1. Email, Intranet or Voicemail Kathleen M. Lampi May 19, 2003

2. Background Insurance Sales Manager Team Virtual team 40 team members Located in 23 states Provide coaching and training to bankers who offer insurance

3. Current Situation Intranet was introduced in July 2002 National Sales Manager Perceptions Email - once a week Voicemail - daily Intranet - 2 to 3 times a month Technology Manager believes all communication should be on the intranet

4. Research Question Do the communication channel preferences of a virtual work team vary by message content?

5. Research Objectives Determine: Current usage of email, voicemail and intranet Ranked preferences on how team members would like to receive information

6. Written Survey Conference call introduction Distributed and collected at national sales conference 100% response rate

7. Email Usage How frequently do you access your work email account? 85% access at least once a day

8. Voicemail Usage How frequently do you access your work voicemail account? 95% access at least once a day

9. Intranet Usage How frequently do you access the Wells Fargo Insurance Intranet? 80% access 2 to 3 times a week

10. Product Information Wells Fargo Insurance is introducing a new fixed annuity product. 93% rank email as first preference 63% rank intranet as second preference 64% rank voicemail as third preference

11. Organizational Change Wells Fargo Insurance is announcing changes in reporting structures and you have a new manager. 60% rank voicemail as first preference 62% rank email as second preference 86% rank intranet as third preference

12. Recognition You’ve been nominated for Service Excellence. 63% rank voicemail as first preference 62% rank email as second preference 86% rank intranet as third preference

13. Conclusions Usage Daily email and voicemail access Weekly intranet access First Preferences Product information – email Organizational change – voicemail Recognition – voicemail

14. Literature Review Email first preference of virtual work teams New technology doesn’t replace “old” technology

15. Research Question Do the communication channel preferences of a virtual work team vary by message content? YES

16. Questions