1. Federal Acquisition Service U.S. General Services Administration Management Services Center Industry Days May 2010 Nancy S. Goode GSS Office of Acquisition Operations

2. Federal Acquisition Service U.S. General Services Administration Acquisition Operations Overview  Key Statistics  Delivering on Administration’s Priorities --- and what you need to know to succeed  Strategic Sourcing – what does it mean?  Process Improvement Initiatives  Business Process Integration

3. Federal Acquisition Service U.S. General Services Administration Acquisition Operations Sales Growth  FY06 --- $16.9B  FY07 --- $18B  FY08 --- $19.3B  FY09 -- $20.5B  Total growth FY06 – 09 --- 21.5%  Average annual growth --- 7.2%

4. Federal Acquisition Service U.S. General Services Administration Key Performance Statistics  Sales YTD $11.1B, on track to meet $22B goal  Offers up 14.3%  Modifications up 17.3%  Timely renewal of options: 48.2%  Customer satisfaction: 72.2  CORS files processed 5 days or less: 73.7%  C/O’s responsiveness for offers: 78  C/O’s responsiveness for mods: 79  Green Gov - electronic offers 29.4% goal for FY10 30.3% electronic mods 15.8% goal for FY10 15%  Number of environmental items on GSA Advantage over 169K, nearly 1% of total items. Long term goal – increase by 250,000

5. Federal Acquisition Service U.S. General Services Administration Supporting Administration Priorities through Operational Excellence (Innovative Acquisition)  Achieve Savings  FSSI - Office Supplies  FSSI - Copiers  Agency BPAs for Strategic Sourcing  Move Toward Sustainability  Comprehensive Professional Energy Services BPA (CPES)  Greening our offerings –Updated green icons on Advantage –Determining and designating “Green Only” –Expanding available green products and services

6. Federal Acquisition Service U.S. General Services Administration Strategic Sourcing Initiatives  Federal Strategic Sourcing Initiative (FSSI)  Office supplies and copiers – in process of adapting new solution to meet participating agencies’ needs –Commodity team meetings being held regularly –Talking with and listening to industry and their current practices  Wireless telecommunications expense management services  Express and ground domestic delivery services  President’s 2011 budget request stresses strategic sourcing

7. Federal Acquisition Service U.S. General Services Administration Being Green Initiatives  Because of the greater emphasis on greening and sustainability through EO 13423 and 13514, GSA is creating solutions for federal customers  Updating green icons on GSA Advantage –CPG, Energy Star, FEMP, Watersense, Biopreferred, SNAP, EPEAT, PRIME, NESHAP, Forest Stewardship Council, Greenguard, Biodegradable, Low VOC, EPA Primary Metals Free  Devising solutions to address the push on agencies to buy environmentally preferable items  Working with services providers to understand their methods for greening their business practices

8. Federal Acquisition Service U.S. General Services Administration Making Schedules Easier to Use  Schedule improvements  Adding new services  FAR 51 Deviation  Ancillary Repair and Alteration SINs  Merging of schedules/SINs  Solicitation standardization  Electronic contracting  Updating how we portray ourselves and communicate to federal agencies

9. Federal Acquisition Service U.S. General Services Administration Solution Centric Web Pages and Publications  New web pages and publications that focus on logical groupings of solutions  We listened when our customers told us they needed help finding solutions across various schedules  Move away from schedule oriented solutions  Solutions/categories were based on how federal customers would buy (e.g. Human Resource Solutions, Management and Operational Consulting Solutions and much more)  Categories in publications align to web pages  From the Products and Services tab on gsa.gov, click on NEW Acquisition Solutions link

10. Federal Acquisition Service U.S. General Services Administration

11. Federal Acquisition Service U.S. General Services Administration Business Process Integration  Goals  Partnering with CAR to engage top customers via CSD/BMD interaction with contracting offices  Focusing on opportunities  Conducting joint visits/training  Influencing decision making within contracting offices  Results  FY2009, 10 opportunities totaling over $380 million  So far in FY2010, 4 opportunities totaling over $182 million  For FY2009 and FY2010 (YTD), 14 opportunities TOTALING OVER $562 million

12. Federal Acquisition Service U.S. General Services Administration For Service Contractors  Customers identified a need for a SOW/SOO library  Share best SOWs/SOOs via the web  Submit to your council lead or to jeffrey.manthos@gsa.gov  Joint Services IGC has agreed to review, help categorize and recommend which ones to post to the web  Any ideas on new services to add to schedules program?

13. Federal Acquisition Service U.S. General Services Administration Questions?