1. Distance Education SNA step 1

2. Team members Step 1 experts  Adrian Sia  Xavier Appé Step 2 experts  Anoop Georges  Salvador Gonzales Step 3 experts  Augustine Ani (Team leader)  Zijian Cao Step 4 experts  Smit Gupta  Joe Ondercin

3. Schedule One meeting every two weeks at 1PM on Saturday 09/15/01 1 st project meeting – step 1 discussion (completed) 09/20/01 client interview with Mel Rosso (completed) 09/22/01 2 nd project meeting – step 1 presentation dry run (completed) 09/25/01 client interview with Michael Carriger (completed) 09/26/01 Step 1 presentation 10/13/01 3 rd project meeting – step 2 discussion 10/27/01 4 th project meeting – step 2 presentation dry run 10/31/01 Step 2 presentation 11/10/01 5 th project meeting – step 3 presentation dry run 11/14/01 Step 3 presentation 11/24/01 6 th project meeting – step 4 and final report discussion 12/1/01 7 th project meeting – step 4 presentation dry run 12/5/01 Step 4 presentation 12/12/01 Project report submittal Note: additional client interview(s) may be conducted when deemed necessary.

4. Business mission To offer the same high quality MSE courses currently available to resident students, to distance education students

5. Network topology Ethernet 100Mb/s

6. Software components Admin serverProduct server Admin server Win NT 4.0 last Service pack Oracle 7.0 Product server Linux Apache, MySQL Imeet, IRCd as backup

7. Server functions Admin server Win NT Oracle Product server Linux Apache, MySQL Admin server Course Management Program management Billing Student information Product server Calendar Assignment Files Reading Forum

8. List of user Director, associate director Administrative staff Technical staff DE instructor Courseware specialist Content developer Students

9. Organisation Chart Video grapher Content Developer DE instructor

10. Role: Director Spearheads the Distance-Education (DE) initiative Evaluates new & relevant technologies to improve quality of course delivery & better interactivity reduce turn-around time for course content preparation

11. Role: Technical Support Maintains Admin and Products servers and its web services. Updates information at the Product Server (Student registration info, Coursewares). Tracks all emails that send to the course site and disseminate to respective parties.

12. Role: Administrative Staff Provides administrative support to students and Instructors. Maintains & updates student info, instructor info, billing info, course and program info at the Admin Server. Sends email to Tech support to update Product Server. Updates course grade manually outside DE ’s network (on external eGrade tool under HUB)

13. Role: Content Developer Works with DE instructor to develop course materials for DE. May also be the DE course instructor. Provides content to courseware developer.

14. Role: Courseware Developer Develops web products to support a DE course. Provides couseware to Technical support for loading into Product Server.

15. Role: DE Instructor Delivers the DE courses using the course materials (delivered to students in CDs). Provides interactive sessions through webchat during scheduled class. Communicates with students using email. Marks & grades assignment.

16. Role: Student Access to the DE site for : Downloading of assignments/materials Web-chating Submitting homework Communciates with instructors through Email, attend interactive classes using webchat. Contact HUB for course grade. 100 students at present.

17. Information Flow Student Admin Staff Technical Support Admin Server Product Server Admin DataBase Product DataBase Courseware Developer Content Developer 1 2 2 3 4 DE Instructor 5 1 1 2 2 3

18. Workflow: Registration Student 1,2Student 2 Product Server Fall Courses Course 1 Chat, Email Home Work Course 2 Chat, Email Home Work Course 3 Chat, Email Home Work Tech Support Admin Staff Admin Server Student info Instr info Billing -- OK Course/Program Student 1 Student 1, 2 Student 2 Update records email updates

19. Workflow: Course Creation Product Server Fall Courses Course 1 Chat, Email Home Work Course 2 Chat, Email Home Work Course 3 Chat, Email Home Work Courseware Developer Content Developer DE Instructor Technical Support

20. Workflow: Student Access Product Server Fall Courses Course 1 Student 1 Chat, Email Home Work Assignment download submit Student 1 Student 1, 2 Course 2 Student 2 Chat, Email Home Work Student 2 Course 3 Chat, Email Home Work Instr 1 Instr 2 Instr 3 CDs

21. Critical Assets Web-services Cousesite access (Product Server) webchat (Product Server) Emails (External – CMU Network) are needed on 24x7 basis as they are critical for the DE delivery.

22. Vendor Dependency Dependent on vendors for support on an adhoc basis without formal engagement procedures: Microsoft - NT Oracle - Database Dependent on CMU Computing Services for general services pertaining to the wider CMU network.

23. Security policy No elaborate security policy No online payment Priviledge of each user on the machines Product server : Admin server : - root : Technical staff - administrator : Technical staff - access from web : students - Oracle (read/write access) : administrative staff - Oracle (read access) : director, associate director

24. Security features No encryption of data transmission Student authetification done through clear text by Apache No copy protection on CD Default log information from Apache and Oracle (saved and reviewed every month) Login and Password of students sent by emails

25. Attack experience One virus experience on the admin server this month (Nimda) No other detected attacks

26. Future Product server may be replaced by BLACKBOARD or other better tools Provide Streaming capability Handle 500 students using same setup Product Server Fall Courses Student 1 Student 1, 2 Course 2 Chat, Email Home Work Student 2 Course 3 Chat, Email Home Work Course 1 Home Work Chat, Email