1. Ask the library Joining public and academic libraries in one virtual reference service

2. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Anna-Stina Axelsson Stockholm County Library Åsa Forsberg Library Head Office, Lund University Karl Isaksson Kungl. biblioteket/National Library of Sweden, Department of National Co-operation Anna Åkerberg Information and Interlibrary Loan Services, Malmö office

3. Lund University Libraries, Head Office / Ask the library / 2008-08-22 A national virtual reference service. Users can ask questions by chat and email.

4. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Background 1998 Swedish public libraries launch Ask the library in 1998 2003 Swedish academic libraries launch Librarian on duty 2007 Ask the library and Librarian on duty merge = Ask the library

5. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Ask the library - organisation Coordination group Members from the public library sector and from the university libraries Coordinate the staffing Promote the use Raise the quality of the service Provide training to participating librarians

6. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Activities Newsletters Training sessions Workshops Conferences Participation in Göteborg book fair Book project Marketing activities …

7. Lund University Libraries, Head Office / Ask the library / 2008-08-22 We give you an answer, or? A long process to achieve a common understanding in the coordination group

8. Lund University Libraries, Head Office / Ask the library / 2008-08-22

9. The history of the hair dryer Why doesn’t it rain in the Egyptian deserts? I need facts about islam Do you still have a headache when you’re asleep? Do you believe in God?

10. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Bridging the cultural gap? Between the librarians from the different sectors Building a common identity, with emphasis on dialogue and education Encouraging an ongoing discussion about the communication in a virtual reference service Using the technique to collaborate in a more efficient way Have the same opening hours

11. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Where are we heading? Users –One service, available where the user is on the users conditions –High quality answers –A pedagogical and reflective attitude –A resource in all phases of a lifelong learning Librarians –A forum for discussions and learning –A platform for collaboration –A concrete collaboration project in Sverigebiblioteket.se

12. Lund University Libraries, Head Office / Ask the library / 2008-08-22 Thank you!