2. Small Business Development Center Team 8: Alexzander Downs Laurie Burlingame Fatma Yukselturk Seung-Hoon Lee Ekin Ozdemir

3. Outline Purpose & Services– Fatma Organizational Charts – Laurie Digital Ratio – Ekin SWOT – Ekin Bits Vs. Atoms – Edward Obstacles – Alex Recommendations and Conclusion - Alex

4. Purpose of SBDC The Small Business Development Center is a nationally recognized engine for small business and entrepreneurial development. The SBDC provides an array of active programs designed to support the development of new and emerging businesses

5. Main Functions of the SBDC Business counseling for small business owners in Central MA region Common access point for financing Offers course- Management Consulting Projects with GSOM Sponsors training seminars Counselors attend professional training seminars

6. Organizational Structure

7. Relationship to Clark University

8. Digital Ratio

9. SWOT Analysis

10. Bits vs. Atoms Client Material: –Paper Work  Digital Format Scheduling: –Manual Entry  Integrated With SBDC Functions Marketing: –Word of Mouth  Including Web Content Client Education: –Hands-on  Digital Content and Online Registrations Record Keeping: –Paperwork  Digital Format Consulting: –Face to Face  Ability To Video Conference Data Base – Web Site: –Consistent With Clark University  Scalable and Systemized

11. Obstacles for SBDC Strategic Digital Focus – Boston College’s SBDC Time Limitations – Personnel Dependency On Sources of Funding

12. Conclusion/Recommendations Over the next one to two years we would like to see the SBDC move from 16% DBD to a 67% DBD. We have identified three main for improvement as follows: –Website capabilities –Backend integration –Cost reduction

13. Conclusion/ Recommendations Website Capabilities: –FAQ –Search Engine –Timely Content (upcoming schedules) –Form Capabilities Backend Integration –Tying Together E-mail, Scheduling, Accounting, and Database Cost Reduction: –Integrate Web Technologies to Reduce Expenses Such as Time Costs, Mailing Cost, and Redundancies

14. Thank you Are there any Questions??