1. The Process of Management selected comments by W. Edward Deming

2. The Process of Management Variation is an inherent part of any process.

3. The Process of Management Workers work within a system over which they have little control. It is the system that primarily determines their performance.

4. The Process of Management Only management can change the system

5. The Process of Management Some workers will always be above average

6. The Process of Management Some workers will always be below average

7. The Process of Management The work standard set by management may have no relationship to the capability of the system.

8. The Process of Management common causes Chance or common causes are numerous small causes of variability that are inherent to a system or process and operate randomly or by chance.

9. The Process of Management statistical A state of statistical control exists if only common causes of variability are operating on a system.

10. The Process of Management special causes Assignable or special causes of variability usually have relatively large effects on the process and its output and occur occasionally or sporadically.

11. The Process of Management special causes Assignable or special causes of variability can be recognized and assigned or attributed to specific special circumstances or factors.

12. The Process of Management special causes statistical Whenever special causes are present, the process is said to be out of statistical control.

13. The Process of Management common causesspecial causes Any attempt to make adjustments and treat common causes as special causes will tend to increase overall variability the result...

14. The Process of Management over- adjustment, or, with the process.

15. The Process of Management The differences between workers merely represent common cause variation inherent in a stable system.

16. The Process of Management “ Innovation, the foundation of the future, can not thrive unless the top management has declared unshakable commitment to quality and productivity.” E. W.Deming

17. The Process of Management