1. Business 100 Introduction to Business Dr. Kathy Broneck

2. Review Fayol & Weber Organizational Models Restructuring Organizational Culture

3. Preview Productivity Operations Management MRP and ERP GANTT, PERT and CPM charts

4. Productivity Production Creation of goods and services Productivity Given certain constraints, how much can be produced over a period of time

5. Affecting Productivity Percentage of Workforce

6. Production & Operations Process Inputs Conversion Process Output Manufacturing Service UB’s Dry Cleaners

7. Operations Management (OM) Looks at transforming resources into goods and services Gas to houses Scheduling Newspaper Paper Cutting

8. Operations Management Functions Facility Location Facility Layout Quality Control

9. Dimensions of Quality Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived Quality

10. Quality Control Standards Six Sigma (  ) Quality Statistical Quality Control (SQC) Statistical Process Control (SPC) Baldridge Award ISO 9000/14000/19011:2002

11. Quality Control Baldridge Award Awarded in all areas of operations Are customers’ wants and needs met? Are customer satisfaction ratings better at your company than at competitors’?

12. International Organization for Standardization ISO 9000 Customer needs Handling complaints Process control ISO 14000 Best management Practices Environmental policies Management reviews

13. Modern Production Techniques Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM)

14. U.S. Productivity 1999-2003 Industry Productivity Gain Consumer Electronics14.1% Computers12.6% Software5.3% Insurance5.0% Metals & Machinery4.5% Banking & Finance3.9% Source: Economy.com Inc.

15. Control Procedures Program Evaluation & Review Techniques (PERT) Critical Path Method (CPM) Gantt Chart

16. GANTT Charts Has one main completion goal Minor goals in order to fulfill overall goal 1 page of a chart Good for under 10 activities Activity (stretch goal, minor goal, task) Timeline Resources (people and materials)

17. GANTT Chart Situation

18. PERT Charts Use of Critical Path Method (CPM) Use when there are more than 7 steps or complex tasks Shows Priorities and simultaneous work tasks

19. CPM Critical Path Method Finding the sequence of tasks that takes the longest time to complete

20. PERT Charts

21. MRPs Materials Requirement Planning (MRP) Computer based Sales forecasting to predict available materials “rarely used”

22. ERPs Enterprise Resource Planning (ERP) Computer based Looks at the whole production process from start to shipment out Tracks vast amounts of data flow Costs millions of dollars to implement and takes several years to design Systems, Applications And Products in Data Processing (SAP) One of the major producers of ERP software

23. Group Homework #2 GANTT or PERT charts