groups Three Scenarios Financial Marketing Training Your OWN Each Group to discuss Scenarios and answer the related questions. Present findings

18. BI - Decision Making The process of decision making 1.Defining the problem (a decision situation that may deal with some difficulty or with an opportunity) 2.Constructing a model that describes the real- world problem 3.Identifying possible solutions to the modeled problem and evaluating the solutions 4.Comparing, choosing, and recommending a potential solution to the problem