1. Our Learning Story: Get off the Bench & Into Benchmarking Jan-Jan Lam – Walt Disney Parks and Resorts Tom Clark – Bank of America November 7, 2011

2. Agenda Introductions Our Story – How it all got started The value of collaboration and informal learning within the learning community Successes and lessons learned How you can get in the game 2

3. The Value of Benchmarking Speed to market – learn from other’s successes and failures Get fresh and new ideas to move your company forward Validation of where you are and where you are going “Open Innovation” – social learning Promotes community within Learning 3

4. What We Learned We share the same problems (capacity, demand, process, tools). We are closer than one would think (tools, technology, process). Creativity has to be a key ingredient in everything we do. Learning is Learning regardless of the company. Everyone needs it FASTER…BETTER…CHEAPER. 4

5. How You Can Get in the Game The power of a business card. Simply ask – start here and now! Be targeted and specific in your request – what do you need? Maintain confidentiality. Follow through. Share with your colleagues and implement. Maintain the relationship – keep the door open. 5

6. Now It’s Your Turn Questions, Comments & Best Practices 6

7. Homework Make at least one solid connection at Learning 2011 Twitter: @tomclarkTC 7