1. Copyright 2008, Elizabeth A. Evans. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. To contact the author: evans@unc.edu University of North Carolina at Chapel Hill

2. Marketing on a Shoestring: A Case Study Elizabeth A. Evans UNC-Chapel Hill ITS Teaching and Learning January 2008

3. its.unc.edu 3 What We Wanted Increased use of our computer- based training service (CBT)

4. its.unc.edu 4 Why We Wanted It  Cost of license  Decreased face-to-face training  Learning style flexibility  Supplement face-to-face training Modular Point of need Review

5. its.unc.edu 5 And You? What would you like more people to use or do or attend? Why?

6. its.unc.edu 6 Caveats  This isn’t rocket science.  We do what we can with what we have; we’re not perfect.

7. its.unc.edu 7 Long Ago (in technology terms)  Previous CBT service About 500 users Mostly technical courses (OS, programming, etc) Self-contained authentication Publicity was primarily announcements to technical staff lists Began by 1997 (might have been earlier)

8. its.unc.edu 8 The New Service  Replaced technical courses with productivity ones (~500)  Used single sign-on server (campus login/password) for authentication  Changed vendors User interface change Users have to “subscribe”  Go Live Date: June 2005 (pilot: May 2005)

9. its.unc.edu 9 Modifications to the Service: August 2006  Decreased number of license seats  Added many technical courses (~2200)  In collaboration with HR, added soft skills courses (~40)

10. its.unc.edu Results First

11. its.unc.edu 11 Some Data New Subscribers by Month

12. its.unc.edu 12 Some Data Total Subscribers Growth

13. its.unc.edu 13 Some Data Number of Logins by Month/Year

14. its.unc.edu 14 Some Data  By Aug 2006: 755 courses completed by 341 people  By Jul 2007: 1790 courses completed by 686 people  By Jan 2008: 2138 courses completed by 811 people  By Aug 2006: 2373 courses attended by 893 people  By Jul 2007: 5828 courses attended by 1849 people  By Jan 2008: 6782 courses attended by 2090 people

15. its.unc.edu The Marketing

16. its.unc.edu 16 Marketing Elements: Articles  Original announcement: faculty/staff newspaper, ITS publications, campus lists (electronic)  Ongoing: New courses, milestones, contest  Milestones: Number of subscribers, new courses  Reminders: General, annual development plans  Others: Departmental newsletters

17. its.unc.edu 17 Marketing Elements: Brochures  Black and white  Can be photocopied in-house  Copies to anyone who will make them available  Information fairs  Events

18. its.unc.edu 18 Marketing Elements: Lists  New courses  Offer brochures  Tie content to specific list (eg. technical courses to technical lists, soft skills courses to University Managers Association list, etc)

19. its.unc.edu 19 Marketing Elements: Mass Mail  Reminder to staff/students in January  Reminder to faculty in fall/spring  Development plan reminder to staff April/May (with Human Resources)  Formerly: reminders to never-logged-in subscribers

20. its.unc.edu 20 Marketing Elements: Summer 2006 Contest  Two $50 gift certificates to Student Stores (contributed by vendor)  One entry for a new subscription  One entry for completing a course  The more courses completed, the more entries  Open to faculty, staff, and students

21. its.unc.edu 21 Marketing Elements: Info Fairs  Employee appreciation event  SPH student info fair  International student info fair

22. its.unc.edu 22 Marketing Elements: Human Resources  HR Training Guide  Employee Learning Connection  HR certificate programs  HR Training & Development Web site

23. its.unc.edu 23 Marketing Elements: Web Sites  Link from UNC Faculty/Staff Web site  Links from ITS Web sites  help.unc.edu searches  Others we don’t know about or control

24. its.unc.edu 24 Marketing Elements: Presentations  Carolina Technology Consultant updates  Mentioned in presentations about other things

25. its.unc.edu 25 Marketing Elements: Incoming Students  Info at student orientation sessions (brochures)

26. its.unc.edu 26 Marketing Elements: Milestone Markers  Numbers of subscribers (5,000 coming up very soon!)  Collaboration with HR for soft skills  Adding technical course catalogs  Additional soft skills courses (coming up soon)

27. its.unc.edu 27 Marketing Elements: Hidden Publicity  Newsletters, Web sites, email messages that are created by others in response to what we do

28. its.unc.edu 28 A Quick Summary  Frequent  Multiple formats  Repeat the same message  Look for opportunities for new messages  Email still works for staff

29. its.unc.edu 29 In Other Words  Once is not enough.  Three times is not the charm  A Web site is not sufficient publicity.  An announcement of a new service is not sufficient publicity.  Point of need matters.

30. its.unc.edu 30 My User Wish List  More student use  More faculty use—or at least awareness  Fewer “no logins”  Hit the license ceiling :-)

31. its.unc.edu 31 My Marketing Wish List  Facebook advertisements $  Facebook fan site  Nicer brochure $$  Sandwich boards $  Info table on quad  Other ideas?

32. its.unc.edu 32 Finally Questions? Comments?