1. Human Factors Training in Aircraft Maintenance LTT’s Blended Training Concept

2. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 2 Agenda Why Human Factors Training Customer Requirements for Human Factors Training Human Factors Blended Training Concept Application for Continuation Training Questions and Answers Cost consideration of the Blended Training approach

3. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 3 Human Performance Maintenance Licence Continuation Training Qualification Recording Working Conditions Economic Pressure Why Human Factors Training – Personnel development is a challenging task in MRO the industry Customer Demand Labour Market

4. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 4 Part 145  Postholder, Manager and Supervisor  Technicians, Mechanics,  Planner, Engineers,  Technical Record Staff  Quality Control, Quality Assurance Staff  Specialised Services Staff  Human Factors Trainer  Purchasing and Store Department Staff  Ground Equipment operators  Contract Staff in the above Categories Part 145  Postholder, Manager and Supervisor  Technicians, Mechanics,  Planner, Engineers,  Technical Record Staff  Quality Control, Quality Assurance Staff  Specialised Services Staff  Human Factors Trainer  Purchasing and Store Department Staff  Ground Equipment operators  Contract Staff in the above Categories Human Factors Blended Training – Who in the Maintenance Organisation needs training? Part 145.35 Continuation Training  Certfying Staff CAT A, B1, B2 & C Part 145.35 Continuation Training  Certfying Staff CAT A, B1, B2 & C Part 66 Module 9  Certfying Staff CAT A, B1, B2 Basic Training Part 66 Module 9  Certfying Staff CAT A, B1, B2 Basic Training

5. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 5 Agenda Why Human Factors Training Customer Requirements for Human Factors Training Human Factors Blended Training Concept Application for Continuation Training Questions and Answers Cost consideration of the Blended Training approach

6. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 6 Customer Requirements for Human Factors Training – General Contractual Issues  About 4,000 technical, management and quality audit personnel to be trained by September 2006  The expected training concept must  comply with applicable regulation Part 66 M9 and Part145  must provide means to evolve for continuation training  affect worker performance and reduce failure cost  Improve overall training cost by 20% against the conventional training

7. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 7 Customer Requirements for Human Factors Training – Pedagogy Issues  Something new, not the same old 2-3 days of instructor-led lecture / discussion  Use of modern media adapted to our customer’s IT standards  Delivery system that adapts to individual learner knowledge and experience,  A means to ensure consistent delivery of training contents for large target group  A means to ensure delivery of training in German, English or other languages

8. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 8 Customer Requirements for Human Factors Training – Technical Issues  Keeps student records in LTT Learning Management System  Transfer student records to customer’s HR database  eLearning portion must run as intranet and internet application  eLearning portion must have individual pass worded sign-ons  Training solution must meet all of the above for Regulatory oversight

9. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 9 Customer Requirements for Human Factors Training – Expected and Not-Expected Challenges Development Phase  Company Firewalls and dual service on intranet and internet  Record keeping on LTT and Customer Human Resource database  Participation of several customer groups in formative evaluation  Internal “Old School” politics Initial implementation phase  Motivation of work planners to allocate time in the daily work schedule  Trainees’ discipline to control learning by themselves

10. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 10 Agenda Why Human Factors Training Customer Requirements for Human Factors Training Human Factors Blended Training Concept Application for Continuation Training Questions and Answers Cost consideration of the Blended Training approach

11. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 11 Workshop, emphasis on event investigation On-Line qualification test on completion of WBT Highly interactive Web Based Training Human Factors Blended Training Concept – A threefold approach

12. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 12  About six hours highly interactive web based training  Adapts to individual learner knowledge and experience,  A means to ensure consistent delivery of training contents  individual pass worded sign-ons and transfer of records to customer’s HR database Human Factors Blended Training Concept – Meeting the Module 9 Knowledge Requirements

13. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 13 Human Factors Blended Training Concept – On-line Qualification Exercises  Retake the examination as often as you wish to receive a pre- selected score of e.g. 75%  Once 75 % achieved the name is automatically transferred to a list of participants qualified for the workshop  20 randomly selected questions generated from a large database  The computer shows the correct answer and provides a link to the associated training segment

14. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 14 Human Factors Blended Training Concept – Objectives of the Day 2 Workshop  To reinforce the information from the Web-based training with practical demonstrations.  To ensure that all maintenance human factors questions and issues can be discussed.  To demonstrate human factors concepts as:  The Dirty Dozen in Action - a real scenario,  Communication (Flight & Ground Crews)  Exercises for maintenance incidents investigation with attention to Contributing Factors and Corrective Actions  Examination to fulfil Part 147 standards for approved training

15. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 15 Human Factors Blended Training Concept – What did we achieve so far? Workshop emphasis on event investigation On-Line qualification test on completion of WBT Highly interactive Web Based Training  3,900 students automatically registered into Learning Management System  eLearning began about mid-March 2003 for first scheduled students,  1 st workshop took place May, 13 th 2003 followed by three more test runs  About 1,500 people will have attended the one day workshop

16. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 16 Agenda Why Human Factors Training Customer Requirements for Human Factors Training Human Factors Blended Training Concept Application for Continuation Training Questions and Answers Cost consideration of the Blended Training approach

17. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 17 Application for continuation Training – General Concept for Continuation Training  Qualify HF personnel to apply the systematic approach to analyse incidents and build investigations exercises  Train the trainer programme for HF Continuation training concept  Subscription for access to a pool of electronic event investigation exercise  Participation in continuation training workshops once a year  New developments in the field of Human Factors research and experience  Analysis of errors and incidents in the individual organisation

18. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 18 Application for Continuation Training – How to participate in event investigation exercise development Selection Analysis Storyboard Production Delivery InfoWerk Customer LTT The concept of “Contributing Factors and Corrective Actions” has been derived from :  Dirty Dozen Concept from Transport Canada  Maintenance Error Decision Aid (MEDA) from Boeing  Corrective Action Plan from the US Nuclear Power Industry

19. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 19 Agenda Why Human Factors Training Customer Requirements for Human Factors Training Human Factors Blended Training Concept Application for Continuation Training Questions and Answers Cost consideration of the Blended Training approach

20. Human Factors Blended Training LTT Customer Event Mainz, Oct. 1 st 2003 20 Conservative consideration because not counting  Benefits of using the “Teachable Moments” (learning time / pace / place)  Review opportunities for trainees without an instructor Saving opportunities through blended training solutions – E. g about 20 % reduction in Human Factors training 22 % Cost Reduction

21. Cost Analysis Instructor-Led Training vs. Blended Training vs. WBT Life Span of Course3 years Number of Students800 Student Learning Time in Classroom14 hours (2 days) Reduction in Seat Time50% Student Target GroupTechn./Flight Ops Burdened Compensation for Instructor€ 176 Burdened Compensation for Student€ 172

22. Design, Development and Delivery Costs for a 2-day Training Instructor-led Training (ILT) Blended Training (1:1 WBT/ ILT) Pure WBT Development Costs to create courseware € 40.000€ 110.000€ 180.000 Delivery Costs + Number of ILT Sessions (800 : 15 students /session) + Instructor Costs (€ 176 x 2,5/1,25 days x 53 sessions) + Student Costs (€ 172 x 3/2/1 days x 800) + Travel Costs (air transportation (€ 300) / lodging (€ 100/day) / meals (€ 35/day)  € 570/435/0 x 800) + Student Material (€ 7/3,5 x 800) + Student Administration (Registration, Testing, Certificates) (53 sessions x 2/1/0,5 hours per student  14/7/3,5 days x € 176 + Technical Support + Updates to Technology 53 € 23.320 € 412.800 € 456.000 € 5.600 € 2.464 € 0 53 € 11.660 € 206.400 € 348.000 € 2.800 € 1.232 € 6.000 0 € 0 € 137.600 € 0 € 2.800 € 616 € 6.000 Total € 940.184€ 692.092€333.016

23. Titel der Präsentation Datum der Präsentation, Seite 23 Summary – one opportunity to achieve flexibility in delivering training Thank you for listening ! Are there any questions ?