1. COMP2002 Lecturecopyright DMU 2001 COMP2002 Quality Management Systems

2. COMP2002 LectureCopyright DMU 2001 Quality Management RQuality is likened to insurance - it is not missed until it is needed, by which time it is too late RQuality Management is how we ensure that work is done predictably and visibly RQuality Management is the set of practices, responsibilities, checks and records which achieve this throughout each product and work task

3. COMP2002 LectureCopyright DMU 2001 Quality System definition A quality system must: Rensure and demonstrate that materials and services conform to specified requirements Rbe effective and economical in operation

4. COMP2002 LectureCopyright DMU 2001 Quality System Quality Management (QM) Quality Assurance (QA) Quality Control (QC) The levels of a Quality System

5. COMP2002 LectureCopyright DMU 2001 Quality Management System Structure Corporate quality manual Critical procedures manuals Procedure guides DocumentationDetailed work instruction Policy, objectives, organisations primary functions, procedures index Who does: what, when, how and in what sequence

6. COMP2002 LectureCopyright DMU 2001 Quality Plan Benefits R Formal definition of how work will be accomplished R Provides a framework for project manager R Provides key reference points for team members R A bridge between customer & supplier

7. COMP2002 LectureCopyright DMU 2001 Quality Plan Issues R What are the lifecycle stages? R What standards are to be used? R What controls are to be exercised? R What checks, independent of the project, are to be imposed?

8. COMP2002 LectureCopyright DMU 2001 PRINCE PRojects IN Controlled Environments Benefits: R Defined management structure R System of plans R Set of control procedures R Focus on product

9. COMP2002 LectureCopyright DMU 2001 Products component RDefine products to be produced by the project RIdentify activities required to generate products, and sequencing of these activities RPRINCE divides consideration of the products into 3 classifications: technical products - required by end-user and defined in project brief management products - contracts, agreements, plans, approvals of them and reports quality products - statements of quality policy, procedures, definitions of criteria, reviews and documentation. Audit trail of quality checking

10. COMP2002 LectureCopyright DMU 2001 PRINCE product breakdown structure Project products Management products Quality products Technical products Analysis products Feasibility report Interview notes Reqs catalogue Data flow diagrams Package reports Draft DFDs Reviewed DFDs

11. COMP2002 LectureCopyright DMU 2001 PRINCE product flow diagram Interview notes Reviewed reqs catalogue Draft DFDs Agreed DFDs Draft reqs catalogue Create requirements catalogue Create data flow diagrams Add extra requirements Review requirements catalogue Review DFDs

12. COMP2002 LectureCopyright DMU 2001 Technical Planning Detailed plan Individual work plans Stage plan Project plan

13. COMP2002 LectureCopyright DMU 2001 Project Level Planning Steps Graphical summary Resource plan Technical plan Activity network Product flow diagram Product breakdown structure Plan description Project quality plan Configuration management plan

14. COMP2002 LectureCopyright DMU 2001 Stage Level Planning Steps Graphical summary Resource plan Technical plan Activity network Product flow diagram Product breakdown structure Plan description Stage quality plan

15. COMP2002 LectureCopyright DMU 2001 Quality Standards RThe Quality System is a concept which originated in industry R1979 - British Standard BS 5750 published. This provides a specification for the minimum content of an organisation’s QS R1987 - updated to its current form to correspond to the International Standard ISO 9000 REuropean Standard EN 29000 RThe three standards correspond to each other

16. COMP2002 LectureCopyright DMU 2001 BS5750 There are 3 parts to the BS5750 standard Rspecification for design, manufacture and installation. Rspecification for manufacture and installation. Rspecification for final inspection and test.

17. COMP2002 LectureCopyright DMU 2001 PRINCE and BS5750 RPRINCE goes a long way to meeting the requirements of BS5750 RThere are some areas covered by PRINCE: the need to identify quality responsibilities and authority which are independent of projects and reach the top level of management the independent monitoring of quality procedures the need for a Quality Manual which documents how each technical activity should be carried out

18. COMP2002 LectureCopyright DMU 2001 Summary R Quality Management R Quality Systems R Quality Management Systems Structure R Quality Plans R PRINCE R Quality Standards

19. COMP2002 LectureCopyright DMU 2001 References RQuality Management with Prince C Bentley RPRINCE A Practical Handbook Ken Bradley RQuality Management for Software K Daily RPractical PRINCE, A Guide to Structured Project Management C Bentley RProject Management for Information Systems Yeates & Cadle