1. A+ Guide to Software, 4e Chapter 7 Supporting Windows 9x/Me

2. A+ Guide to Software, 4e Windows 9x/Me Architecture Encompasses a number of releases: –Windows 95, Windows 98, Windows Me Two components of the OS: shell and kernel Shell –Relates to the user and applications –User component: manages I/O –Graphic Devices Interface (GDI): supports graphics Kernel –Interacts with the hardware –Fulfills requests for service passed from the shell 2

3. A+ Guide to Software, 4e Virtual Machines Application programming interface (API) call –Used by application to access hardware or software Virtual machine (VM) –Set of resources made available through APIs –Analogy: virtual machines are like logical drives Virtual machines allocated by OS based on need –DOS program: provided with its own VM –Windows 16-bit application: shares VM and addresses –Windows 32-bit application: shares VM only General Protection Fault: caused by 16-bit programs 3

4. A+ Guide to Software, 4e Virtual Memory Virtual memory: hard drive space acting like memory Functions of Virtual Machine Manager (VMM) –Stores virtual memory in a file called a swap file –Moves 4KB pages into and out of physical RAM Disk thrashing: caused by excess memory paging Settings you can change in Virtual Memory dialog box –Minimum and maximum file size –The location of the swap file (Win386.swp) Swap files can be placed on a compressed drive 4

5. A+ Guide to Software, 4e Table 7-2 Minimum and recommended hardware requirements for Windows 9x/Me 5/31

6. A+ Guide to Software, 4e Installing Windows 9x/Me (continued) Choosing a file system –FAT16: 16-bit cluster entries allowing 65,535 clusters –FAT32: 28-bit cluster entries allowing more clusters –FAT32 drives are less likely to have slack Installing a Windows 9x/Me as a clean installation –Prepare your system first; e.g., verify boot sequence –Install Windows 98/Me from a bootable setup CD –If PC does not boot from CD, boot from a floppy disk Then insert the CD and enter D:\Setup.exe –When dialog box opens, follow onscreen instructions 6

7. A+ Guide to Software, 4e Installing Windows 9x/Me (continued) Installing Windows 9x/Me as an upgrade –Prepare for installation; e.g., create a rescue disk –Start the PC, loading the current operating system –Close all open applications –Insert CD in CD-ROM drive or floppy disk in floppy drive –Enter the command D:\Setup.exe in Run Dialog box –Follow the instructions on the setup screen Installation process from the setup screen forward –Four options: Typical, Portable, Compact, Customer –Installation logs: Setuplog.txt, Detlog.txt, Detcrash.log 7

8. A+ Guide to Software, 4e Installing Windows 9x/Me (continued) Downloading/installing updates for Windows 9x/Me –Updates include service packs or patches –Microsoft is no longer updating Windows 9x/Me –Find previous updates at windowsupdate.microsoft.com Use Windows Update on Start menu to access page Configuring Windows 9x/Me Startup with Msdos.sys –Msdos.sys is a hidden, read-only system file –Msdos.sys has parameters affecting how the OS boots –You must change Msdos.sys file attributes before use –Table 7-3 (partially reproduced): details file contents 8

9. A+ Guide to Software, 4e Installing and Managing Hardware with Windows 9x/Me Driver: interfaces application and OS with a device Ways to begin device driver installation process –Install device, power on PC, launch install wizard –Run installation program on setup disk or CD –Download driver from Internet, run setup file Scenario: view and change current video driver –Open the Control Panel and double-click Display –Go to Settings tab to view the installed display driver –To change driver, go to Avanced  Adapter  Change 9

10. A+ Guide to Software, 4e Installing and Managing Hardware with Windows 9x/Me (continued) Plug and Play (PnP) –Specifications simplifying the installation of hardware Criteria for use of PnP –The system BIOS must be PnP –All devices and expansion cards must be PnP-compliant –The OS must support PnP –A 32-bit device driver must be available DriveSpace utility –Used to compress FAT16 volumes in Windows 9x 10

11. A+ Guide to Software, 4e Figure 7-20 ScanDisk results 11/31

12. A+ Guide to Software, 4e Installing and Managing Software in Windows 9x/Me Preparing for the software installation –Check available resources –Protect the original software –Back up the registry and system configuration files Installing software –Open Control Panel –Double-click Add/Remove Programs –Insert software CD or disk in appropriate drive Alternatively, download software file from the Internet –Follow directions on setup screen 12

13. A+ Guide to Software, 4e Installing and Managing Software in Windows 9x/Me (continued) Troubleshooting software installations –Delete all files and folders under \Windows\Temp –Look for guidance in Readme.htm hypertext file Supporting DOS applications under Windows 9x/Me –Access the Properties feature of DOS program file –Select Program tab and then click Advanced tab Example: select Specify a new MS-DOS configuration –Changes are stored in program’s information file (PIF) 13

