1. Standardization of Mails: Physical attributes & Address elements

2. Standard Size of Envelope Sl NoSize in mm 1140x90 2.152x90 3176x100 4.230x105 5.220x110 6.162x114 7.176x122 8.229x162 9.250x176 10324x229 11.353x250 12.458x324 1.1.2 Tolerance limit is + or _ 2mm

3. Envelopes.. Paper used for envelope should be of minimum 70 GSM The paper should be flexible enough to bend into “ U shape” 1.1.3

4. Other conditions Metals clips and staples should not be used for closing envelop Window size should be – 35 to 50 mm breadth – 80 to 125 mm length Window Paper can be of be of – glassin paper of 35 GSM, – cellophane of 40 GSM – PVC or BOPP of 15 micron thickness ( window) 1.1.4

5. In case of infringement If the stationery is not of prescribed condition, the article should be treated as second class mail 1.1.5

6. Standard for addressing Address of the addressee shall be written on front side. The address block of addressee shall have a minimum gap of 40mm from top. Sender’s address on the backside of envelop Logo / name of the sender’s company can be written on the top left corner. Minimum 15 mm space should be left blank from all edges while writing the senders 'address. 1.1.6

7. Contd … Stamp/ frank impression shall be fixed in top right corner with a gap of minimum 10mm from address block of recipient Stamp/ frank impression shall be affixed in a maximum area of 74 mm A quiet zone of minimum 10 mm on all sides of address block should be maintained if advertisement is printed on the stationery 1.1.7

8. Contd Privately manufactured inland letters shall be suitably folded and fully closed on three sides by continuous gumming. Invoices, bills of lading, receipts of goods or money, printed market reports, quotations for goods, price lists, printed notices for premia payment of insurance companies shall be transmitted as book packets These are in addition to existing rules on the subject 1.1.8

9. Some cases of infrigement of condition 9

10. Physical Attributes: Reasons of Non- Machinability Inland letter – Improper Gumming Envelope – Oversized than prescribed(140 x 90 upto 245 x 165 mm) – GSM of paper used – Stapling Dimension for LSM:

11. Birla Sunlife Insurance Thane(W) 400601 Maharashtra Inland letter not properly gummed

12. Bajaj Allianz, General Insurance Company, Pune Inland letter not properly gummed

13. All Mutual Fund In India, PO Box No. 3, HPO Manipal-576104 Inland letter not properly gummed

14. Standard Chartered, Central Operations, PO Box 58, 58 Armenian Street, Chennai-600001 Inland letter not properly gummed

15. LIC, Calcutta CBO(CAB), H B Annexe, 4 C R Avenue, Kolkata-700073 Inland letter not properly gummed

16. UTI Mutual fund, Karvy Computershare Pvt. Ltd Hyderabad Inland letter not properly gummed

17. Physical attributes: Size Size of envelope is larger than Machine Specifications: Biggest challenge Machine specified size is 140 x 90 (Post card ) upto 245 x 165 mm This may be checked at the time of receipt of mail in Bulk receipt centre Customer mailer may be advised to customize envelope next time

18. Size of the envelopes: Indiabulls Gurgaon Oversize in length approx 1 cm Senders’ address is written on bottom left hand side Unwanted information visible in address window with address Advertisement on right side of the envelope Dimension for LSM: 140 x 90 upto 245 x 165 mm

19. SBI Cards & Payments Gurgaon Oversize in length by 0.5 cm Approx Line spacing in address format Dimension for LSM: 140 x 90 upto 245 x 165 mm

20. Royal Sundaram Alliance Insurance Company limited, Chennai Oversize in length by 5 MM aprox from each side Advertisement on the front side Address window not on proper place Dimension for LSM: 140 x 90 upto 245 x 165 mm

21. Stock Holding Corp. Of India Ltd. Mumbai Improper Filling, Poor paper quality for address window Line spacing in address format Dimension for LSM: 140 x 90 upto 245 x 165 mm

22. Mail Order Solutions, Mumbai Oversize in Width by 15 MM Approx Frank mark are on bottom Dimension for LSM: 140 x 90 upto 245 x 165 mm

23. Voltas Limited, Mumbai envelope is oversize in length by 5mm, the window size is too big, sender’s address written at bottom of envelope Dimension for LSM: 140 x 90 upto 245 x 165 mm

24. Bowring Institute, Bangaluru Oversize in length by 10 MM aprox3 Stapled Pin Code Address element is not visible from the address window Dimension for LSM: 140 x 90 upto 245 x 165 mm

25. Geojit BNP Paribas, Financial Service Ltd. Kaloor-682017 Address format not proper. Address Window (Transparent Paper) used is of poor quality Senders’ address is on bottom of envelope Dimension for LSM: 140 x 90 upto 245 x 165 mm

26. Nepa Limited, Nepanagar - 450221 (M.P.) Oversize in length by 15 MM Dimension for LSM: 140 x 90 upto 245 x 165 mm

27. KARVY Computershare Pvt. Limited Hyderabad Oversize in length by 5 MM Address Format not Proper Address Element is not visible from address window Dimension for LSM: 140 x 90 upto 245 x 165 mm

28. Readers Digest, Noida Oversize in length by 5 MM Sender’s address on bottom Dimension for LSM: 140 x 90 upto 245 x 165 mm

29. Shri Akhil Bhartiya Nanak Pragya Sangh Ajmer Oversize in Length by 5mm Sender’s address is on bottom side Postage stamp are not on proper place Dimension for LSM: 140 x 90 upto 245 x 165 mm

30. Research Development Research Foundation Jaipur Oversize in length by 31mm, senders address is on bottom side, Improper filling, use of staple pin Dimension for LSM: 140 x 90 upto 245 x 165 mm

31. Shriram Insight, Share Brokers Ltd. Kolkata Oversize in length by 20mm, senders address is on bottom side, Improper filling Dimension for LSM: 140 x 90 upto 245 x 165 mm

32. Dishnet Wireless Ltd. Jammu Use of staple pin Senders address is on bottom side, Address is not in proper format Dimension for LSM: 140 x 90 upto 245 x 165 mm

33. National Institude of Technology Hamirpur - 177005 HP Oversize in length by 10 MM Improper filling Sender’s address is on bottom side Dimension for LSM: 140 x 90 upto 245 x 165 mm

34. AVON Cycles limited GT Road, Ludhiana -141003 Oversized in lenght by 4mm, Use of staple pin, improper filling, senders address is on the bottom of the address Dimension for LSM: 140 x 90 upto 245 x 165 mm

35. Intas Pharmaceuticals Ltd Ahemdabad Oversized in length by 35mm, Improper filling Sender’s address on bottom side Dimension for LSM: 140 x 90 upto 245 x 165 mm

36. Action points To identify top 5 to 10 bulk mailers and institutions posting bulk mails. Keeping record for their quantum, quality, periodicity, contact details etc. Monitoring Size/ gumming at the time of posting of mails Informing them about shortcomings and requesting them to rectify till next posting Documenting all observations Brain storming of Customers after communication of Shortcomings through various modes- Writing letters by PMsG/CPMsG, visits by MEs and other staff, At the time of next posting observing compliance by Customer If not complied at second time, Senior Officers to take issue as his priority Quantifying positive change, % of +ve change in quantum of machineable mail