1. For: Current Certified Third Party Agencies Developed By: Florida Department of Community affairs Date: January 14, 2011 1

2. Participants will be able to…  Better understand the purpose of a quality control manual  Better understand the minimum requirements regarding the content of a quality control manual, as described in 9B-1.006, 9B-1.009, 9B-1.016, 9B-1.017, 9B-1.019, 9B-1.023 F.A.C. 2

3.  Must submit to DCA ◦ Initial certification ◦ Re-certification (updated triennially)  Must be posted on BCIS  Must be kept on file at all physical locations  Must contain certain required categories of information, as described in 9B-1.006 (3) 3

4.  Give description of categories of information, as listed in 9B-1.006, 9B-1009, 9B-1.016, 9B-1.017, 9B-1.019, 9B-1.023  Ensure understanding that third party QC manual different document than manufacturer QC manual  Format of manual is at the discretion of the individual third party agency 4

5.  Introduction to the agency and other organizational elements  Outline of internal quality control plan and personnel in charge of quality control  Description of agency’s processes used for plans review and inspections  Organizational chart showing relationships between administration, operations, and quality control responsibilities (include names) 5

6.  Personal resumes for architects, engineers, plan reviewers, inspectors, supervisors  Listing of training programs for required ce, code compliance, plan reviews, inspections, department requirements, etc.  Procedure for control of insignias  Procedure for maintenance of approved plans and other public records  Procedure for investigating complaints 6

7.  Name, corporate address, phone, email of agency  Type of organization (corporation, partnership, LLC, other)  Identity of Officers, Partners, Directors, Etc.  Names (and license types/numbers) of all employees who review plans/inspect in Fla.  Procedure for verification of current Fla. Specific licensees  Proof of general liability insurance (minimum of $1,000,000.00)  Proof of liability insurance/worker’s comp. by contractor 7

8.  Statement of independence regarding affiliations with dealers/manufacturers  Brief history of agency – To include: ◦ Number of years of existence ◦ Description of types of services offered (e.g., plan reviews, inspections, etc.) ◦ Who provides what service ◦ Statement of affirmation of compliance with 9B-1, F.A.C., to include statement that they (agency) represent DCA’s interests when working within the Manufactured Building Program 8

9.  Description of agency quality control plan or process/steps  Administrative procedure for revision of quality control process and quality control manual (How---is checklist used?)  Procedure for retaining records of plans, travelers, inspection reports, insignias used, etc.  Resumes of personnel responsible for quality control, including QC Manager showing education and experience 9

10.  Organizational chart depicting relationships between administration, operations, and quality control responsibilities  Names of inspectors and plan reviewers with corresponding titles, license numbers, employee status (permanent/ contracted) 10

11.  Plans Review Process ◦ Description/steps of intake process ◦ Date received documented ◦ Agency number issued upon receipt of plan ◦ Describe plan review process/steps ( is checklist used)  Is checklist available upon request  Occupancy type notation  Does it contain Chapter 106 minimum plan review requirements  Product approval notations ◦ How is documentation added to the job folder 11

12.  Plans Review Process (Continued) ◦ Approval stamp form should contain at a minimum…  Agency name  Plans reviewer name/license number  Occupancy type  Agency number  Manufacturer name ◦ How are approved plans submitted to DCA ◦ Describe process/steps of how non-compliant plans are handled (to include how changes are handled) ◦ Describe process/steps used when plan approvals expire due to FBC code changes ◦ Describe process/steps as to how recertified plans are handled ◦ Describe process/steps for plans storage 12

13.  Inspection process/steps  What constitutes plant quality control (process and/or manual)  Describe process/steps  Is their an agency specific form ◦ Inspector’s name, license number, signature ◦ Manufacturer’s name ◦ Quality control deficiencies corrections section ◦ Code deficiencies corrections noted section ◦ Reinspections section ◦ Type of inspections noted ◦ Log of past code violations noted  How/who submits inspection reports to DCA  Describe procedure for inspection report storage  Describe procedure for FBC code updates (e.g., who and how) 13

14.  Process/Steps for Insignia Handling/Control ◦ Procedure for insignia receipt from DCA  Name(s) of employee responsible for insignia application ◦ Procedure for Insignia storage ◦ Procedure for Insignia disposition/release to man. ◦ Procedure for posting/affixing insignias (to include who posts---inspector, QC person, other) ◦ Procedure for returning insignias to DCA ◦ Procedure for removal of insignias due to recertification 14

15.  Personnel resumes must be included for architects, engineers, plan reviewers, inspectors, and their supervisors…to include: ◦ Applicable education/experience ◦ License number 15

16.  List/describe training/learning opportunities for continuing education ◦ Courses/seminars/workshops (should be approved) ◦ Discussions (regarding code compliance, inspecting, plans review, DCA rules/requirements or procedures, etc.) ◦ In-house/on the job training 16

17.  Description of procedure used to investigate code violation complaints, after agency approval of plans or inspections  Investigation of complaint report should include: (if applicable) ◦ The parties involved ◦ Description of grievance ◦ Important dates and transactions ◦ What is being affected ◦ Documentation of code violations/plan deviations by a licensed contractor, architect, engineer, or building official ◦ What relief is sought 17

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