1. Pace VoiceXML Absentee System Paul Visokey, Ping Gallivan, Yani Mulyani, Lisa Jordan, Elaine Li, George Mathew, Qisheng Hong Presenter Name : Paul Visokey CS616 Software Engineering

2. Project Goals Bring web-based development and content delivery to interactive voice response applications Create an application for tracking student class absences Convert application from TellMe portal to Ascent Technology hardware to enhance accessibility and reliability

3. Voice Applications: Voice Recognition: Voice recognition implies only that the computer can take dictation, not that it understands what is being said.computer Natural language processing: Comprehending human languages falls under a different field of computer science called natural language processing.languages Speaker dependent systems:-These systems generally require an extended training session during which the computer system becomes accustomed to a particular voice and accent.

4. Voice Applications Cont’ Discrete speech systems:Many systems require that the speaker speak slowly and distinctly and separate each word with a short pause. These systems are called discrete speech systems. Continuous speech systems:These are voice recognition systems that allow you to speak naturally. Speech Recognition is the engine that drives interactive voice applications

5. Voice applications in past and today Traditionally, voice applications proprietary Voice Response systems, text-to-speech conversion software (TTS), and commercial automatic speech recognition software (ASR) Today, VoiceXML coders can employ free VoiceXML gateways, such as :VoiceGenie and TellMe, to speak the pages they are developing The computer of the future understands what we say, will talk to us, show us images and movies, and fit in a palm

6. XML and VoiceXML, HTML Applications using XML technologies should be accessible on three different devices: The telephone (VoiceXML), Mobile phone mini browsers (WML), PC browsers (HTML). To realize this vision, we will create abstract models and encode them in XML, must recognize the device, transform these models into the appropriate rendering forma

7. Web Architecture Visual Web ModelVoice Web Model The user requests a page by opening a browser, and typing a URL The user dials in to a particular phone number The browser makes an HTTP Request to a server for an HTML page The voice browser sends an HTTP Request for a VoiceXML document to a server determined by the dialed number The browser interprets the HTML to create a visual page that responds to user input through the keyboard or mouse The voice browser renders the VoiceXML as a sequential dialog, consisting of output prompts and input speech or touch tones

8. Technology Analysis

9. Technology Analysis, Cont’ Voice Web Technology VoiceXML : Schema of XML Visual Web Technology: PHP, HTML, JavaScript Database: MySQL FOR MORE INFO... http://www.w3.org/2001/vxml http://geocities.com/project_team4/

10. VoiceXML Introduction an XML language for writing Web pages you interact with by listening to spoken prompts and jingles, and control by means of spoken input. VoiceXML brings the Web to telephones, assumes a voice browser with audio output and audio input FOR MORE INFO... http://www.w3.org/Voice/Guide/

11. VoiceXML Architecture

12. VoiceXML Concepts Dialogs ( 2 Kinds): forms and menus Subdialogs: a mechanism for invoking a new interaction, and returning to the original form Sessions: begins when the user starts to interact with a VoiceXML interpreter and continues as VoiceXML documents are loaded and unloaded.

13. VoiceXML Grammars They specify what spoken words to listen for and how to interpret them, Grammar defines what is valid user input Each dialog has one or more speech and/or DTMF grammars associated with it Grammars can be active for the entire application, a document, a form, or a field, and active only when the user is in that dialog

14. Grammars Cont’— Grammars Cont’— In a VoiceXML application, grammar represents the point where the user's voice or input is compared against a set of acceptable responses The default scope for a grammar is the element in which it is defined. Grammars are either defined in the application or called from an external file

15. Grammar Example Please say the course i d <![CDATA[ [ (Char_speak:d1 Char_speak:d2 Dig_speak:d3 Dig_speak:d4 Dig_speak:d5) { } (cancel) { } ] Char_speak [c{return(c)} s{return(s)}] Dig_speak [ one {return(1)} two {return(2)} ………………… ] ]]> You said

16. VoiceXML documents— Execution within one document Documents define applications as a set of named dialog states, document execution begins at the first dialog by default As each dialog executes, it determines the next dialog. When a dialog doesn't specify a successor dialog, document execution stops.

17. VoiceXML documents— Executing a multi-document application VoiceXML documents— Executing a multi-document application Transition of documents in an application that sharing the same root document, and refer it in the other documents elements

18. VoiceXML Documents Cont’ A VoiceXML document contains a single element, which is the root element. Each element should contain a element.

19. VoiceXML Example would you like coffee,tea,milk? <grammar src=“drink.gram” type=“application/x-jsgf”/> http://www.drink.example/drink2.asp

20. Tellme Studio Platform

21. TellMe Studio Grammars TellMe Studio Grammar Library Define Own Grammar using: a) Nuance Grammar Specification Language b) Speech Grammar Markup Language (GRXML)

22. Description of Application VoiceXML Absentee system will receive and track student absences via phone calls and /or website entries. The system provides the instructor and other administrators with a permanent record of absentees that can be accessed and displayed through a Web interface FOR MORE INFO... http://www.csis.pace.edu/~ctappert/cs615-01/default.htm

23. Work Flow of Absentee System Student PSTN VoiceXML Browser Internet Student Database VoiceXML HTTP Student ID etc Automatic Dialog Web server

24. Technology---Absentee System TellMe Studio technology platform being used (1800-555-VXML) VoiceXML 1.0 Standards being adopted demo

25. Current Status –VoiceXML Testing Based TellMe Studio in CS616 –Behind in Ascent Technology Portal Facility Terminate Absentee phone number on browser Point browser to Pace Utopia server Test browser compatibility with VoiceXML version 1.0 Absentee application

26. Voice Absentee System Resources –Equipment, ASCENT hardware, PACE VoiceXML Lab _ Support & outside services TellMe Studio

27. Related Documents –http://csis.pace.edu/~ctappert/cs616- 02/default.htmhttp://csis.pace.edu/~ctappert/cs616- 02/default.htm –http://studio.tellme.com/http://studio.tellme.com/ –http://www.voicexml.org

28. Questions?