IBM WebSphere Portal Version 6

IBM WebSphere Portal Version 6
IBM WebSphere Portal Version 6.1 and Roadmap Phillip de Ridder - IBM Software Group Date: 06/05/08

IBM Switzerland IBM Switzerland Ltd is a corporation under Swiss law with a capital of 72 million CHF and is part of the IBM Corporation with Headquarter in Armonk/USA. General Manager in Switzerland is Daniel Rüthemann. Headquarters: Vulkanstrasse 106, P.O. Box, 8010 Zurich Phone: Fax: Internet: Established: 1927 No. of employees: 3‘450 Branch offices: Basel, Bern-Gümligen, Geneva, Lausanne, Lugano, Zurich IBM Software is divided into five brands: Information Management, Lotus, Rational, Tivoli and WebSphere IBM Software Group Switzerland Homepage WebSphere Portal Technical Sales Contact: Roger Hänggi Senior IT Specialist Basel Zurich Bern- Gümligen Geneva Lugano Lausanne

Content WebSphere Portal Overview WebSphere Portal 6.1 Beta Overview
Extended Web 2.0 Support Site Construction and Customization Enhancements Business Process Support Flexibility Developer Flexibility Extensions New Capabilities for Security Management Site Management Enhancements Search Flexibility Roadmap post WebSphere Portal V6.1 Q&A

named Market share Leader for Portal Market leader for
WebSphere Portal – The external view named Market share Leader for 5th Straight year Gartner Portal Market leader for 6th Straight Year Departmental Portal Tester Design / Web Development Staging Small Deployment Large scale Deployment User Server Cluster Administrator Production Site components Developer Production Authoring Site Authoring Single Server Integration Web Designer ReleaseBuilder User Context  Role-based  Contextual  Process Driven  Composite View Composite Applications

WebSphere Portal: the Front End of SOA
Portlets are the natural way for users interacting and understanding enterprise “Services”. Portlets are user facing business services. Order Inventory Order Inventory Portlet Order Inventory Service Service can be a single service or composite service.

Portal Accelerators Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges “I need my teams to work together more effectively and efficiently, while easily accessing relevant corporate applications” “I need to increase the value of my website by delivering real-time, personalized data based on user attributes” Collaboration “I need to deliver low touch or no touch processing of transactions – to customers, partners, or employees.” Industry Content “I need to track my organization's goals and performance against them to more effectively drive results” Self-Service Dashboard When choosing which Accelerators to first announce and deliver, we basically listened to our customers talk about some of the business challenges or pains they faced. Starting at the lower left hand corner at content, the challenge here is really how to seamlessly manage delivery of web site content, especially with respect to delivering personalized content based upon users’ attributes… for example, delivering a web promotion to a user based upon what he or she clicks.. Or being able to deliver dynamic content that varies based upon the user’s language or role. Another challenge customers face is in getting teams to work more effectively together, while easily accessing relevant corporate applications. Customers also asking for the ability to easily monitor and track where an organization's progress is related to business performance goals, and then to be able to take action should there be a gap in what was projected versus where they need to be. From a self-service perspective, customers want to deliver low touch or no touch processing of transactions, so that their customers, partners, and employees can access many of the capabilities they need via the portal. And finally, we have the enterprise suite, which is very much targeted towards an IT organization who is looking for one, centralized, horizontal platform for delivering intranets, extranets, and Internet applications. Learning Process “I need to deliver business processes to users in context with the information, applications, and data that they need to make decisions. “I need a cost effective way to deliver personalized, online training “just in time” within the context of my employees’ ongoing activities.” Enterprise Suite “I need a flexible IT platform where I can pick and choose those key accelerators needed for delivering my portal intranet, extranet, or internet site.”

