1. Employee Satisfaction Survey Shaped by the past, creating the future Briefing Presentation for Staff

2. ∂ This presentation is designed to: 1.Provide background information on the employee satisfaction survey 2.Explain how to complete the survey 3.Describe how you will find out the results Introduction Slide 2

3. ∂ Background (1) Slide 3  The University is launching its first Employee Satisfaction Survey on 15 October 2007.  All staff have the opportunity to give their opinions on a range of issues to do with working at the University.  We want to get your views so that we can begin to make the University an even better place to work.

4. ∂ Background (2) Slide 4  The survey is being provided by an external company, Capita People Development.  Capita have worked with an internal project group to ensure the survey is relevant for Durham.  You will receive an e-mail or letter asking you to take part in the survey by completing a questionnaire.

5. ∂ Project Group Slide 5 Jack BoydDirector of HR (Project Sponsor) Claire McDonaldPolicy Support Officer (Project Manager) Joanne RaceDeputy Director of HR Liz DoddsAssistant Registrar Tom RedmanProfessor of HR Management Gerry FullerITS Helpdesk Supervisor Michael LaveryDeputy Director, Communications Alice HobsonOccupational Health Advisor Cheryl KershawHead of Surveys and Research (Capita Project Lead)

6. ∂ Benefits of the Survey Slide 6 The survey will enable the University to:  Obtain your views on a range of issues to do with working at the University  Identify priority areas of concern  Develop action plans to address concerns where possible  Make decisions based on actual data  Set a baseline so we can track progress in future years

7. ∂ Topics Covered Slide 7 The themes included are:  Pay and conditions  Work-Life Balance  Job satisfaction  Your role  Supervision  Physical environment …..amongst others.

8. ∂ Key Points about the Survey (1) Slide 8  The survey is confidential – Capita will receive the results directly, analyse them and report back.  No-one in the University will see your completed questionnaire.  The survey is anonymous- your responses cannot be traced back to you.  The results will not be broken down into groups of less than 10 people.

9. ∂ Key Points about the Survey (2) Slide 9  Results will be fed back to all staff via the web and a newsletter.  Action plans will be developed and communicated to staff– this is your chance to influence future decisions.  To make it meaningful, we must achieve a good response rate. This is where we need your help!

10. ∂ Completing the Questionnaire (1) Slide 10  Most people will complete the questionnaire online.  If you do not have internet access, you will receive a paper version.  It looks long but only takes around 20 minutes  The questions are mostly tick-box style  There is one free-text section where you can write comments in your own words, if you wish.

11. ∂ Completing the Questionnaire (2) Slide 11  The online version can be completed in multiple sessions by saving it and returning later.  The paper version can be sent directly to Capita in a pre-paid envelope which will be provided.  Large-print versions are available if required.  A free-phone helpline is available for questions, or if you would prefer to complete it by telephone: 0800 587 3115

12. ∂ Timescales Slide 12  Survey live dates: 15 October to 23 November.  You can complete the survey at any point during this 6 week period.  Communication of results: early 2008  Development and implementation of action plans: from Feb 2008

13. ∂ Conclusion Slide 13  Please take 20 minutes to complete the questionnaire  Each department and college has a nominated survey champion - contact them if you have any queries.  Further information is available at: www.durham.ac.uk/dialogue/staff.survey www.durham.ac.uk/dialogue/staff.survey  With your help we will obtain a good response, which will help to ensure the resulting actions address the issues that are important to you.