1. E2E PROCESS AWARENESS (HCBD DIVISION) Date: 9 March 2015
HUMAN CAPITAL BUSINESS DRIVER
(HCBD DIVISION)
Date: 9 March 2015
Venue: Mercury Room

2. Executive Summary - Research
KEY MESSAGES
Executive Summary - Research 1
OBJECTIVE
Provide insight to TM Research and Development End-to-End (E2E) process to stakeholders
KEY HIGHLIGHT
E2E Overview
E2E High Level Value Chain
Quality Tools
E2E Research Management
E2E Procurement
E2E HCBD
E2E Finance
Q & A 2 3

3. E2E High Level Value Chain Process
KEY MESSAGES
E2E High Level Value Chain Process
Already in SEPIA Portal.
1) E2E Research Management Value Chain
Customer Request
or Ideation
Management
Project Proposal
& Approval
Project Management
& Implementation
Performance
Measurement IP
Commercialization
2) E2E Human Capital Business Driver Value Chain
Strategic
Manpower
Planning
Talent
Sourcing
Career &
Development
Performance
Management
Compensation
Benefits &
Reward
Consequence
Exit
3) E2E Procurement Value Chain
Pre Sourcing
Sourcing
Post Sourcing
All documents already in QMS, on going to migrate in SEPIA for 2015
4) E2E Financial Value Chain
Financial
Planning
Execution
Accounting
Analysis

4. E2E Research Management
KEY MESSAGES
E2E Research Management
Customer Request
or Ideation
Management
Project Proposal
& Approval
Project Management
& Implementation
Performance
Measurement IP
Commercialization
1. Customer Request
or Ideation Management
2. Managing Research
Idea
3. Customer Engagement
1. Project Management &
Implementation
2. Project Requirement
3.Project Design
4. Project Testing
5. Tollgate Guideline
6. Management of Change
Request
7. Research Study
1. IP Commercialization
2. Customer Engagement
3. Outsourcing Partner Engagement &
Management
4.Handling Customer Complaint
1. Project Proposal
& Approval
2. Project Approval
3.Project Supplimen
tary Agreement
1. Performance Measurement
2. Handling Customer Satisfaction
Survey for Product and Services
3. Internal Audit

5. E2E Human Capital Business Driver Value Chain
KEY MESSAGES
E2E Human Capital Business Driver Value Chain
Strategic Manpower
Planning
Talent Sourcing
Career &
Development
Performance
Management
Compensation
Benefits & Rewards
Consequence
Exit Management
1. Strategic Manpower Planning
2. Succession Planning
3. Talent Management
1. Talent Sourcing
2. Recruitment
3. Hiring
4.Internship
5.ResearchFellows
1. Performance Management
Feedback Assessment Guideline
3. Moderation Process Guideline
1.Consequence Management
2. Industrial Relation on Disciplinary Action (IR)
3.Employee Performance Enhancement (EPE)
Compensation Benefit & Reward
2 Collective Agreement (Non Exec)
Terms & Conditions (Exec)
Staff Incentive and Award
TMR&D Employee Referral Scheme
1. Cessation
2. Resignation
3. Exit Management
1.Functional & Behavioral Training
2. Knowledge Sharing
3.Library Management
4.Promotion & upgrading
5. TMR&D Innovation Career Path (Researcher)
6. Skim Ijazah Lanjutan (SIL)- e

6. E2E Procurement Value Chain
KEY MESSAGES
E2E Procurement Value Chain
Pre Sourcing
Sourcing
Post Sourcing
Pre-Sourcing
(TMR&D/QMS/QP/095)
1) Sourcing (TMR&D/QMS/QP/096)
2) Procurement Method through Direct Award (TMR&D/QMS/QP/094)
3) Procurement Method through Quotation (TMR&D/QMS/QP/093)
4) Contract Guide and Management (TMR&D/QMS/QP/098)
Post-Sourcing (TMR&D/QMS/QP/097)

7. E2E Finance Value Chain KEY MESSAGES Financial Planning Execution
Accounting
Financial Analysis
1) Financial Planning
2) Planning & Budgeting
3) Project Financial
Management
4) Execution Business
Plan
Execution
1) Financial Accounting
2) Payment
3) Credit Management
4) Billing
5) Asset Management
6) Petty Cash Claim
7) Advance Claim
8) Travelling Claim( TNT)
Financial Analysis
Management report
Variance reports
Cost analysis
Ad hoc reports

8. Quality Tools SEPIA Portal http://sepia.tm.my/
KEY MESSAGES
Quality Tools
SEPIA Portal
Login into SEPIA using GERM Username & Password
QMS
To refer related document,

9. Project Performance Measurement (CSI)
Customer Request and Ideas are analyzed and managed to establish project proposal
Project proposal is evaluated to determine whether to commit to developing the project
Project is
planned, executed, monitored and closed/terminated according to the process
Project Performance Measurement (CSI)
IP Commercialization

10. Process Terminology Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
KEY MESSAGES
Process Terminology
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6

11. SEPIA Linkage KEY MESSAGES
1) Level 1, 2 and 3 (Value Chain)
To view on document L4, user needs to click on PDF icon.
2) Level 4 (Process)
User click on Value Chain “ Customer Request or Ideation Management”
3) Level 5 (Process)
When user click on Visio icon for Managing Idea sub process, new popup window will be displayed.

12. Thank You

13. APPENDIX

14. PROCESS TERMINOLOGY TERM DEFINITION Operational Process
A sequence of operational activities required to produce and provide a specific service or product. It consists of :
Level 4 : Business Process Flow
Level 5 : Operational Process Flow
Level 6 : Detailed Process Flow
Business Process Flow (Level 4)
Derived from the component of Core Processes, it is a sequence of cross-functional activities required to produce and provide a specific service or product.
Operational Process Flow (Level 5)
A sequence of activities carried out by individuals or team within a functional group to produce and provide a specific service or product.
Detailed Process Flow (Level 6)
A sequence of detailed, step-by-step task and activities within specified functional area to produce and provide a specific service or product.
Business Rules
The definitions of the principles, processes, operations, constraints, and concerns of business which are used, in conjunction with data and interaction definitions.