WP 6.1Beta WebSphere Portal V6.1 Beta
Some of the material in this presentation is directional in nature and does not imply any product plan commitment on the part of IBM. Some of the ideas presented here may be delivered in future version of WebSphere Portal, but some will not. Things that are currently only shipping in Beta are tagged with this marker: WP 6.1Beta

WebSphere Portal Web 2.0 Features
Social Features Social Software with Lotus Connections Blogs and Wikis, and forums in Quickr User Contribution to portal sites through WCM Situational Development through the Portlet Palette, Drag and Drop page composition, Click-2-Action, Property Broker and Composite Application Templates Technical Features Support for AJAX Portlets Portlet Factory builder, RAD tooling, DOJO, Samples,… Exploits AJAX for context menus, search menu, and more Provides REST services* for browser side programming Client Side Aggregation* improves user experience Semantic tags* and Microformats* support Smart Markup Provides and consumes ATOM* Feeds *WP 6.1Beta 9

Client Side Aggregation
Turn your existing Portal Applications into “desktop like” applications Highly reactive and direct user interface Many actions possible without server roundtrips Avoids page reloads Improved performance and scalability Reduced server side processing Reduced bandwidth requirements Reduced client-side processing Improved cachability Browser-side Aggregation, Navigation and Customization Renders XML obtained from the server in the browser Implemented using AJAX, XML, Dojo, and JavaScript Accesses and manipulates Portal through REST* REST-accessible Markup Fragments Portlets or other Atom / RSS Feeds Gadgets WSRP Services In asiatischewn ländern gibt es bandbreiteb probleme. *REST is the acronym for „Representational State Transfer“ It is the architectural model on which the WWW is based “Most existing Portlets benefit directly from Web2.0 rendering model without any changes.” WP 6.1Beta

Live Text - Microformats
HTML Markup is enriched by tagging interesting areas in the Markup, these parts become like (life) objects a user can interact with. No programming needed, simply tag the markup (Microformats). Supports web content from all places: any content management system Application Portlets … Samples: Select a user name and.. see the user profile, or address,… Click on an order item and.. see current delivery state check customer Account details Technology: Semantics are wrapped in ordinary XHTML structures (class, rel) microformats.org (9 Open Standards, 11 Drafts) Designed for humans first and machines second … <span class=“OrderItem“> </span> … <span class=“locality“> Stuttgart </span> WP 6.1Beta

WebAppIntegrator Solution for integration of external web applications with Portal Server. Allows external web applications to display and make use of Portal navigation artifacts. User clicked on “Doorway on Jester” tab and was sent to Doorway web app on server Jester. the HTML <script> tag executed and “injected” markup for Portal navigation, Launch menu, and page breadcrumbs into Doorway web app. Note that the page tab labeled “Doorway on Jester” is correctly selected as the current page. Clicking on any Portal specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL. Portal Catalog

composite applications
WebSphere Portal Produce and Consume Clients Services Connections HTML/PHP Documents Feeds Google Gadgets Remote Portlets REST Services Web role-based composite applications in context process- driven IBM WebSphere Portal Portlets Mobile Devices Web Content Mgmt Expeditor REST Web Services Security-Rich Composite application or view, that assembles and delivers services in the form of portlets in the context of a business process Critical enabler: Openness Standards based access to integration and innovation

Give power without losing control
Theme Customizer - Easily change the look of a portal page - no HTML, JavaScript or XML coding required! Change the banner: logo, color, typography, border, background Change the typography: default size, color and style, headline size, color, etc. Change the navigation: orientation, tab colors, tab text Change the colors: page color or background, highlight color Change the buttons: text, color, selected and unselected states Show and hide footers, gutters, links, breadcrumbs, etc. WP 6.1Beta

Friendly URLs - Example
Site Structure: Home MyPlaces Getting Started Info root Create and Manage Contakt Administration WIKI Carsten By clicking on MyPlaces (link in the navigation), the URL in the browser would be: By adding /Info in the browser address bar the URL in browser would be: By clicking links/actions in the portlets, the URL in the browser is readable up until the rich URL part, and could be e.g.: WP 6.1Beta

Unleash the power of your web design teams
HTML Page Support Simplify creation of portal pages Use HTML design tools and publish to WebSphere Portal Enable your designers to create smart HTML pages using live text in WebSphere Portal publish HTML Design tool Portal Navigation Unleash the power of your web design teams Portlets WebSphere Portal WP 6.1Beta

