1. Judy de Torok Improving the Customer Experience 1 SOUTHERN AREA PCC January 13, 2015

2.  Where we are  What we do  Who needs what when  Where do we go from here 2 AREAS OF FOCUS

3. 3  Exceeded holiday delivery projections  Strong package growth: 18% growth over last year: 524 million packages in December  Sunday package delivery – began in November  First Quarter Revenue remains above plan  Strong service THIS IS OUR SEASON! WHERE WE ARE…

4. 4 2015 ECONOMIC TRENDS  U.S. economy is still the best in the world  Our economy added:  353,000 jobs in November, 2014  252,000 jobs in December, 2014  Economists predict a strong 2015  Jobless rate plunged to 5.6 percent, its lowest since July 2008 FUTURE TRENDS

5. 5 FINANCIALLY  End of Fiscal Year 2014, USPS operating revenue was $67.8 billion  The integrated financial plan for 2015 is: $69.6 billion  This growth is attributed to 13.1% volume growth in shipping and packages  Standard Mail slight volume growth of 1.3%  The trend in First-Class Mail decline continues WHERE WE ARE…

6. 6 OPERATIONALLY  Since 2006, the USPS has cut 352 million work hours  The 2015 financial plan calls for another reduction of 5 million work hours  The challenge continues to increase in delivery points with declining mail volume  Organization success with right-sizing network, Postplan savings, use of non-career employees WHERE WE ARE…

7. 7 Proposed 2015 Promotion Calendar  First-Class Mail Earned Value Promotion (May 1 – July 31)  First-Class Mail Color Transpromo Promotion (June 1 - Nov 30)  Standard & First-Class Mail Emerging and Advanced Technology Promotion (May 1 - Oct 31)  Standard Mail Drive Mobile Engagement Promotion (July 1 – Dec 31) 2015 PROMOTIONS

8. 8  The 113 th Congress concluded January 2, 2015  Republicans have control of both House and Senat e  Postal reform advanced in the past Congress but was not acted upon  Congress reorganizing now…new Committee Chairpersons and members forthcoming LEGISLATIVE UPDATE POSTAL REFORM

9. CHIEF OPERATING OFFICER MEGAN BRENNAN 9 LEADERSHIP TRANSITION POSTMASTER GENERAL, CEO PATRICK R. DONAHOE

10. WHAT WE DO 10  Promote Value of the Mall

11. HOW WE COMMUNICATE 11

12. 12 NATIONAL POSTAL FORUM

13. 13 2014 NPF CUSTOMER FEEDBACK Why did you attend? What would you say is the most important reason for attending the Forum?

14. 14 CUSTOMER EDUCATION OFFERINGS WHY SHOULD YOU ATTEND NPF 2015? Workshop Tracks  Customize your Forum by choosing workshops that best fits you and your business  Marketing  Shipping (Domestic & International)  Mail Center Operations  Leadership Skills & Development  Specialized  Over 125 Educational Workshops

15. 15 KEY NPF PROGRAM ELEMENTS 2015 PROGRAM HIGHLIGHTS  Mail Certification: Executive Mail Center Manager (EMCM) & Mail Design Professional (MDP)  Opportunity to meet and network with mailing industry leaders, including USPS executives  National Area Focus Group meeting, PCC Opening Session, Technology Tuesday

16. 16 GROWING THE BUSINESS TOGETHER ALERTS  Watch for USPS mail certification program offerings  Registration is now open  Visit the NPF website frequently for continuous updates: http://npf.org/http://npf.org/

17. 17 Postmaster General’s Mailers Technical Advisory Committee  An association of associations  Representatives of mailing industry – not companies  Currently 53 Association members  One Association Executive and up to Three Association Representatives per Association  2015 Focus Areas – defined by PMG  First-Class Mail  Periodicals  Standard Mail  Package Services  Preparation and Entry  Visibility/Service Performance and Address Quality  Mail Piece Design and Product Development  Payment and Acceptance MTAC

18. 18 SOUTHERN AREA PCCs Alabama Mississippi Suncoast Gulf Atlantic South Florida Rio Grande Fort Worth Oklahoma Arkansas Dallas Louisiana Houston 29 Active PCCs 30 Total Awards in 2014  6 Leadership Awards  24 Premiere Awards

19. 19 PCC MISSION STATEMENT  Promote local cooperation and support of USPS initiatives  Foster a close working relationship between USPS and business mailers  Share information and exchange ideas about new and existing USPS products, services, programs, and procedures that affect business mailers  Help PCC member organizations grow professionally through focused educational programs

20. September 21 – 25, 2015 20 NATIONAL PCC WEEK

21. 21 PCC STRATEGIC PLAN  Outreach to Major Metro PCC Tours  Expand PCC Education Opportunities – Certification Initiatives (EMCM & MDP, Workshops-in-a-Box, Monthly Webinars)  Increase PCC Membership  Strengthen PCC / MTAC Partnership

22. 22 INSIGHTFUL PCC ACTIVITIES at NPF 2015  PCC Opening Session  PCC Workshops  PCC Peer-to-Peer Roundtables  PCC Booth …and much more

23. 23 GALLUP POLL Surprising Facts  November 2014 Gallup poll show USPS enjoys the most positive image of 13 high-profile government agencies  72 percent of Americans surveyed rated USPS as excellent or good  The highest marks came from the youngest customers WHERE DO WE GO FROM HERE

24. 24 MOBILE ACCESS  More than 2 million visitors have downloaded USPS app across all platforms  Over 40 million have visited our mobile site  We offer eCommerce features so you can buy stamps, create and print shipping labels, access to your USPS.com account or manage payments  Mobile site is m.usps.gov WHERE DO WE GO FROM HERE

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26. http://www.youtube.c om/watch?v=MOXQ o7nURs0 26