1. 07-06-2005Thredbo 9 1 PUBLIC TRANSPORT PERFORMANCE, ORGANISATION AND MANAGEMENT DECISIONS Álvaro Costa / Teresa Stanislau

2. 07-06-2005Thredbo 9 2 Urban Public Transport System Organisation Modal Services (Lisbon, Porto, Budapest, Luxembourg, Nicosia, Tallinn,…) Authority and Operator (Amsterdam, Barcelona, Brussels, Lyon, Munich, Warsaw,…) Authority and Multiple Operators (Berlin, Dublin, London, Prague, Stockholm,…) Deregulation (Birmingham, Manchester)

3. 07-06-2005Thredbo 9 3 Management Decisions and Performance Management Decision Performance D1D2D3 Decision Making Models Usual Procedure

4. 07-06-2005Thredbo 9 4 Management Decisions and Performance Proposed Procedure Decision Making Models + Past Analysis Analysis of the impact of management decision in performance (DEA technique) Management Decision Performance D1D2 D3

5. 07-06-2005Thredbo 9 5 Case Study - STCP Porto Metropolitan Area Portugal Map in http://portugal.veraki.pt/; Porto Map in http://www.amp.pt/turismo.asp Councils14 Area (km 2 )1574.2 Inhabitants1551950

6. 07-06-2005Thredbo 9 6 Serviços de Transportes Colectivos (1946) Sociedade de Transportes Colectivos do Porto, S. A. (1994) Operates in 6 councils of Porto Metropolitan Area 81 bus lines + 2 tram lines 18 bus lines+ 2 tram lines integrated fare system (June 2005) Case Study - STCP STCP

7. 07-06-2005Thredbo 9 7 Case Study - STCP DEA - Efficiency/Effectiveness Matrix STCP – Public Service Maximize the outputs to be obtained from available resources DEA Time series Efficiency/Effectiveness Matrix Performance evaluation and resource allocation of public transport operator

8. 07-06-2005Thredbo 9 8 Case Study - STCP Inputs and Outputs Efficiency Effectiveness Input Staff (31 Dez.) Vehicles Output Vehicles.km Passengers Data in STCP’s Reports and Accounts since 1946

9. 07-06-2005Thredbo 9 9 Case Study - STCP Results

10. 07-06-2005Thredbo 9 10 Case Study - STCP Results

11. 07-06-2005Thredbo 9 11 Only major marks can be distinguished: - Council management (50’s) - Social benefits to workers (60’s) - Political Events (70’s) - Single Agent (80’s) - Operational Leasing (90’s) Case Study - STCP Results

12. 07-06-2005Thredbo 9 12 Data precision and availability conditioned the results. There are significant lags between management decisions and their effects It’s not possible to evaluate the effect of every management decisions, only major decisions can be spotted. Case Study - STCP First Conclusions

13. 07-06-2005Thredbo 9 13 Case Study - STCP DEA and Other Indicators Short Term Capital Effectiveness Labour Effectiveness Ratio DEA Effectiveness

14. 07-06-2005Thredbo 9 14 Case Study - STCP DEA and Other Indicators Capital Productivity Ratio Labour Productivity Ratio DEA Efficiency

15. 07-06-2005Thredbo 9 15 Case Study - STCP DEA and Other Indicators Production Effectiveness Another type of indicator which gives other type of information relating both outputs considered in this case study. Production resources efficiency or effectiveness can not be evaluated with this ratio. Gives us information about production effectiveness relating passengers served and Vkm produced. Relates demand and offer

16. 07-06-2005Thredbo 9 16 Conclusions Construction of an EEM can give a general view about the operator performance in terms of aggregate measures. Analyzing an operator’s EEM together with its management history is useful for identifying effects of certain decisions in terms of company performance. There’s a variable lag between a decision and its reflex on the performance.

17. 07-06-2005Thredbo 9 17 Conclusions Considering production resources efficiency it’s equivalent to analyse capital productivity ratio and labour productivity ratio together. Production resources effectiveness is equivalent to short term capital effectiveness together with labour effectiveness ratio. It can not be proved that using EEM to evaluate public transport operators performance is more trustful than using all performance indicators together, but it is easy to use and gives a fast view on general performance of the company.