Render HTML Pages within WebSphere Portal
Create HTML pages in your preferred tool and upload them into Portal... ...optionally use Portal Navigation, Portlets, and more on your HTML Pages. Portal Banner Left hand Navigation HTML page defines <HTML> tag. HTML page does not define <HTML> tag. full HTML Page embedded HTML Page Use of the <HTML> tag within the HTML pages defines the rendering mode. Technical Capabilities: Any HTML page can be imported into Portal HTML pages (full page /embedded page) can be used side-by-side with “portal layout pages“ Different modes of rendering can be specified (Server Side, AJAX or iFrames) Support for multiple language or markup versions of the page Include any web resources (images, java script files, style-sheets) used by the page. WP 6.1Beta

Defining a Portal Page using HTML
Import your packaged HTML Page and select the HTML page to be rendered by WebSphere Portal. 1 3 2 WP 6.1Beta

Workflow Driven Composite Business Services
Service composition and access can be driven through a business process or workflow Customer Contact Order Detail Customer Account Detail Business Process Management The user context for the composite application is derived from the business process for the user to take action without further searching.

WP 6.1 ..asks for a customer trip using the My-Process Portlet…
Juergen ..asks for a customer trip using the My-Process Portlet… .. he fills out the details and submits his request for approval. WP 6.1 ** Some of the ideas presented here may be delivered in future version of WebSphere Portal, but some will not.

WP 6.1 ..checks her tasks in her Task List… ….and decides to work on
Jane ..checks her tasks in her Task List… ….and decides to work on Juergen’s approval request… .. she approves the request and completes her task using the generic task processing portlet. WP 6.1 ** Some of the ideas presented here may be delivered in future version of WebSphere Portal, but some will not.

Extended Business Process Support for WebSphere Portal
Default Task Pages, access any tasks deployed to WebSphere Process Server New My Tasks Portlet More flexible views and sorting of tasks (Task Filters) Hint: In the SOA Solution Catalog, you can find a Task List Portlet created in Portlet Factory that you can use as a jumpstart if you need your own Portlet. Access to all human tasks defined in WID: Exploit „task client“ information contained in the task description to allow dispatching to a default task page rendering the human task Portal provides a default task page…. Task List dispatches to default task page if no specific page is specified. This page contains a generic Portlet capable of rendering the task (build on BPC explorer JSF views). Dedicated task pages can be defined for selected tasks. Business Benefits: Human tasks can be visualized on portal very easily. Can focus on the key tasks and still support all. Default task page can be modified in a central place to allow for consistent extensions. Full flexibility with dedicated task pages. WP 6.1 ** Some of the ideas presented here may be delivered in future version of WebSphere Portal, but some will not.

Support for Portlet Standards 2.0 !
Portlets automatically render in context Portlets automatically pick up current context when added to the page. e.g. city when the weather Portlet is added. Context is propagated to all pages. No wiring needed Remote Portlets participate in Context Easily consume Partner Services (WSRP 2.0) e.g. weather service Portlets share context and events. Without locally deploying any partner Portlets Optionally use multiple JVMs for running your Portal Isolate “untrusted” Portlets from Portal Execute Portlets in their own JVM Enhanced scalability for “heavy” Portlets Portal and JSR 286 / WSRP 2.0 New public render parameters Portlets share render parameter Improved page caching Enhanced event delivery Connect JSR168+PB and JSR286 Portlets Connect local (WSRP) and remote Portlets Connect different event types

Portlet Standard Update
: JSR 286 – Java™ Portlet Specification V2.0 IBM is leading this JSR, all major Java technology portal (commercial and open source) vendors represented in the EG Reference implementation will be provided at Apache Pluto 2.0 TCK will be available for free (Will extend the JSR 168 TCK) Approved: March 04th 2008 (WebSite complete April 9th) Web Services for Remote Portlets (WSRP) V2.0 Standard protocol for accessing portlets as web service Defined at OASIS, chaired by IBM Approved: March 31st 2008 Common goals Enable coordination between portlets and allow building composite applications based on portlet components (events and render context (e.g. public render parameters) ) Allow for a better user experience using AJAX patterns, Serving resources WebSphere Portal seamlessly integrates JSR168, JSR286 and WSRP2.0 Portlets. : WebSphere Portal 6.1 Beta already supports JSR286 and WSRP 2.0.

