1. EAGA Roundtable Event 20 July 2011 Cathie Sales Bristol Debt Advice Centre

2. Energy Advice Project – geographic reach and services Face-to-face advice Telephone advice Home visits Frontline worker sessions Coffee mornings and open access sessions

3. Issues raised in this study Debt Payment arrangements Switching supplier

4. Issues raised in this study Debt Consistency of advice Payment arrangements Affordable payment arrangements Switching supplier Gains? Access Accuracy of information Cost to clients

5. Client needs Mr A Owner occupier Health problems Broken boiler Heat or eat decision Mrs B Private rental Family with young children Inappropriate payment arrangement set up Never been in debt before

6. Client needs Mrs C Housing association property Family with young children Profound and enduring healthcare needs High energy usage due to health Debt and threat of disconnection despite health

7. Thank you