2. March 29, 2004 Advanced Metering (ADI/AMI/AMR) Implementation Services

3. 2 Topics for Discussion eMeter Overview AMI Implementation & Lifecycle Management – Software – Services Dynamic Pricing Project Implementation Example

4. 3 eMeter Overview Company Founded in 1999, Redwood City, CA Vision Enabling utilities to implement large-scale Advanced Metering Infrastructure (“AMI”) projects in support of demand response programs Making information available and useful to consumers, utility users, market participants and business processes Technology - Power Information Platform™ by eMeter (PIPe) eMeter’s advantage – integrating industry-leading, enterprise-class software, energy data acquisition servers, databases and business processes Integrates with utility-selected AMI metering/communications technology Strategic Partner – Landis+Gyr Consulting, implementation and operations support for L+G ADI solutions Head Cheese NE – Ralph Amato

5. 4 eMeter Experience and Expertise Principals have > 20 yrs experience in advanced metering Founded and led CellNet Data Systems 1984-1999 Operating one of largest C&I metering programs in the US at PG&E –Collecting and processing interval data for over 8,000 meters daily Speak, publish, and testify before state legislatures, PUC’s, and Congress on technical and regulatory aspects of advanced metering and demand response Chair the national Demand Response Coalition and California Consumer Empowerment Alliance which support utility cost recovery for demand response and AMI investments Industry Specific Expertise Business case development, feasibility analysis, and regulatory support Program & logistics management Real-time data & asset management Software & business process development Technology and systems integration

6. 5 eMeter Business Services Consulting Business Requirements Communication Planning Value Realization Customer Services Development Program Planning Technology Selection Process & System Design Regulatory Environment Analysis Deployment Prog. Mgmt. Technology Integration System Integration Systems Operations Maintenance Mgmt. Asset Management Regulatory Process Support Regulatory Reporting PLAN & DESIGN BUILD OPERATE Flexible business model Consulting License Temporary Operations Outsource Flexible scope of work Utility-selected eMeter, Utility or 3 rd Party Data Center hosting Power Information Platform TM Technology

7. March 29, 2004 AMI Implementation & Lifecycle Management Software and Services

8. 7 AMI Project Framework

9. 8 AMI Project Key Requirements for Success Operate BuildDesign Program Schedule and Resource Planning Business Processes and Systems Planning Technology choices and due diligence Robust Business Case Internal Management and/or External Regulatory Approval If needed, technology pilot and certification “Go/No Go” Decision Not trivial Cross-Dept Buy-in Process, Techno- logical and Org Challenges Project management Overall planning and oversight Schedule and Activity tracking Logistics management Reporting Subcontractor coordination and oversight Problem resolution Process Development and Systems Configuration Processes Project, Multi-AMI Technology and Data Management System Utility Systems Upgrade and Integration Data Collection and Data Management O&M Service Data Collection O&M Data Center O&M WAN O&M Process and Data Management and Coordination

10. 9 New role of metering Was: Registration of monthly energy usage for billing purposes Is or Will Be: Registration of usage for billing purposes Information resource for consumers Platform for outage and restoration event reporting Distribution asset management resource Foundation for demand response/rate choice programs Basis for new customer services Power quality & performance monitoring

11. 10 Metering Lifecycle – Then and Now Blanket orders Commodity purchase Shop/Truck Inventory Meter Install Meter In Service Meter Test Retire Scrap Complex Contracts Detailed Product Procurement Site-specific Work Order Meter Install Meter In Service Requisition from inventory Product Configuration Network Activation Network Configuration Verify Provisioning Data Collection Trouble Report Meter Test Repair /Replace Communications Test Product Configuration Network De-Activation Retire Scrap Was: relatively simple commodity process Is: highly tailored and configured process

12. 11 AMI – Managing complex relationships Network User Name Circuit Meter Network Module Carrier Contact Premise Service Point Account Service Provider Outage App Billing App Web App Dist. App Data Center Static and Dynamic relationships must be maintained for meter data to be useful Channel

13. 12 Necessary Services & Software Implementation Partner Design-Build-Operate SSoftware DData Model PProcesses SServices 1. Meter Data Collection Hardware and Software, and Data Warehouse 4. Integration Software to Billing and other Applications 2. Meters and Meter Communications Modules 3. Meter Communications Networks

