1. VoIP Drupal How to build an SMS service using a local phone number Tamer Zoubi Technical Lead at TerraVoz tamerzg@terravoz.org

2. History The first beta version of VoIP Drupal was launched in March 2011. 20+ contrib modules until now We are currently promoting the platform and building more systems on top of it. Supported by TerraVoz, a spin-off from the MIT Media Lab

3. VoIP Drupal is… A software platform that enables Drupal sites to Make and answer phone calls Play and record audio messages Send and receive SMS Organize conference calls Implement voice menus and call routing Run polls, surveys, and many more things

4. VoIP Drupal modules sms framework

5. How things work

6. VoIP script commands – Dial number – Say text or audio file – Record audio from phone – GetInput from keypad – JoinConference – RejectCall – Hangup – SendText number, message – RunIvrMenu options – Goto label – GotoIf label, condition – Gosub script name

7. $script = new VoipScript('hello_world'); $script->addSay('hello world'); $script->addHangup(); Hello world

8. $script = new VoipScript('voipscript_small_office_ivr'); $script->addSay(t('Welcome to our office hotline.’)); $script->addLabel(‘office_menu’); $options_menu = t(‘For sales, dial 1. For customer support, dial 2. For hours of operation, dial 3. To hang up, dial the star key.’); $input_options = array( ‘1’ => ‘sales’, ‘2’ => ‘customer support’, ‘3’ => ‘hours’, ‘*’ => ‘hang up’, ‘I’ => ‘hang up’, ‘t’ => ‘hang up’ ); $invalid_msg = t(‘Invalid option selected.’); $script->addRunIvrMenu($options_menu, $input_options, $invalid_msg); $script->addGoto(‘%ivr_option_selected’); $script->addLabel(‘sales’); $script->addSay(‘Sales department’); $script->addGoto(‘hang up’); $script->addLabel(‘customer support’); $script->addSay(t(‘Customer support department’)); $script->addGoto(‘hang up’); $script->addLabel(‘hours’); $script->addSay(t(‘Our office is open Monday to Friday from 9am to 5pm.’)); $script->addGoto(‘office_menu’); $script->addLabel(‘hang up’); $script->addSay(t(‘Thanks so much for calling our office. Bye bye.')); $script->addHangup(); Office hotline

9. Visual VoIP Drupal

10. Key benefits of the platform Facilitates the construction of unified communications systems integrating SMS, email, web, and voice Makes Drupal accessible from any phone – no data plan required! Enables the expansion of “community plumbing” beyond the web Is open source and free – you are in control

11. Benefits for administrators Easy installation and configuration – no programming required Fully customizable – enable only the features you need Run as part of the Drupal system itself – Enable access to VoIP Drupal features using roles and permissions – Assign Rules, Actions and Triggers Enhance user interaction with ready-to-use audio blogs, click-to-call fields, phone recorders, audio announcements, etc. Visual programming language for non-coders. (http://drupal.org/project/vvd)

12. Benefits for developers Well defined API that can be extended to other VoIP services 20+ sample scripts that can be customized 20+ modules that already implement common functionality – no need to reinvent the wheel Simple, yet powerful PHP-like scripting language with a short learning curve Easily switch to another VoIP provider without porting your applications.

13. VoIP Drupal and SMS Framework Build an SMS service Use a local phone number in ANY country in the world, including Croatia. Send and receive text messages with your customers, employees, beneficiaries, or anyone else

14. Requirements Drupal 7 (http://drupal.org/download)http://drupal.org/download SMS Framework (http://drupal.org/project/smsframework)http://drupal.org/project/smsframework Envaya SMS (http://drupal.org/project/sms_envaya)http://drupal.org/project/sms_envaya VoIP Drupal (http://drupal.org/project/voipdrupal)http://drupal.org/project/voipdrupal Envaya Android App (http://sms.envaya.org/install)http://sms.envaya.org/install

15. Configuring EnvayaSMS

16. Configuring Drupal side DEMO

17. Careers TerraVoz is looking for highly energetic part- time developers to join our team. Telecommute from your home. Apply at http://terravoz.org/careershttp://terravoz.org/careers

18. Source code: http://drupal.org/project/voipdrupal http://drupal.org/project/voipdrupal General documentation: http://drupal.org/node/1078710 http://drupal.org/node/1078710 API information: http://drupal.org/node/1155572 http://drupal.org/node/1155572 Sandbox: http://voipdrupal.orghttp://voipdrupal.org Discussion group: http://groups.drupal.org/voip-drupal http://groups.drupal.org/voip-drupal Useful links

19. Questions?

20. Thank you!