New APIs and SPIs - WebSphere Portal 6.1 Beta
Click to Action for every Portlet (API) Enable the Click-to-Action paradigm for standards portlets (using Semantic Tags), Integrated with server side eventing Portal Write Model (Java SPI and REST Service) Create your own administration portlets (supports: Content-, Navigation-, Layout- and Portlet-Model, Unique names) Client-side JavaScript library (API) Convenience JavaScript APIs simplifying portlet development (e.g. support authentication proxies) Step-up Authentication (SPI) Define your own authentication levels (beyond what Portal 6.1 provides OOB), check for the rememberMe cookie Login/logout/session validation Filters Plug into the login/logout/session validation flow of portal Property broker (SPI) Write your own wiring portlet Extend current portlet and portal models to support JSR 286 (SPI) All APIs/SPIs available to JSR286 Portlets Sitemanagment command (SPI) Write your own Sitemanagement application Encoding and decoding of friendly URLs (SPI) Create friendly URLs and decode friendly URLs, Integrates into the resource addressability framework Resource Addressability Data Source API (SPI) Serve your resource addressable data via the default content handler servlet LocalizedContext (API) Allows you to get the preferred locales and titles / descriptions of Localized resources WP 6.1Beta

AJAX Proxy AJAX proxy: Central security component to manage access to other domains Domain A AJAX Proxy Browser HTTP GET Domain A Server Trusted sites HTML Page Domain B HTTP GET Domain B AJAX Portlet Server Using a proxy to intercept those calls and retrieve the content from the remote side is often the more appropriate solution. This also allows for caching of these resources in a central server Today's browsers restrict the functionality of asynchronous requests to the same domain because of security reasons. Example: Your portlet is served from but your AJAX application tries to load a feed from cnn.com. This would be blocked from the browser WP 6.1Beta

C2A for Standard Portlets – Live Text
HTML Markup is enriched by tagging interesting areas in the Markup, these parts become like (life) objects a user can interact with. An Order Summary Portlet lists a set of active orders for the current month. (Each Order Id is represented as a “live object”) The user clicks on the icon next to an Order Id. A menu appears with a header that displays information about the item ordered and a photo of it. Below the header are menu items which represent actions on the Order Id. The list of menu actions depend on which target Portlets are on the same page. The user clicks on a menu item to execute an action. Another Portlet on the page updates to display the result of that action. WP 6.1Beta

Flexibility and Choice provided by Standards
Components can be built with a variety of tools, and skills, and independent from assembly. 3270 and iSeries screens via HATS Workplace Dashboard Framework role-based composite applications process driven in context services Feeds/Atom Portlet Catalog Gadgets and iWidgets E-form built with Forms Designer Component built with Portlet Factory JSR 286 WSRP v2.0 JSR 168 WSRP v1.0 Notes applications built with Domino Designer Visual Studio Developed Apps with Mainsoft (IBM Business Partner) Portlet component built with Rational RAD WSRP Producer

Security Enhancements - WebSphere Portal 6.1 Beta
Greatly improved Security Configuration Less steps involved in frequent tasks like switching to LDAP (no disable/enable security required anymore) Easier to use SSL and Key Management Predefined Security profiles for WSRP Easy to Setup and Use Federated User Repositories SPNEGO support (Windows® Desktop SSO) Automatically authenticate the user if logged into his desktop Remember Me Cookie Support User can select the website to remember them for delivering personalized content without login Also provides step-up Authentication Framework for customer authentication levels

User Repository Configuration

WP 6.1Beta Remember me The site recognizes me without login…
Access to sensitive service or operation,... …requires user authentication… … before access is provided. Customer identification with your Website can increase customer loyalty. WP 6.1Beta

StepUp and RememberMe Administration
Define Authentication Levels on Portlets and Pages via…. Portal Permission Portlet(s) your auth level appears here ... your auth level appears here ... XMLAccess WP 6.1Beta