14. 13 AMI IT Architecture Meter Network Management Data Management Process Management Interfaces Management Project Management Information System Wireless Data Collection Paging Data Collection Public Wireless WAN - Paging GPRS/1xRTT Billing Outage Management System CSR Desktop Work Management System Distribution Engineering Public/Private Wide Area Networks Application-specific Metering Network Data Center Existing Utility Information Systems Internet Data Presentation End-Customer Internet PSTN Telephone Data Collection Meter & Network Interface Devices Power Line Data Collection Usage Data Repository Utility EAI Private Wireless WAN Project Management Software and Interfaces 000,000’s000’sSeveral WAN Solutions Hundreds of applications, databases,and users Multiple Meter and Field Network Technologies AMI IT Infrastructure Utility User Desktop

15. 14 Meter Information Systems Architecture – Must Haves Relationships maintained in AMI data model Multiple technology support Web-based access utility & 3 rd party Support for legacy systems integration Generalized access to usage database

16. 15 AMI Implementation Services Operate BuildDesign Flexible business model Consulting License Temporary Operations Outsource Flexible scope of work Utility-selected eMeter, Utility or 3 rd Party Data Center hosting Consulting Program Planning Business Processes and Systems Planning Technology choices Business Case Internal Management and/or External Regulatory Approval Technology pilot and certification Program Management Overall planning Schedule and Activity tracking Logistics management Reporting Subcontractor coordination Problem resolution Process Development & Systems Configuration Automated Processes Project, Multi-AMR Technology and Data Management System Data Collection and Data Management O&M Service Data Collection O&M Data Center O&M WAN O&M Process and Data Management and Coordination Meter lifecycle management Coordination with Utility Systems Upgrade and Integration

17. 16 AMI Project Roles with “Utility as Prime” Role/Element Proposed Provider(s) Prime contractor, including budgetary and contract controlUtility Implementation Management Project management and overall project quality assurance Logistics management Utility along with implementation partner New metersMeter manufacturer Meter-specific communications network, including hardware and data collection software Meter communications network vendor Field installation and maintenance-meters/comm. equip.Utility or installation/ maintenance contractor WAN communications linking Utility and meter-specific network nodes Wireless and wired communications carriers AMI Data Center hardware and equipment maintenanceHosting contractor and/or Utility Integration of data collection communications and software including AMI system configuration Implementation partner AMI System software for installation, operations, and maintenance management Implementation partner Operation of data collection software and communications networks, including WAN communications management Implementation partner AMI data management, including configuration, setup, and exception management Implementation partner Integration of AMI data into Utility systemsUtility and system integrators Utilize AMI data in billing and Utility billing processesUtility

18. March 29, 2004 Dynamic Pricing Project Implementation Example

19. 18 Program Management Example Process Target customers Contact and begin enrollment Install & activate meter Provide Educational materials Verify notification info Generate savings estimate Generate billing summary Conduct survey Evaluate customer response Objective: Determine residential and small commercial customer responsiveness to price signals Requirements: Track and manage all processes and capture data for program analysis. California Statewide Pricing Pilot (SPP) project

20. 19 Supporting Information Platform Outsourced AMI Mgmt, Meter Data Collection and Notification Services Multiple Meter Data Collection Technologies – phone & wireless Interval data – to consumer web site, to billing, to research team Customer, meter, enrollment, contact, installation and status info Interfaces to CIS, Billing, Notification Systems Web access for utility, contractors, consumers

21. 20 Pilot Project Process Management Process and status tracking History retained Cross-functional coordination Web access

22. 21 Customer Information – Billing Summary Metered usage data collected daily Billing Cycle maintained Pre-processing of usage data generates billing determinants Bill computation, taxes, surcharges added Billing information provided to rendering engine to generate billing summary pages.PDF rendered and posted to web site for customer viewing Billing summary mailed to customer on billing cycle

23. 22 Customer Information – Web site Web services View interval usage data View billing summaries View/update notification info Download education materials Links to related information Future – online survey forms

24. March 29, 2004 The Value of Managed AMI Data Services for C&I Applications

25. 24 Dynamic Environment for C&I Metering Today Regulatory requirements – Demand response – Customer web requirements Uncertainty and confusion on new technology choices – CDPD and analog cellular going away – GPRS, 1xRTT on the way but when? Future of MV-90 uncertain – Upgrade – Support for next generation communications technologies Many utilities are trying to figure out the best way to handle multiple technology/interfaces, leverage existing infrastructure, and prepare to migrate to future technologies while meeting customer and regulatory requirements

