2. Before we start talking, welcome

3. Libraries are unique. Your borrowers are unique. We’ve developed some unique technology to help you build on your customer relationships and the services you provide.

4. ABOUT TALKINGTECH  We’re an interactive voice communication company;  Our technology is designed to send voice messages to large customer bases;  Our business was founded on developing tailored technology designed to help libraries run more efficiently;  We have used this technology to develop a solution that will help your library talk to your borrowers quickly and efficiently and in the right tone of voice;  Libraries all around the world now use our library solution

5.  We were formed in 1986 and we have many years experience in interactive voice messaging;  We currently support over 120 libraries world wide;  Our clients include major mobile, telecommunications and utility companies all over the world – and, of course, our very valuable library clients;  We have offices in Australia, Netherlands, New Zealand, North America, and the United Kingdom ABOUT TALKINGTECH

6. Got a phone?  92% of households have a fixed land line telephone  76% of households have a mobile phone  60 million mobile phones are operating in the UK  28 billion text messages were sent in 2004 Ofcom – The Communications Market 2005

7. A connection to your customers 24 hours a day, seven days a week and a personalised reminder to help them return overdue & collect reserved items.  i-tiva Connect  i-tiva Message  i-tiva SMS i-tiva for Libraries

8. i-tiva Connect Your borrowers will stay more connected to you without having to talk to you every time they have a question.  24 x 7 access to library information;  Borrowers can renew items, review held items and check their loan status;  Automated service;  Allows staff to utilise their time more efficiently without having to deal with all customer enquiries;  Can be accessed from any touch tone phone

9. i-tiva Connect Libraries and their borrowers love i-tiva Connect! “With i-tiva we can provide the best value service possible to our borrowers” “Borrowers lifestyles change and therefore demand more flexible hours for service and information – now the library can achieve this” “Staff time is valuable and there is not enough of it. We are looking for ways to work smarter.”

10. i-tiva Message Ssssshhhhhhh. Here’s a quiet, gentle way to remind customers their books are overdue or their reservations are ready to collect  Immediate overdue and reservation notices by telephone;  Automated voice message which reminds borrowers who have overdue books and notifies them when their reservations have arrived;  Proven to reduce costs – phone charges are 80-90% less than postage; stationary and printer costs are also reduced;  Borrowers are advised on the day books fall overdue or arrive – quicker returns and collections;  Provides proof of delivery;  A friendly, warm voice;  Increased staff productivity and satisfaction

11. Libraries and their borrowers love i-tiva Message “ We can tell customers that their reserved items are ready to be collected as quickly and cheaply as possible” “ We can remind borrowers to return their overdue items and now it is less time consuming and more cost effective” “By reducing direct costs and staff time we can provide more needed books and services”

12. i-tiva SMS Use the written word to encourage young people to read more!  SMS offers all the benefits of i-tiva message in a text format;  Billions of texts are sent every day – it’s now an accepted part of the communications repertoire;  Target students via a communication method that is always on ;  No longer just the young

13. Why i-tiva? It provides excellent cost efficiencies;  It will enhance your service;  It will increase circulation;  Staff will love it;  It fully integrates with Unicorn;  It’s proven in libraries around the world;  Borrowers love it;  We’re committed to keep developing it

14. Why talk to Talkingtech? 100% commitment and support  We’re in the business of helping you enhance relationships with your customers through the latest technology;  Our technology allows you to talk to your borrowers quickly and efficiently in a tone of voice that suits your library;  i-tiva is designed to help your library extend services, reduce costs, re-utilise staff and increase circulation – we’ll stop at nothing to help you achieve this.