1. CN1176 Computer Support Kemtis Kunanuraksapong MSIS with Distinction MCT, MCTS, MCDST, MCP, A+

2. Agenda Chapter 11: Administering Windows 7 Exercise / Lab Quiz

3. Troubleshooting Procedure Establish the symptoms Identify the affected areas Establish what has changed Select the most probable cause Implement a solution Test the result Document the solution Ask the right Question!!!

4. Using Troubleshooting Tools Remote Assistance and Remote Desktop Windows RE — System Recovery Tools See Table 11-1

5. Using Remote Access Technologies Microsoft Management Console ▫Redirecting a snap-in/creating a remote console Remote Assistance Remote Desktop Windows Remote Management

6. Using Microsoft Management Console (MMC) Redirecting a Snap-In Creating a Remote Console

7. Using Remote Assistance Enables a person at one location to connect to a computer at another location, to view, chat with, or completely take control of the system: ▫Technical support ▫Troubleshooting ▫Training

8. Configure Remote Assistance To receive remote assistance: ▫Using Control Panel  Open the System and Security control panel and click Allow Remote Access  Select the Allow Remote Assistance connections to this computer checkbox ▫Using Group Policy  Use the GPO Editor console to access the computer’s Local Computer Policy settings  Comp Conf -> Admin Templates -> System -> Remote Assist  Enable the Solicited Remote Assistance policy

9. Creating an Invitation Client must issue an invitation and send it to an expert ▫Can be sent via email ▫Saved to a file and sent using alternate method

10. Securing Remote Assistance Protective features built in: ▫Invitations  Only the person that are invited ▫Interactive connectivity  User has to present to grant the remote assist ▫Client-side control  User can stop anytime ▫Remote control configuration ▫Firewalls

11. Remote Desktop Administrative feature enabling users to access computers from remote locations with no interaction required from the remote site Usually used for administrators to connect to servers that are not easily accessible Uses an implementation of Remote Desktop Services from Windows Server

12. Using the Remote Desktop Connection Client Used to connect to the remote computer

13. Using Windows Remote Management Execute programs from the command line on remote computers without having to open a Remote Desktop session: Winrm quickconfig Comp Conf\Policies\Admin Templates\ Win Comp\Win Remote Management (WinRM)

14. Using WinRS.exe Once Remote Management has been configured, you can execute commands on remote computers who have also been configured: winrs –r:computer [-u:user] [-p:password] command Comp Conf\Policies\Admin Templates\Win Comp\Windows Remote Shell container

15. PowerShell Remote Commands Requires the Windows Remote Management service to be configured and running on both computers: icm computer {command}

16. Understanding the Windows 7 Startup Process Power-on self–test (POST) phase Initial startup phase Windows Boot Manager phase – Reads BCD Windows Boot Loader phase Kernel loading phase Logon phase See table 11-2 for comparison between W7 and XP

17. Troubleshooting Startup Failures POST failures ▫Check BIOS document Initial startup failures ▫Incorrect BIOS Settings ▫Hardware faults ▫Missing startup files ▫Data corruption

18. Troubleshooting Startup Failures Driver and service failures ▫The appearance of the progress bar indicates that the kernel has loaded successfully. ▫Use Last Known Good Configuration or Safe Mode ▫Use Device Manager Logon failures ▫Hold shift key when logging on to prevent programs from loading

19. Using Recovery Tools Alternate boot options Startup and Recovery Dialog box System Configuration tool Boot logging Windows RE

20. Using Alternate Boot Options Press F8 after POST to get to the Advanced Boot Options menu: ▫Last Known Good Configuration ▫Safe Mode (with network or command prompt) Press the shift key while logging on and hold it until the icons appear on the desktop to suppress startup applications

21. Using Startup and Recovery Dialog Box Provides basic controls that enable you to configure the startup process by modifying the BCD registry file Start -> Control Panel -> System and Security -> System. Click Advanced System Settings. Click the Advanced tab, as shown in Figure 11-1

22. Using the System Configuration Tool Start -> Run -> type: msconfig General ▫To suppress specific parts of the startup process Boot ▫Controls BCD registry settings that enable you to select the operating system to install and configure a limited boot sequence Services ▫Enables you to select the services that will run during the startup sequence Startup ▫Enables you to select the startup applications that will run during the startup sequence Tools ▫To launch Windows 7 configuration and troubleshooting tools

23. Enable Boot Logging Gathers information about the most recent startup process and saves it to a text file for later examination To enable: ▫When the POST completes, press the F8 key repeatedly until the Advanced Boot Options menu appears. ▫Select Enable Boot Logging

24. Using Windows RE Allows you to bypass all of the drivers, applications, and services that can be the source of a startup problem To run: Boot with installation DVD, click Repair Your Computer when prompted

25. Using the System Recovery Tools Startup Repair ▫An automated troubleshooting tool that is capable of diagnosing and repairing a variety of problems that can prevent Windows 7 from starting, including BCD problems and missing startup files System Restore System Image Recovery ▫Enables you to perform a FULL restoration of your computer, using an image you previously created with the Backup and Restore control panel Windows Memory Diagnostic tool Command Prompt

26. Using BranchCache Enables networks with computers at remote locations to conserve bandwidth by storing frequently accessed files on local drives Two operational modes ▫Distributed cached  Each Windows 7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations ▫Host cached  Server 2008 R2 is required

27. Using BranchCache Enables networks with computers at remote locations to conserve bandwidth by storing frequently accessed files on local drives Two operational modes ▫Distributed cached  Each Windows 7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations ▫Host cached  Server 2008 R2 is required

28. Using Backup and Restore Wizard-based Creates backup of files and folders to a network share, DVD, CD, or other hard disk System Image Backup ▫Creates a backup of the entire drive using an image-based utility Restore files and folders that were previously backed up

29. Creating a System Image Backup Creates an image of an entire drive Saves the information to a virtual hard disk (VHD) on the backup device

30. Creating a System Repair Disk Enables you to access system recovery options if you do not have a Windows 7 installation disk or a recovery partition ▫Bootable disk ▫Contains recovery tools

31. Restoring Previous Versions Volume shadow copies ▫Duplicates of files that Windows creates as part of a restore point ▫System Protection feature is required ▫Restore one of the previous versions by opening its Properties dialog box (or that of its parent) and clicking the Previous Versions tab

32. Assignment Matching Multiple Choice Case Scenario 11-2