1. Laughter 101 Stress Preparing for Good Times and For Bad NRCA Mobile Conference June 20, 2006

2. 2 What do you think? It’s hard to When you feel like you’re

3. 3 Stress Defined as emotional and physiological distress experienced when exposed to two conditions: 1) Interpersonal and environmental factors perceived as exceeding ability to achieve. 2) Situation perceived as sufficiently threatening to overwhelm resources to handle

4. 4 Impact of Stress on Performance Level of Stress PERFORMANCEPERFORMANCE Dividing Line

5. 5 Stressor During “typical” days, what stressors do people generally have? During times of crisis, what new stressors are added to the mix? How does a “stressor” become problem? What turns a stressor into stress or distress?

6. 6 Stressors can consist of…. Home/work interface Internal Demands Climate/culture Career path Relationships at work

7. 7 Managing Stress Label each statement as self-defeating belief (D) or self-enhancing belief (E) 1. Something terrible will happen to me if I make a mistake. 2. Life must be fair and just. 3. I will not demand approval. 4. I must be in control all the time. 5. I will not judge myself by what I do or do not do. 6. People who are wrong should be punished. 7. I will give others the right to be wrong and will not be angry or hostile toward them. 8. I must be competent and must especially be viewed that way. 9. I will accept feedback and see how I can benefit from it. 10. Mistakes happen and nothing terrible results from it.

8. 8 Managing Stress To Do’s Consciously change self-defeating beliefs to self-enhancing beliefs Relax Exercise and eat well Manage your time

9. 9 Type A – Type B

10. 10 Interpretation of A – B Style

11. 11 Leaders can Learn fun and easy stress management techniques. Learn to maximize the positive physical, emotional and psychological effects of laughter and humor. Learn techniques to cope with the stress caused by change and uncertainty. Learn to use humor to defuse tense situations. Learn to overcome negative thinking and replace it with a positive attitude.