Install, Migration, Maintenance Improvements
Make it easier to get to WebSphere Portal 6.1 and stay current. Install Faster OOB Install compared to previous releases (under 1 hour on most of platforms.) Multiple packaging options (Content, Server) Multiple installation options (Empty, Admin, Full) Improved OOB configuration defaults, OOB automation of common tune up steps Clustering automation to simplify building clusters. Portal filesystem assets will be split between read-only and read-write (Profiles) Clearer doc on out of box install, targeted to platform and db 64 bit Support Migration Migrating from any previous release to 6.1 will see the following improvements: Simplified procedure (Improved automation for customizations and security) Automatic redeployment of customer apps Automatic migration of WAS settings. Improved documentation In addition, customers migrating from v6.0 will see these additional enhancements Near zero downtime migration (Re-use of DBs in place) Maintenance FixCentral as a single consolidate place for fix downloads and prereq verificaiton “two click” full stack upgrade ("1 click" for stack underneath portal and then "1 click" for portal) SystemApps make upgrade substantially faster for the core service components No need to repackage wps.ear to keep Theme and Skin customizations complete upgrade automation Install Faster OOB Install compared to previous releases – under 1 hour install on most of platforms. Multiple packaging options Content, Server Multiple installation options Admin, Full Improved OOB configuration defaults OOB automation of common tune up steps Re-use of clustering automation from Quickr to simplify building clusters. Portal filesystem assets will be aligned as read-only under the Portal root and read-write under the profile. Following WAS model Enable easier Portal farming Clearer doc on out of box install, targeted to platform and db Migration All customers migrating from a previous release to 6.1 will see the following improvements: Improved documentation Simplified procedure Improved automation for customizations and security. Automatic redeployment of customer apps Automatic migration of WAS settings. In addition, customers migrating from v6.0 will see these additional enhancements Near zero downtime migration Re-use of DBs in place Maintenace “two click” full stack upgrade "1 click" for stack underneath portal and then "1 click" for portal usage of SystemApps will make upgrade substantially faster for the core service components binary replacement vs re-deployment separation of themes and skins from wps.ear customers won't have to repackage wps.ear to keep their customizations complete upgrade automation no manual steps should be left behind in the documentation FixCentral as a single consolidate place for fix downloads and prereq verificaiton WP 6.1Beta

New Site Management capability
Enables fast and flexible staging-to-production operations, with rollback options Designers / Web Developers Production Authoring Site Authoring Staging Production Site Managing production sites is based on a business process WP 6.1Beta

Resource Manager Portlet
WP 6.1Beta

Create new Portal Sites with New Site Wizard
Quickly create new Virtual Portals with Portal Sites and customize to suite your needs. The New Site Wizard combines several administrative actions into a single portlet: User enrollment Virtual Portal creation Portal content import Portal Catalog

Portlet Resource Monitoring
See how your Portal Site and Portlets get used and perform while you build your site. Configure Portlet Request Metrics and PMI metrics in the WAS administration console (ISC). By default all Portlet Monitoring is disabled, use “custom” mode. WP 6.1Beta

Single Server – All Portlets are executed locally
Workload Distribution / Isolation – Remote Portlets Portal Users Remote WSRP 2.0 Portlets participate in Context Optionally use multiple JVMs for running your Portal Isolate “untrusted” Portlets from Portal Execute Portlets in their own JVM Enhanced scalability for “heavy” Portlets WSRP Portlet Container Portal Server 2 (Portlet Server) Portlet Container WSRP 1.0 App Server 1 (Portlet Server) WSRP Portlet Container Portal Server 1 (User Access)

WP 6.1Beta Theme Deployment
Easily package, version and deploy our Themes/Skins to your Portal Site. Admin deploys new artifacts using the WS Admin Console. Admin updates existing artifacts using the WS Admin Console. Admin discovers and configures artifacts in Portal (e.g. permissions, defaults, etc.) WP 6.1Beta

