1. BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name

2. THE BEST CONTACT CENTER INDONESIA 2015 INSTRUCTION This template should be used for the following categories : Business Contribution, Social Media, Technology Innovation. Template can be modified, subject to your company template or regulation. Please do not change the sequence of content to avoid misunderstanding of evaluators. All information and data that presented have to be in period of Jan to Dec 2014 or April 2014 to March 2015. Estimated time to present, include Question and Answer is 30 minutes per categories.

3. THE BEST CONTACT CENTER INDONESIA 2015 1.1 BACKGROUND Please describe the main reason as the background of this development program implementation, include opportunities or obstacles encountered.

4. THE BEST CONTACT CENTER INDONESIA 2015 1.2 OBJECTIVE Please describe the objective along with targets and indicators to be achieved for the implementation of this development program. Please select one or more of the following indicators as targets of the program: Corporate Competitiveness, Income or Profits, Decrease / Cost Savings, Customer Satisfaction, Employee Satisfaction.

5. THE BEST CONTACT CENTER INDONESIA 2015 2.1 CREATIVITY Please describe the creativities which has been implemented during implementation of this development program.

6. THE BEST CONTACT CENTER INDONESIA 2015 2.2 IMPLEMENTATION Please describe the type of activities and periods of implementation, which has been implemented to support the achievement of the program objectives.

7. THE BEST CONTACT CENTER INDONESIA 2015 2.3 KEY RESOURCES Please describe the role and involvement of the contact center, either in groups or individually in the implementation of this program. Please describe the level of resources is required during implementation of the program, both in terms of labor and cost.

8. THE BEST CONTACT CENTER INDONESIA 2015 3.1 RESULT Please describe the impact that has been generated from implementation of the program, in accordance with the purpose of implementation of development programs.

9. THE BEST CONTACT CENTER INDONESIA 2015 3.2 KEY PERFORMANCE INDICATORS Please explain comparative performance achievement, before and after the implementation of development programs. Key Performance Indicators (KPI) Before the program (by date) After the program (by date) KPI #1 KPI #2 KPI # … KPI #n

10. THE BEST CONTACT CENTER INDONESIA 2015 4.1 ADDITIONAL INFORMATION Please provide any additional information as evidence that able to support the implementation of program. Supporting information can be provided in the form of videos or photographs or images.