1. Utah’s Performance Elevated Government Governor’s Office of Planning and Budget Management Section June, 2007

2. Governor Huntsman’s Vision “Utah is committed to providing value to our citizens through consistently improving services we offer. We are continuing our focus on improving quality of life through many programs in education, economic development, and improving performance in government.“ Governor Jon M. Huntsman

3. Governor Huntsman Neil Ashdown Chief of Staff John Nixon GOPB Director Mike Mower State Planning Coordinator MgmtDEAPLPCO St & Loc Planning Reporting Relationship Budget

4. Performance Management Culture of Quality Governance Strategic Planning Collaboration and Training Enterprise Innovation Quarterly meetings with Governor and Senior Staff Short and Long term State and Agency Balanced Scorecards Public Measures (web) Employee Integration Quarterly meetings with Senior Staff Performance Management training through Certified Public Manager (CPM) program Cross-agency initiatives (health ins & children’s cabinet) Based on Cabinet- defined outcomes Facilitated through community of interest Culture of Quality Governance

5. Performance Management Internal management tool that focuses on key performance indicators Aligns agencies day-to-day operations with strategic vision Reported as part of monthly report to governor’s office Balanced Scorecard

6. Scorecard Stakeholders Agencies - Own the scorecards, based on key performance indicators and are used in making decisions Governor’s Office - Kept apprised of agencies operations and performance GOPB Legislature Legislative Fiscal Analysts Legislative Research State Auditor’s Office Goal: one common set of performance measures Analytical Framework

7. Performance Elevated Website Performance Management Performance measures relevant to public Gives agencies opportunity to tell their story Measures are annualized and formatted for historical trends Agencies describe why the measures are important and what they are doing about them Use information that is now being gatheredhttp://performance.utah.gov

8. Performance Elevated Website Example Performance Management

9. System to facilitate annual employee reviews Facilitates the integration and alignment of employees with the core business values of the organization Assists employees in recognizing the value of their contribution to the success of the organization Performance Management Employee Performance Integration

10. Collaboration and Training Agency Strategic Forums Sample Agenda TimeAgenda ItemResponsible 5 Min.WelcomeTani Downing 15 Min.Discussion of strategic direction Agency- Executive Team 15 Min.Current OperationsAgency 15 Min.Question and AnswerAll Quarterly forum with Senior Staff –John Nixon, Mike Mower, Tani Downing Forum for agencies to report and discuss program and operation performance in real time –Creates an open-line of communication Management Section will work with agencies to help prepare Starts in June, and will initially focus on: –strategic direction –current operations (scorecard)

11. Collaboration and Training Performance management training through Certified Public Manager (CPM) program Executive-level training –example: Ken Miller’s presentation at the recent Management Conference Training Opportunities

12. Enterprise Innovation Cross-agency business process collaboration, optimization, and improvement Facilitated through communities of interest Based on Cabinet-defined outcomes (developed through strategic planning)

13. Education K-16 Alliance teacher compensation Strategic Planning Cabinet Strategic Plan Economic Development Quality of Life Governance health insurance energy air quality health insurance low-cost housing performance management regulatory review strategic planning Key Objectives Priorities Plan of Action Ideas Perspectives for 18mo – 5yr – 20yr horizon

14. EDUCATION Public Education Higher Education Workforce Services Strategic Planning Cabinet Strategic Plan - Teams ECONOMIC DEVELOPMENT Agriculture Workforce Services Commerce Labor Commission Financial Institutions GOED UDOT GOVERNANCE Corrections Public Safety Admin Services CIO / DTS Board of Pardons DHRM Tax Commission National Guard Veteran’s Affairs QUALITY of LIFE Human Services Community & Culture Environmental Quality Transportation Natural Resources Health GOED

15. Summary Keep using and refining scorecards Refine agency strategic plans Select performance measures to be posted on “Performance Elevated” website Begin preparing for quarterly meetings with Governor and Senior Staff