1. 1 Pertemuan 25 Packaged Solution for E-Business Matakuliah: M0284/Teknologi & Infrastruktur E-Business Tahun: 2005 Versi: >

2. 2 Learning Objectives Use a coordination theory framework to specify the role of IT in e-business Explain the nature of enterprise resource planning systems Appreciate the role of ERP as the platform for e- business activities Understand inter-enterprise systems such as supply chain management (SCM) software Describe the functionality of customer relationship management (CRM)

3. 3 Overview A coordination theory framework Evolution of ERP systems Why ERP systems? Logic of ERP systems? Supply Chain Management software Customer Relationship Management

4. 4 A coordination theory framework Technology and goals have means and end relationship Technology platform consists of informational structure and decision-making structure Goals consists of efficiency and flexibility

5. 5 A coordination theory framework

6. 6 Informational Structure: E-Business Reach: stakeholders served Range: kind of services provided

7. 7 Goals of E-Business Software

8. 8 Software Solutions for E-Business

9. 9 Evolution of ERP Systems Material Requirement Planning (MRP) – Master production plan – Master shipment plan – Detailed production plan for each sub- assembly Material Requirement Planning II (MRP II) – Extend MRP into shop-floor planning and control – Extend MRP to multi-plant production

10. 10 Why ERP Systems? Different departments had different databases and applications The content and definition of data diverged in different systems No electronic connection between different systems Re-key data, more time, more errors, no integrated view of operations

11. 11 Why ERP Systems?

12. 12 Logic of ERP Systems A single database Standardized business processes that can share data Best-of-the-breed business processes in the industry

13. 13 Logic of ERP Systems

14. 14 Supply Chain Management Process Chain of a PC assembler