1. THE EVANS NETWORK OF COMPANIES Accounts Receivable Introduction

2. ACCOUNT RECEIVABLE DEPARTMENT ROLES  Collections of receivables  Checking credit of customers

3. 3 WAYS TO GET CREDIT  Email  CreditDepartment@EvansDelivery.com CreditDepartment@EvansDelivery.com  Fax  570-385-9139  Agent Portal  http://agents.evansdelivery.com

4. AGENT PORTAL

5. SETTING UP CREDIT  Within one hour of the request you will get a response from the credit department  While you are waiting for a response  Send the customer The Credit Application Form  Send the customer The Billing Requirements Form

6. CANADIAN COMPANIES  Must submit list of three US Carriers with a minimum of 5k of revenue per month  Rate confirmations must reflect that charges are paid in US Funds and drawn from US Bank

7. Checking Credit Worthiness

8. COLLECTIONS OF RECEIVABLES  We will begin calling your customers at 30 days and if there are problems like  Rejections  Short Pays  Missing Paperwork  At that point we will notify the Agent who billed the order

9. SHORT PAY PROCEDURE  Upon Short Pay, AR will review documents  Include all paperwork in the load  The collector will go to the customer for further information  If unable to resolve, the agent will be contacted  Upon Notification of the short pay, the agent has one week to Respond  Agent may be called upon to get resolution from the Customer  Short Pay reports can be obtained off the Agent Portal

10. DEDUCTION PROCESS  Occasionally, an Agent will be deducted for a charge for which they are responsible for like…  Unapproved accessorials  Short pays due to incorrect billing  By billing correctly and staying on top of your aging, any agent can avoid deductions

11. AGING REPORTS

12. INTERNET CUSTOMER BILLING  APL, OOCL, Hub Group, Hanjin, JB Hunt, Maersk Lines, Mitsui O.S.K. Lines, Sea Star, Swift  The AR Department can help:  Assign Login/Passwords  Assist on Website Process  Train Agent on process because every customer is different  Remember that both the web billing & Evans billing needs to be completed

13. EDI / NON PAPER CUSTOMERS  Full EDI – Including 214s, 210s, 204s, 997s  Statement Billing  FTP Documents / Invoices  Emailing Invoices  Contact helpdesk@evansdelivery.com for EDI set uphelpdesk@evansdelivery.com

14. FOR QUESTIONS CONTACT  Laura.Smith@EvansDelivery.com Laura.Smith@EvansDelivery.com  CreditDepartment@Evansdelivery.com CreditDepartment@Evansdelivery.com