26. 25 Integrated Managed AMI Data Service Public Wireless 2-way Paging Analog Cellular Digital Cellular Internet PSTN Public Wireless 2-way Paging Analog Cellular Digital Cellular Internet PSTN Data Center Utility User Consumer C&I Metering Paging e.g. SkyTel GSM/GPRS e.g. AT&T CDMA/1xRTT e.g. Sprint Telco/Cellular Internet StatSignal Wireless Server PLC Server Internet eMeter Process Mgmt Center SmartSynch Paging Server Comverge PowerCAMP Server Power Information Platform™ Residential/Commercial 900 mHz Mesh Other Digital Cell Server L+G Envoy Paging Server Residential/C&I Distribution Line Carrier CommStar Multi-Vendor Multi-Network

27. 26 Common Objections/Misperceptions “This is no more than just running a 3 rd party data collection server” “We would never outsource data collection for my largest customers” “We won’t buy anything that MV-90 can’t read” “We want to have control of the system” “It costs more than our meter reading costs” “Oh no, it’s Keith Jones again!”

28. 27 C&I AMI Services Project set-up & meter/account configuration Usage data collection Hourly/Daily delivery of 15/30 min interval data Data management and monitoring Sum checks and 1 st level validation Asset tracking and maintenance management Trouble ticketing Event data collection and notification Data export and transfer via secure FTP server Performance & summary reporting Daily data checker email Technical support help desk Meter shop programming support Field installation support and communications validation User web access into the Power Information Platform Project monitoring & eService capabilities

29. 28 User Information Access Power Information Platform™ Interval Data Service Point History Meter History Load History Service Point History Meter History Load History End-Users Meter Services Load Research Key Acct Reps and CSRs

30. 29 Power Information Platform – Interfaces eMeter Power Information Platform File Exchange sFTP HHF, MV9, XML, ASCII Direct DB Query SQL Real-time Messaging TIBCO Rendezvous Other PIPe Process Mgmt Center System Administration PIPe+ Utility Users Sub-contactors MyEnergyData Customers

31. 30 PIPe+ Online Access to Utility and Partners

32. 31 PIPe+ Account – SDP – Meter – Channel

33. 32 PIPe+ Services

34. 33 PIPe+ Services Routing

35. 34 PIPe+ Service Requests

36. 35 PIPe+ Service Request Activity Tracking

37. 36 Value Proposition to Utility by Partnering with eMeter Multi-Network Integrated Solution: Optimize metering and communications choices based on required functionality and cost  Minimize investment in multiple software systems  Select best communications technology per site Enhanced Information Access: User access to complete meter lifecycle management data and project performance metrics through common interface Reduced Risk: Minimize financial and technological risk  eMeter Service Level Agreement (SLA) provides  Support of multiple technologies minimizes technology obsolescence Positive Budget Impact: Consolidation of operations into a common platform with performance-based contract will reduce operations costs  Speed of implementation  Minimal disruption to current operations  Lowest risk approach  Lowest TCO

38. 37 Economic Value to Utility Direct Budgetary Costs Minimize upfront licenses and setup costs Avoid annual maintenance and version upgrades Avoid backup/restore capabilities Avoid ongoing IT support Avoid communications links with carriers Minimize vendor training & support Avoid staffing for operations Improve “Hidden” Cost of Performance Minimize manual reads Minimize manual billing entry Improve diagnostics and trouble-shooting Avoid airtime cost overruns Minimize lost revenue (carrying charges for late bills)

39. 38 Common Objections/Misperceptions “This is no more than just running a set of data collection servers” – Comprehensive service with Integrated architecture including servers, databases, business processes, seamless interface and single data file “We would never outsource data collection for my largest customers” – Documented and proven performance in CA exceeded utility in-house data reliability and at a lower total cost of ownership “We won’t buy anything that MV-90 can’t read” – Defer new software investment by leverage eMeter economies of scale during ramp up of new technology and transfer in-house once scale economies are achieved or if expectations aren’t met. – Uncertainty around if and when MV-90 will support and how much “We want to have control of the system” – User access the Power Information Platform for monitoring, reporting, service requests “It costs more than our meter reading costs” – Economic analysis of ALL costs associated with the operation should yield a positive result “Oh no, it’s Keith Jones again!” – Hired Ralph and Jack as my agent and leveraging L+G Sales!!!