Content WebSphere Portal Overview Portal Principle
WebSphere Portal 6.1 Beta Overview Extended Web 2.0 Support Site Construction and Customization Enhancements Business Process Support Flexibility Developer Flexibility Extensions New Capabilities for Security Management Site Management Enhancements Search Flexibility Roadmap post WebSphere Portal V6.1 Q&A

Extend Search to more Search Services
Add your favorite search services to the WebSphere Portal Search Center. Integrate internal (e.g. experts, bookmarks) and external search services. Dingering Search Dingdong Search External Search Results portlet 2nd copy: External Search Results portlet Portlet configuration: add .. WP 6.1Beta

Enhancements to the Search Center
‘Personalize’

Search Center now a set of search components …
.. like for example: ‘Suggested Links’ portlet The right way to promote webpages – better than “playing’ with term-weights and the like

Content WebSphere Portal Overview Portal Principle
WebSphere Portal 6.1 Beta Overview Extended Web 2.0 Support Site Construction and Customization Enhancements Business Process Support Flexibility Developer Flexibility Extensions New Capabilities for Security Management Site Management Enhancements Search Flexibility Roadmap post WebSphere Portal V6.1 Q&A

Architecture Overview WebSphere Portal V6.1Beta
Desktop and mobile Browsers, Mashups and offline Clients Widgets AUTHENTICATION Feed Provider Portlet Container and Services J2EE JSR286 Portlet API JCA JMS Page Aggregation Themes and skins Dynamic UI Manager Content access Web clipper Portlet Preference Web Services JDBC Search Admin Collab- oration EJB Servlet Page Handler Rules AJAX Proxy Single Sign-on Site Admin Security Caching Credential Vault Portal Model Policy WSRP WSRP Remote portlet consumer AUTHORIZATION Template Composition Application Runtime Component Handler XML Access Portal Script REST / APP Enterprise Data, Applications, Internet Content Process Server Remote portlet producer User profile Database Portal Database(s) LDAP Directorie(s) WP 6.1Beta

WebSphere Portal Roadmap
WebSphere Portal Server 7.0 (3Q2009) Software as a Service WCM Enhancements XD Problem Determination Site Management Portal 6.1.1?? (Q ) WCM Enhancements Site analytics Impersonation Dynamic title Problem Determination Better Palette content Quickr requirements WAS 7.0 Toleration WebSphere Portal Server 6.1 (June 2008) WAS 6.1 Exploitation + Preparation for WAS 7.0 Web 2.0 Family of enhancements Site Management Theme Customizer Standards Support (JSR286 & WSRP20) Improved alignment with WAS install/operations Improved install time and simplicity Performance/Resource Consumption improvements z/OS Support Portlet Factory 6.1 (June 2008) Visual Page Editing, Debugging, Accessibility Additional Integrations Designer on Linux WebSphere Portal Catalog (Mid 2008) Mashup Maker Integration Package Feedreader Portlet Consolidation PDM Migration support My Places and Quickr Feed portlets WebSphere Portal Catalog (Late 2008) WSRP 2.0 Producer for WAS 7.0 * Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way.

Questions & Answers Collaboration Industry Content Dashboard
Self-Service Process Learning Enterprise Suite Questions & Answers

Additional Information and Resources – General Portal
Websphere Portal and Workplace Catalog: Webspere Portal Product Information: WebSphere Portal Information Center documentation Portal Accelerators:

Additional Information and Resources - Developers
WebSphere Portal V6.1 Beta Websphere Portal Business Solutions Catalog: Webspere Portal Product Information: WebSphere Portal Information Center Documentation: JSR 286 information Specification: Reference Implementation: WSRP V2.0 WAS 6.1 WSRP producer Resource Addressability Framework

© IBM Corporation 2008. All Rights Reserved.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. The following are trademarks of the International Business Machines Corporation in the United States and/or other countries. For a complete list of IBM trademarks, see AIX, CICS, CICSPlex, DB2, DB2 Universal Database, i5/OS, IBM, the IBM logo, IMS, iSeries, Lotus, OMEGAMON, OS/390, Parallel Sysplex, pureXML, Rational, RCAF, Redbooks, Sametime, Smart SOA, System i, System i5, System z , Tivoli, WebSphere, and z/OS. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.

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