14. A+ Guide to Software, 4e Files Used to Customize the Startup Process Autoexec.bat and Config.sys –Contain settings for loading 16-bit drivers and TSRs –Supported for backwards compatibility with DOS Initialization files (those with.ini extension) –Custom settings used to load Windows 3.x programs –Supported for backwards compatibility with Windows 3.x You can edit text files with various tools; e.g., Sysedit Comment line: information ignored by application 14

15. A+ Guide to Software, 4e Figure 7-22 Sysedit can be used to edit Windows system files 15/31

16. A+ Guide to Software, 4e Table 7-4 Windows.ini files 16/31

17. A+ Guide to Software, 4e Figure 7-24 Windows 9x/Me core components and the loading process 17/31

18. A+ Guide to Software, 4e System Monitor Monitors how system resources are being used Items monitored –The file system –Memory –The kernel –Printer sharing services –Network performance data 18

19. A+ Guide to Software, 4e System Configuration Utility (Msconfig) Used to reduce startup to core components –Similar to Safe Mode How to access the System Configuration Utility –Enter Msconfig in the Run Dialog Box How to isolate a problem using Msconfig –Select Diagnostic startup, click OK and restart PC –Next, select Selective startup from the dialog box –Methodically add items until the problem reappears –Source of problem is related to the last added item A few alternatives: Registry Checker, CMOS setup 19

20. A+ Guide to Software, 4e Dr. Watson Used to troubleshoot problems running a program Information logged by Dr. Watson –Detailed system information –Errors –Programs that caused errors Using Dr. Watson –Start the utility –Reproduce the application error –Go to Diagnosis tab to view events –Cross-check information to support.microsoft.com 20

21. A+ Guide to Software, 4e The Windows 9x/Me Registry and Registry Checker Registry –Database of configuration information and settings –Takes over the essential functions of.ini files –16-bit applications cannot access the Registry Organization of the Registry –Hierarchical database appearing as an inverted tree –Six major keys appearing in the left pane –Values and value data appear in the right pane System.dat and User.dat –Files used to store the Windows 95/98 registry 21

22. A+ Guide to Software, 4e Table 7-7 Six major branches, or keys, of the Windows 9x/Me registry 22/31

23. A+ Guide to Software, 4e The Windows 9x/Me Registry and Registry Checker (continued) Ways to recover registry data in Windows 95 –OS replaces System.dat with backup System.da0 –OS enters Safe Mode and prompts recovery process –If backups are missing, restore registry from setup disk Ways to recover registry data in Windows 9x/Me –Recover using backups made by Registry Checker –Registry Checker types: Scanreg.exe, Scanregw.exe Modifying the registry –Automatically performed in most cases –Manually edit the registry using Regedit.exe 23

24. A+ Guide to Software, 4e Troubleshooting Windows 9x/Me Problems are categorized by phase of OS operation –Windows installation –Startup process –Normal Windows operations Troubleshooting techniques are tailored to problem 24

25. A+ Guide to Software, 4e Table 7-9 Some problems and solutions when installing Windows 9x/Me 25/31

26. A+ Guide to Software, 4e Table 7-9 Some problems and solutions when installing Windows 9x/Me (continued) 26/31

27. A+ Guide to Software, 4e Troubleshooting Windows 9x/Me Startup (continued) Press F8 during startup to open startup menu Windows 9x/Me startup menu options –1. Normal –2. Logged (\BOOTLOG.TXT) –3. Safe Mode –4. Safe Mode with network support –5. Step-by-step confirmation –6. Command prompt only (not in Windows Me) –7. Safe Mode command prompt only (not in Win Me) –8. Previous version of MS-DOS 27

28. A+ Guide to Software, 4e Troubleshooting Windows 9x/Me Startup (continued) A few tips for troubleshooting with the startup menu –Try a hard boot –If you have not already done so, try Safe Mode next –Look for errors using Step-by-Step confirmation –Use Logged option and examine Bootlog.txt Using the startup disk for troubleshooting –If the emergency disk is not available, make one –Check disk for viruses before inserting it into PC –Disk should have drivers needed to access CD drive 28

29. A+ Guide to Software, 4e Troubleshooting Problems After Windows 9x/Me Startup A few questions to ask the user –When did the problem start? –Did you move your computer system recently? –Has someone else been using your computer recently? Some general tips for troubleshooting hardware –Try rebooting the computer –Test the device with another application –Check Device Manager for errors reported on device –The driver might be corrupted or need updating –Try reseating an expansion card 29

30. A+ Guide to Software, 4e Troubleshooting Problems After Windows 9x/Me Startup (continued) Some tips for troubleshooting application problems –Address error messages appearing during program use –Try uninstalling and reinstalling the software Some tips for troubleshooting a shortcut icon –Decide if the icon on the desktop is actually a shortcut –Check name and location of target file for the shortcut Some tips for troubleshooting a slow system –Check for applications unnecessarily loaded at startup –Verify Windows is using optimum caching on hard drive 30

31. A+ Guide to Software, 4e Figure 7-37 Troubleshooter making a suggestion to resolve a hardware conflict 31/31