3. Accommodation Industry ( Industri Akomodasi) Week 4 Matakuliah: V0162 - Pengantar Industri Hospitality dan Pariwisata Tahun: 2008

4. Bina Nusantara HO@0808 Subject Engineering system in a hotel (Sistem engineering hotel) Hotel organization structure (Struktur organisasi hotel) – A small limited service hotel – A full-service hotel – medium size – A full-service hotel - large Sources of revenues and Departmental Income (Sumber pemasukan hotel dan pemasukan dari departemen- departemen di hotel)

5. Bina Nusantara HO@0808 Accommodation Industry Week 4 Objectives: On completion of this lesson, the students will be able to explain the engineering system in a hotel, identify hotel organization structure and sources of revenues and departmental Income

6. Bina Nusantara HO@0808 Engineering Systems Week 4  Heating  Air conditioning  Ventilation  Electrical  Water  Transportation  Waste  Fire safety  Energy control  Communications

7. Bina Nusantara HO@0808 Heating Week 4 Lodging facilities have heating systems to raise the temperature of air and water in the building, thus provide warm rooms and hot water Common energy resources: oil, gas, electricity, steam, coal, solar energy

8. Bina Nusantara HO@0808 AIR CONDITIONING CentralizedDecentralized A central system services a number of guest rooms and other facilities, treating the air in one large unit and distributing the treated air through ducts Relies an individual units in each room or part of the facility to treat the air

9. Bina Nusantara HO@0808 Ventilation Week 4 Ventilation systems provide fresh or recirculated air and control the volume of air Some ventilation systems filter the air to remove dust and other particles as well as cigarette smoke and cooking odors

10. Bina Nusantara HO@0808 Electrical Week 4 To provide for the availability of electrical power Electricity is used for three primary purposes in lodging facilities: Lighting, Heating and Operating specific equipment requiring electric power

11. Bina Nusantara HO@0808 Water Week 4 A water system consists of those parts of the plumbing system that provide fresh water to various parts of lodging establishment including guest rooms, F&B facilities, laundry facilities and public bathrooms

12. Bina Nusantara HO@0808 Transportation Week 4 Consists of those facilities used to move guests, employees, equipment and supplies from one level of the building to another E.g. elevators, escalators, dumbwaiter

13. Bina Nusantara HO@0808 Waste Week 4 The waste system is designed to facilitate the removal of solid and liquid wastes produced in the property

14. Bina Nusantara HO@0808 Fire Safety Week 4 Designed to detect, contain or extinguish fires and to alert both guests and employees to the danger

15. Bina Nusantara HO@0808 Energy Control Week 4 Designed to manage the use of energy in the building efficiently, minimizing its use and consequent cost E.g. Time clock: to turn on and off the flow of electricity to such devices as exterior lights, lighted signs, etc.

16. Bina Nusantara HO@0808 Hotel Organization Week 4 The objective of a lodging establishment is to produce a profit. To meet this goal, the owner or operator must have a strong workforce and develop and stylize an organization structure that fits the establishment’s goals

17. Bina Nusantara HO@0808 A Small Limited Service Lodging Property (100 Rooms) Week 4 Corporate Owner General Manager Front Office Manager –Desk Clerk –Night Auditor Maintenance Manager Housekeeper –Room Attendants –Housemen

18. Bina Nusantara HO@0808 Full Service – Medium Size (200 Rooms) Week 4 General Manager Assistant General Manager Front Office Manager –Desk Clerk –Night Auditor –Pool Manager Restaurant Manager –Service: Headwaiter, Waiters, Buspersons –Production: Cook, Pantry Attendant, Dishwasher Maintenance Manager Controller Housekeeper –Room Attendants –Housepersons

19. Bina Nusantara HO@0808 Large, Full Service Hotel (500 Rooms) Week 4 Corporate Owner General Manager –Executive Secretary Rooms Division Manager –Front Office Manager Reservation Manager Concierge Bell Captain: Bellhop, Door Attendant Desk Clerks Switchboard Operator Night Auditor –Executive Housekeeper Guest room supervisor: Room Attendants, House persons Laundry supervisor: Attendants + Assistants

20. Bina Nusantara HO@0808 Large, Full Service Hotel (500 Rooms) Week 4 Food and Beverage Manager –Dining room supervisor (several outlets) Headwaiters: –Cashiers –Waiters –Bus persons –Room service staff Executive Chef –Sous Chef: Gardemanger + Assistants Pantry + Assistants Assistant cooks + Helpers Sanitation supervisor + crew Banquet Manager –Head waiter: Waiters, Setup staff, Bar staff Steward

21. Bina Nusantara HO@0808 Large, Full Service Hotel (500 Rooms) Week 4 Food and Beverage Manager –Bar Manager (Several Bars) Bartenders –Bar attendants Sports and Recreation Director –Sport Supervisor Life guests Other staff –Recreation Supervisor Staff –Security Director Guards –Stores Manager Staff

22. Bina Nusantara HO@0808 Large, Full Service Hotel (500 Rooms) Week 4 Marketing Director –Corporate Sales Manager –Conference Sales Manager –Banquet Sales Manager –Advertising Manager –Public Relations Manager Human Resources Manager –Safety Manager –Recruitment Manager –Training Manager –Administration Assistant

23. Bina Nusantara HO@0808 Large, Full Service Hotel (500 Rooms) Week 4 Controller –Budget Controller –Credit Manager –Chief Accountant F&B Controller Payroll Manager Bookkeepers Inventory Controller Purchasing Manager: Buyers, Shipping and Receiving Plant Engineer –Electrical Engineer –Mechanical Engineer

24. Bina Nusantara HO@0808 Sources of Revenue and Departmental Income Week 4 For a hospitality operation, revenues generally include: –Room sales –Food sales –Beverage sales –Telephone (telecommunications) –Gift shops –Drugstores –Garage and parking –Other minor operated departments –Rents (received from lessees of rental spaces) –Other income (received, for instance from renting meeting/ function equipment) –Interest (profit (a sum of money) obtained from investment)

25. Bina Nusantara HO@0808 Sources of Revenue and Departmental Income Week 4 Generally, rooms departmental sales are the major source of the establishment’s total revenue F&B sales are the second principal sources Room department costs and expenses are lower than those of F&B department Therefore room department income is larger than F&B department income.

26. Bina Nusantara HO@0808 Hypothetical example of sales, direct costs and expenses and income of rooms department compared to those of F&B department Operated Department Sales $ 000 Costs and Expenses $ 000 Income $ 000 Rooms1,041265776 Food and Beverage 626493133 Others52511

27. Bina Nusantara HO@0808 THANK YOU AND HAVE A GOOD DAY