2. THE BUSINESS TRANSACTION There are various stages in a business transaction, but what is important is that the buyer and the seller must agree on a contract of salecontract of sale

3. CONTRACT OF SALE The seller agrees to supply a certain number of goods or services at an agreed price and within a time limit

4. MAIN STAGES IN A BUSINESS TRANSACTION REQUESTING INFORMATION GIVING INFORMATION/ MAKING AN OFFER ORDERING SOME GOODS SENDING THE GOODS MAKING PAYMENT

5. REQUESTING INFORMATION ENQUIRY

6. Layout of a business letter - ENQUIRY HEADING REFERENCES DATE INSIDE ADDRESS ATTENTION LINE SALUTATION SUBJECT LINE BODY OF THE LETTER COMPLIMENTARY CLOSE SIGNATURE SENDERS POSITION ENCLOSURES

7. HEADING NAME OF THE FIRM KIND OF BUSINESS TELEPHONE & FAX NUMBERS E-MAIL & WEBSITE ADDRESSES Brown & Pink Ltd Automobile Parts Suppliers TEL. +44-O1-220-3915 FAX +44-01-220-6731 www.brownpink.co.uk E-mail:brownpink@jfb.co

8. REFERENCES They consist of the initials of the person who signs the letter (usually capital letters) and of those of the typist ( usually small letters). In some cases other letters and numbers are added for filing purposes. Your ref: RW/cl Our ref: JL/ts

9. DATE It usually follows the order: day, month, year English style:12th December 2002 American style: December 12th 2002 Write out the month fully to avoid misunderstandings ! (e.g. March and not a number e.g. 3 )